Train cancelled and no one told us
Our train was cancelled and no one told us. I finally asked for help when our train wasn't showing up on the board. A nice worker helped us get on a later train. But that train turned out to be standing room only for 2 hours. My 70 year old mother had to stand holding her heavy suitcase!
Reply from Rail Europe
Hello Hannah,
We are sorry to hear that your journey was disrupted by the train cancellation and that you and your mother had to travel under such uncomfortable conditions.
Train cancellations, passenger notifications and onboard capacity management are the responsibility of the operating rail carrier and station staff and are unfortunately outside of Rail Europe's control as a ticket distributor.
We are pleased to hear that a member of the station staff was able to assist you in arranging an alternative service. However, we understand how difficult it must have been to travel for two hours without seats, particularly for your mother.
We will share your experience with the operating rail carrier so they are aware of the issues you encountered. Feedback such as yours is important, as it helps highlight areas where improvements can be made to the travel experience for future passengers.
We hope this helps clarify the situation.