Ordering was easy and the shipment was prompt. The only issue was that I lost maybe half of one of my mix containers. Since there was no pressure on the lids and the product was packaged at sea-level... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm a regular customer of iHerb and all I can say are positive things. Although I'm ordering from abroad, the delivery time is usually shorter than I expect. Prices are good, savings too. Products I o... See more
My experience with iHerb has been fantastic so far. Product is always available and such a grand selection. The prices in my opinion are great for such a high standard of product. The shipping time an... See more
Fantastic service with very prompt delivery times. 8 days and I’m 12700km away. Just about faster than domestic postage. Always have what I want and if not can offer a very good substitute. Prices ar... See more
Company details
Written by the company
Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.
Contact info
301 Lake Ave. , 91101, Pasadena, United States
- www.iherb.com
3.9
Great
15k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent company
I have been buying from iHerb since they acquired Vitacost. They have a good selection of groceries and supplements. Their prices are very good. They package items securely and ship quickly.
14 October 2026
Unprompted review
Reply from iHerb
Short, sweet, and made our day. Thanks for the feedback, Yana.
If you ever need a hand, our Support team is available 24/7 via email: https://www.iherb.com/help/contact.
Catch you on your next haul!
Reply from iHerb
Hi there. Thanks for the great vibes—you made our day.
If you ever need a hand, our Support team is available 24/7 via email: https://www.iherb.com/help/contact.
Its always a pleasure to order from…
Its always a pleasure to order from you. Very good prices, great quality
5 November 2026
Unprompted review
This Company Sets The Gold Standard
The products I regularly purchase from iHerb comes in a bottle. The bottles are CAREFULLY wrapped and I have NEVER received an order with a broken bottle. Each time, you would think that it was my first order, I marvel at the attention to detail in packaging the order (you can just tell). My orders are always received in two to three days. What's not to love about this company. I love this company.
31 October 2026
Unprompted review
Where can I find a service assistant to…
Where can I find a service assistant to talk about the wrong order and get my money back?!
Not AI!!!
5 November 2026
Unprompted review
Reply from iHerb
Sorry about the mix-up, Sabi. Please reply to my request with your order number and I’ll get this sorted out right away.
You can also reach our 24/7 team anytime at https://www.iherb.com/help/contact - our email agents are always on standby to assist.
Garbage site
Garbage site - they do not respect withdrawal rights as per laws, customer service totally absent. Stay away!
5 November 2026
Unprompted review
Reply from iHerb
Sorry you’ve had to deal with this, Mitra.
Please reply with your account email in the request I've sent and I’ll jump in to take care of it right away.
You can also connect with our 24/7 email team anytime at https://www.iherb.com/help/contact.
Very good experience as a whole
The offer you have is very wide, and it is possible to find everything we need! Also, prices are honest, and sometimes you even have the same product in different prices, so that anyone can find what they need. The order process is simple and the delivery was fast. The products that I have bought so far, are of good quality. In summary, I really enjoyed the experience.
5 November 2026
Unprompted review
I have no bad experience with iHerb
I have no bad experience with iHerb. I ordered what I want and I got received it with no problems.
4 November 2026
Unprompted review
Nothing gives me the shits more than…
Nothing gives me the shits more than not being able to cancel your subscription easily. Not only did they ship stuff that didn’t turn up and charge me for then they make it so difficult to cancel out. When the drop-down menu has.” accidentally subscribed to this.” as a reason for cancelling.- you know you’ve been scammed.
5 November 2026
Unprompted review
Reply from iHerb
Hi Eliza, sorry for the hassle with your subscription and shipment—that’s definitely not the experience we want you to have.
I just sent you a direct email so we can get this sorted out right away.
For anything else, our support team is always around on email 24/7 or live chat on weekdays from 7 AM–5 PM: https://www.iherb.com/help/contact
very good reasonable price and fast…
very good reasonable price and fast delivery
21 October 2026
Unprompted review
The app is easy to navigate
The app is easy to navigate, usually all of the products I want to order are available, and prices are reasonable, especially with the discounts applied.
4 November 2026
Unprompted review
Reply from iHerb
Thanks for the love, Sabine! That smooth, affordable experience is exactly what we aim for.
If you ever need help, we're here 24/7 via email at https://www.iherb.com/help/contact.
Great Items Always!!
4 November 2026
Unprompted review
Reply from iHerb
Nice shoutout there, Deshunda.
If you ever need anything down the road, our support team is here via chat on weekdays from 6:00 AM–6:00 PM and 24/7 via email at https://www.iherb.com/help/contact
Great products at fair price & in…
Great products at fair price & in stock with fast>>> ship & problem free 0rdering chocolate bars are wow!11
4 November 2026
Unprompted review
Reply from iHerb
Hi Paul, we're pumped everything went off without a hitch.
If you ever run out of snacks or need a hand, our support crew is on live chat weekdays (6 AM–6 PM) or 24/7 via email at https://www.iherb.com/help/contact.
Super fast shipping
Super fast shipping, great prices, nice reward program.
2 November 2026
Unprompted review
Reply from iHerb
Love hearing this, Shelly—speedy deliveries, great deals, and perks are our jam! So glad you're having fun shopping with us.
If you ever need a hand, our support team is here via chat on weekdays from 6:00 AM–6:00 PM and 24/7 via email at https://www.iherb.com/help/contact
Great and wide selection of products…
Great and wide selection of products with the normally lower prices in comparison with the world market.
3 November 2026
Unprompted review
Reply from iHerb
Hi Agnessa. Love hearing this—that's always our goal.
If you ever need anything down the road, our support team is around 24/7 via email: https://www.iherb.com/help/contact.
I normally don’t get satisfied with a…
I normally don’t get satisfied with a website that I haven’t tried before but I wanted to share my positive experience with it this time. Delivery was super quick and I am completely satisfied with the items that received. I haven’t experienced how their customer care is but overall is good and I will probably be their regular customer because I can find most of the products from America and it does not take ages to arrive to the UK.
28 October 2026
Unprompted review
Reply from iHerb
Hi Eda, you rock! Thanks for the 5-star love.
If you ever need a hand, we're always just an email away: https://www.iherb.com/help/contact.
Cheers!
I always find new and exciting…
I always find new and exciting products, the quality of the products are quite high
4 November 2026
Unprompted review
Reply from iHerb
Thanks for the fantastic review, Ilanit. Bringing you the best selection is exactly what we aim for.
If you ever need anything down the road, our support team is here via chat on weekdays from 9:00 AM–5:00 PM and 24/7 via email at https://www.iherb.com/help/contact.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.