Packed Direct  Reviews 

Good product; relatively easy to assemble. Does the job and decent quality.

Great product great price
Unusal product landed
At 1am in the morning
Not a complaint

No problem with my purchase at the moment ordering and delivery easy for me which is good

Package arrived as time per timetable.
Easy to follow directions allowed east .
assembly.
Robust enough for my storage needs.wateproof so is in garden
Generous size - good. value for money.
Would recommend.

Excellent product I was surprised that it does exactly what it says I was truly amazed delivery was very quick excellent service

It was easy and I was satisfied with the service

Horrific company - avoid at all costs. Ordered an air conditioning unit which arrived late and then broken. Organised a collection for a return and refund which has now been delayed twice.

Despite several calls and emails to customer service and them admitting themselves that they use a terrible courier service (DX), their response was to simply 'wait and see what happens'.

Do not buy from this company, absolute joke.

Item was due to be delivered on Wednesday. No delivery. Was told it would be delivered Thursday no Delivery ( App is showing 2 attempted delivery’s, none were attempted, we were at home both days and CCTV to back it up). Shows on tracker that I requested a change of delivery from Wednesday ( I didn’t). I contacted the company who said wait until Friday, I asked them to chase DPD and they didn’t reply to my Email. App is now showing item is being returned to sender. I’ve tried to ring the company this morning and only a recorded message saying they will contact me. Not holding my breath.
Customer service is very poor. Order at your peril!
Contacted this morning by the company. They apologised for the courier.Offered to resend the item or refund. If they had got onto the courier earlier I would have had the item today. I asked for the item to be delivered Saturday but was informed that they don’t deliver at weekends. So no couriers work a weekend?
If they had truly wanted to resolve the issue they could have arranged a weekend delivery and kept a customer. Sadly they didn’t. Have requested a refund.
You can tell a lot about a company when
Things go wrong. They let themselves and me down

Bought an item last week and package direct has refunded my purchase as item was faulty.

This order is the first online order I've placed with Packed Direct but it won't be the last. The item I ordered was at a good price AND IT WAS DELIVERED THE NEXT DAY! No waiting more than a week and when it arrives it's not what you ordered, no, this transaction was bang on. 10 out of 10 Packed Direct.

Excellent. Delivered on time. No issues. Storage cupboard is superb and ideal for our outdoor cushions. Great value for money. Thank your

Missing parts and poor customer service. Eventually received a refund but will avoid in future.

Had dome issues with items received. Communication very difficult initially but Alvin in their customer service team then sorted this out

Amended
Spoke to Alvin from customer services and he has offered to sort the situation out in a sensible manner.
I will ammend again when fully sorted.

Amended again as compensated me for the issues I have had.

Your two delivery men were very polite and efficient

Excellent service and good quality, easy to assemble

Good product. Delivered on time. Pleased with it

Great products and fast efficient and careful delivery. Prices are very competitive. Highly recommend.