STYLEVANA Reviews 

The package took awhile to arrive but everything was in great condition and I got some full sized freebies which was really nice. The prices on the website are also great!!

Ordered 16th August all items stated online that they would be despatched in 24 hours … it’s 4th September and they’ve not been despatched and I’m getting no reply to any of my emails

A absolute joke of a company they portray to be based in the UK when they are based in Hong Kong I’ve been waiting weeks now for a order and still no sign don’t be hoodwinked and don’t lose your money they are a sham

Extremely disappointing experience with Stylevana.

I placed and paid in full for an order featuring items explicitly advertised with a "24-hour dispatch guarantee" and paid extra for insured shipping. Over 10 days later, the package has STILL not left their warehouse.

What makes it worse is customer support. I have reached out repeatedly over the 12 days asking for clear updates. Every single response was a generic, copy-pasted template issuing conflicting and false statements: claiming the order was "dispatched" or "ready for release," completely ignoring reality and refusing to provide physical proof of handover.

Misleading commercial practices and fundamental breach of contract, which I will report to every legal outlet possible. If you need time-sensitive products, do NOT trust their dispatch guarantees or customer service.

I purchased the Medicube AGE-R Booster Pro, but the device worked for only one day and then completely stopped working.

Customer service asked me to send the product back by airmail (registered mail) for repair and stated that they would not reimburse me for any other shipping method. Legally, however, I cannot send it this way because the device contains a lithium battery and must be shipped via courier.

They have now closed the case, leaving me having paid almost €100 for a product that doesn’t work and cannot be repaired. Absolutely embarrassing!

Do not buy electronics from this company.

I contacted Stylevana immediately after placing my order to request a cancellation. Despite having an open ticket, I received no response for four days.

Instead of receiving a reply to my cancellation request, I have now simply received an automated email saying that my order has been processed.

I understand that cancellation may not always be possible, but I contacted them straight away and, at the very least, expected a response before they proceeded with the order. Very disappointing customer service.

Honestly, this has been really frustrating. It’s day 6 now and my order is finally showing as “dispatched” I specifically chose items that were in stock and supposed to ship within 24 hours.

The weird part is that every time I contact support, the order suddenly seems to move to the next stage. I also asked several times to cancel the order and get a refund, but they kept avoiding that and just told me the parcel was being packed.

I’ve lost trust in the whole process, and even if the products do arrive I’ll probably still be a bit concerned about their condition/ quality

Had a medicube Age R Booster that had cracks on the head. Device was still within warranty. Official manufacturer's guidelines says to stop using as it is not safe due to possible micro-current leakage and also trapping of bacteria.
Stylevana told me it is fine to continue using and made no efforts to replace the device.

Buy elsewhere = I placed an order and it's been over a month and my order still has not arrived. Customer service is very slow to respond and is not helpful.

Based on my experience, I wouldn’t order from Stylevana again. Saving a few pounds simply isn’t worth the uncertainty, long wait and poor service. I’d rather pay slightly more and purchase from a reliable UK retailer where delivery and customer support are much easier to deal with.
I would advise UK customers to think carefully before ordering, particularly if you need your products within a reasonable timeframe.
Being based in Hong Kong the product that never arrived was probably fake too. Avoid these are crooks and scammers

I made an order #BWSVESB2000177569 on 14th of June 2026 in the amount of 101,16 EUR. After weeks of delay and unsuccessful delivery, the package was returned to the shipper which could be seen from the tracking number YT2616600707900469. The shipper also confirmed that it is on the way back to them and that they will refund me as soon as they received it. Since the package was never delivered, the refund was supposed to be done immediately. However, after numerous emails, their promises that they will refund me, that is still not done. Their last email on 20.08. claimed that the refund has been processed and that I will see it reflected on my account in 10 days maximum. That has clearly passed, I am still not refunded and they havent replied on my last email. Deeply sad that this has occured, as I was warned but I tought they were a legit webpage and didnt even dream about this possible outcome.

I ordered on June 15, but the package hasn't arrived. When I wrote to them, customer support told me to wait 10 days, but nothing changed after those days had passed. So I'm very disappointed. I asked them to refund my money.

Shamefully service, I have ordered some products on the 7th of august, today it is the 30th of august and I have seen an email after all this time to tell me that some products are out of stock, really? Next week will be 1 month since I have ordered and still havent received the parcel, not sure if I will receive it this year or not. You guys need to look into the customer service and logistics as I will not be ordering from you ever again after all this.

I placed an order over two weeks ago and have received absolutely no updates. It turns out some of the items are out of stock, but the company never bothered to inform me. There is zero communication from their side. They offer no help to resolve the issue, they refuse to ship the remaining available items, and they haven't provided a refund. I highly advise shopping elsewhere.

Have seen stylevana lots and their products. I read the reviews and was put off. However I decided to buy 1 product. I ordered it on 14th August and it arrived 2 weeks later on 28 August. They replied all my communication very promptly. The product itself is amazing and from Korea.

I would order again from them but I would plan it 2-3 weeks in advance and then just wait. Not everything can be instant and next day. They need to specify delivery times more clearly I think that would help with the reviews.

Same as everyone. They say "We have filed a case with the courier" basically saying that the courier has it, but I contacted GOFO and they have not received any package from Stylvana. Total scam.

I have been buying from Stylevana for over a year and have had an amazing experience until this summer. I received an order while I was away on vacation. When I opened the box, half of the items were damaged. I emailed Stylevana and they would not do anything except provide me with 10% off my next order which I never received. My most recent order came with a crushed box. I ensured to open it immediately upon delivery and all 10 items in the box were leaking. All I got from them after sending photos of the items and requesting a refund is a 'thank you for letting us know' email. I am appalled by the service and will not be purchasing from them again.

I waited almost a month for my order. In the end, Stylevana simply cancelled the main item — a Medicube device — without informing me. This was the main reason I placed the order in the first place. Nobody contacted me, nobody offered an alternative or replacement, and I received absolutely no compensation.

And then it got even worse. I paid €198.10 in total, waited almost a month, and after cancelling the main item, Stylevana refunded me only €128.45 instead of the €151.44 that I actually paid for the Medicube device.

I provided detailed screenshots and calculations, but they keep claiming that the lower refund is because I used a coupon. The coupon was only €4.64 for the entire order. It does not explain why they refunded €128.45 instead of €151.44.

So, in the end, I paid €198.10, Stylevana made me wait almost a month, cancelled the main item without any warning or attempt to offer a replacement, kept the €7.62 I paid for Guaranteed Shipping, and refunded me only €128.45 for an item I paid €151.44 for.

I am honestly shocked by how this situation has been handled. I have provided all the screenshots and clearly explained the calculations, yet they still refuse to return the money I actually paid.

An absolutely terrible and extremely frustrating experience. The worst customer service and support team I have ever dealt with.

If you want to save yourself the stress, your time, and your money — NEVER order from Stylevana.

I was so scared when I saw all the negative reviews, but for me it all went very smoothly. I recei everything I had ordered, the price for all of this is cheaper than the usual websites I purchase from and all products are sealed and genuine.
I placed my order on Sunday 16/08 and I received it on the 26/08. The packing was neatly done and customer service was very responsive whenever I wanted an update. I need to mention the delivery was with DHL and I didn't get any update from the until a day prior to delivery. Once the package reached my country it was handed to the national postal service which has a top notch tracking system.

Terrible customer service – Refusing for 3 months to provide a return label for Medicube Booster Pro! Order BWSVDE2000435875

Absolutely disappointing experience with Stylevana!
I have been fighting with them via email for 3 months, and they stubbornly refuse to send me a return label.

I bought a Medicube Booster Pro that arrived defective from day one—it wouldn't turn on, and I was never able to use it.
For 3 months, they ignored me or stalled with automated messages. Today, they finally sent a Safety Data Sheet (MSDS) to place inside the package, but still failed to provide the mandatory hazard return label required by shipping companies!

Any respectful company would have sent a proper return label and issued a full refund by now.

I will post a review like this every single day, across all available channels, until you send me the return label and finally resolve this issue!