SKINSEOUL Reviews 

50
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of authentic skincare items, noting the competitive prices and carefully wrapped packages that arrive safely. People also highlight the helpful communication, free goodies, and efficient customer support when managing their purchases online. Though some customers experienced occasional delays with international shipping or issues with specific delivery partners. A few reviewers additionally mentioned receiving packages with missing items or encountering slow responses regarding delivery disputes. Reviewers note that while the products are exceptional, these logistical hurdles can sometimes affect the overall ordering process.

What people talk about most

Product

Reviewers highlight positive aspects of product selection, praising the availability of authentic and... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the fast shipping times,... See more

Order

Users describe ambiguous interactions with order, highlighting both positive experiences and some... See more

Price

People report positive experiences with price, highlighting that the platform offers competitive and... See more

Customer service

Consumers find customer service to be positive and second to none. Reviewers note that the support team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Skin-Seoul has a lot of good products to choose from. I ordered the Vita-pair Vitamin C serum and I love it. I had the pleasure of actually bring in Seoul and was so happy I could purchase this prod... See more

Company replied

Rated 5 out of 5 stars

I had a great experience buying from this company, and ai especially appreciate how my items were in the original box. Packing was done very well and shipping was fast. I will definitely purchase ag... See more

Company replied

Rated 5 out of 5 stars

This is the second time I’m ordering from SkinSeoul I’m really happy of my purchases, wrapping nice individually and good products too I’m happy about the results, still using them and I’m definitely... See more

Company replied

Rated 5 out of 5 stars

I made my first order with SkinSeoul, all my items came well packaged and wrapped in bubble wrap and I even got a paper bag of free goodies to try out which was not mentioned at checkout. Was a nice s... See more

Company replied


Company details

  1. Health and beauty shop

Written by the company

SkinSeoul is your #1 destination for authentic Korean skincare. From cult-favorite brands to hidden gems, we offer the widest selection at the most competitive prices. Our team of beauty experts also provides insider tips and insights to help you find the perfect products for your skin. Experience next-level self-care with SkinSeoul—because glowing skin should be within everyone’s reach


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(50)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Received when expected

Received when expected. Liked the little samples. I e used the product before purchased in Korea so hoping it’s the same quality. Haven’t tried it yet. Pricing was reasonable.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Nice!

They stopped selling my favorite shampoo, conditioner, and hair serum on Avon. I found them here, and they were beautifully packaged, and made my heart happy to stock up!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

SkinSeoul good purchase experience

SkinSeoul has a good selection of K-Beauty products. Their prices are excellent! I received my order earlier than expected, even delivered on a Sunday! My order was correct, and I will definitely order from them again.

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Moisturiser

I ordered a moisturiser for my partner as a gift, and they gave me a few skincare samples for me to try as well ☺️

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with SkinSeoul

Excellent experience with SkinSeoul! Their customer service is outstanding. I had an issue with the delivery of one of the products, but I received a very quick response and the problem was resolved efficiently. They also offer an excellent selection of products at very competitive prices. I'm very satisfied with my purchase and would definitely recommend SkinSeoul!

23 July 2026
Unprompted review
Rated 4 out of 5 stars

Honest feedback here

Honest feedback here: Skin-Seoul’s website isn’t the easiest to use, it doesn’t display properly on the iPad. However, their products are great, and their customer service is second to none! The courier that they choose for Australia isn’t the best (took quite a while for the package to arrive, I think even Korea Post / Aust Post might have been able to deliver quicker). Overall, I will buy from them again.

23 August 2026
Unprompted review
SKINSEOUL logo

Reply from SKINSEOUL

Thanks for the honest feedback! We really appreciate you pointing out the iPad experience and the delivery speed in Australia. We’ll take these points on board as we keep working to make the whole shopping experience better.

And it’s great to know our customer service could make up for some of the bumps along the way. We’ll be happy to have you back!

Rated 5 out of 5 stars

Skin-Seoul has a lot of good products…

Skin-Seoul has a lot of good products to choose from. I ordered the Vita-pair Vitamin C serum and I love it. I had the pleasure of actually bring in Seoul and was so happy I could purchase this product online. My package came in about 7 days, they kept me informed along the way and product was wrapped really nice and was given a handful of samples which was awesome! Definitely will be shopping with them again!! Thank you!!

21 August 2026
Unprompted review
SKINSEOUL logo

Reply from SKINSEOUL

Thank you so much for such a lovely review! We’re especially happy to hear that you found us and could continue enjoying K-beauty from home. And of course, we’re glad the samples were a fun surprise :blush:

We’ll be here whenever you’re ready for your next K-beauty fix!

Rated 5 out of 5 stars

Great company!Quick delivery to NI and…

Great company!Quick delivery to NI and competitive prices
And I got some freebies too😁

21 August 2026
Unprompted review
SKINSEOUL logo

Reply from SKINSEOUL

Thanks for the lovely review! We’re so glad you were happy with the delivery, prices, and the little freebies too! Hope to see you back again soon :blush:

Rated 5 out of 5 stars

Excellent experience

Excellent experience, prefer a fastest delivery service. Will buy again!

7 August 2026
Unprompted review
SKINSEOUL logo

Reply from SKINSEOUL

Thanks for your review! We’re always working to make the delivery experience faster and smoother, so we really appreciate your feedback. Can’t wait to welcome you back!

Rated 5 out of 5 stars

Great customer service

I had an issue with their app. They really stay in touch and resolved the issue and offered generous 50$ voucher! The service was on top and their product ranges are wide and trendy. Highly recommend!

27 July 2026
Unprompted review
SKINSEOUL logo

Reply from SKINSEOUL

Thank you for sharing this! We’re glad we could get the app issue sorted for you and that our team was able to help. We really appreciate the recommendation, and hope you enjoy exploring our product range!

Rated 5 out of 5 stars

Service and delivery was exceptional…

Service and delivery was exceptional with great VFM. Would highly recommend supplier

19 August 2026
Unprompted review
SKINSEOUL logo

Reply from SKINSEOUL

Thank you so much for sharing! We’re glad you had a great experience with our service and delivery. Hope to see you again soon!

Rated 4 out of 5 stars

Planning my next order!

Information about the products and main ingredients is very helpful.
Ordering was easy and goods arrived nicely packaged to make sure they arrived safely.
I’m already planning my next order.
If there is one thing I could wish for, it’s for a function to make different wish lists. I want to purchase for several different people with varying skin types in different climates. Being able to allocate products suitable for each person would really help.

20 August 2026
Unprompted review
SKINSEOUL logo

Reply from SKINSEOUL

Thank you so much for taking the time to share this! We’re really glad to hear that you found the product information helpful and that everything arrived safely and nicely packaged.

Love the idea of being able to create different wish lists! That’s a really thoughtful suggestion, and we’ll definitely pass it along to our team.

We hope you enjoy your next order just as much as the first one!

Rated 5 out of 5 stars

I made my first order with SkinSeoul

I made my first order with SkinSeoul, all my items came well packaged and wrapped in bubble wrap and I even got a paper bag of free goodies to try out which was not mentioned at checkout. Was a nice suprise. Pricing was good too but not on all brands and products. I ordered mainly Innisfree and the pricing was good for them. I would recommend it. It did take a little while to arrive in AU because it’s coming from Korea but if you can wait more than a week you’ll be fine.

18 August 2026
Unprompted review
SKINSEOUL logo

Reply from SKINSEOUL

Thanks so much for the kind review! We’re really happy everything arrived safely and that you enjoyed the free goodies :blush:

We know shipping from Korea to Australia can take a little longer, so we really appreciate your patience! We’re always working on improving the experience for our customers, and feedback like this is really helpful for our team.

Thanks again for trusting us with your first order. We’d be happy to have you shop with us again!

Rated 5 out of 5 stars

This shop has become my firm favourite…

This shop has become my firm favourite after only a couple of purchases for their choice of products, service and quality!

10 August 2026
Unprompted review
SKINSEOUL logo

Reply from SKINSEOUL

Thank you so much for your kind words! It means a lot to know that you’ve enjoyed both your purchases and your experience with us. Can't wait to serve you again :purple_heart:

Rated 5 out of 5 stars

Great prices, genuine Korean products and excellent service

I’d been buying a Korean soap from a local shop here in the UK, but unfortunately they stopped stocking it, so I had to start looking online.

I came across SkinSeoul and was genuinely surprised to find the same soap considerably cheaper than I’d been paying locally. In fact, the price seemed so good that I wasn’t sure whether it was for one bar or for the pack of eight shown in the picture! I emailed their customer service team to check, and they replied almost immediately (especially impressive considering the time difference between the UK and Korea) confirming that the price was indeed for a pack of eight.

At that point, price-wise it was a no-brainer. The only thing that made me slightly suspicious was the delivery charge: under £5 to ship all the way from Korea to the UK sounded almost too good to be true! I decided to give it a try and paid by credit card, thinking that at least I’d have some protection if it turned out to be a con.

Well, here we are a few weeks later, and my soap has been delivered from Korea by a local courier! Everything arrived as expected, with no surprise charges, hidden costs or additional taxes to pay upon delivery.

Would I order from SkinSeoul again? Definitely. Based on my experience, it seems like a great source of genuine Korean beauty products at very reasonable prices. I’m very pleased to have found them - particularly now that I know I can keep getting my favourite soap!

30 July 2026
Unprompted review
SKINSEOUL logo

Reply from SKINSEOUL

Thank you so much for taking the time to share such a detailed review! We’re really happy to hear that you found SkinSeoul and were able to get your favorite soap at a great price. It means a lot to know that you had a smooth experience with us, and we truly appreciate your trust and support. We hope to see you again for your next order! :purple_heart:

Rated 5 out of 5 stars

fantastic variety of products

fantastic products - the company communicated with me regarding shipping time etc. and I'm very happy with the packaging and cost of products and shipping.

14 August 2026
Unprompted review
SKINSEOUL logo

Reply from SKINSEOUL

Thank you so much for your kind review! We’re really glad to hear that you had a positive experience with SkinSeoul and enjoyed your order. We truly appreciate your support and hope to serve you again soon! :purple_heart:

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look