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NCF LIVING Reviews 

54,221
•
TrustScore 4.5 out of 5

4.7

Home Furniture Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 13,018 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, extremely polite, and providing a very relaxed shopping environment without any pushy sales tactics. Consumers are also very happy with the wonderfully wide selection of quality furniture, finding it delightfully easy to choose the ideal items for their homes. However, some customers also noted frustrating issues with delivery delays and a noticeable lack of communication regarding their pending orders. A few people were similarly dissatisfied with the aftercare service, mentioning ongoing difficulties when trying to resolve customer service problems with their purchases.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently friendly, knowledgeable, and... See more

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and comfort... See more

Service

People report positive experiences with service, highlighting knowledgeable and helpful staff members who... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the exceptional and helpful... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with customers experiencing mixed timelines.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were looking for bedroom furniture in your Swansea store, we had so many things in our mind not really knowing what would suit us but we spoke to Josh who was very helpful explaining different ang... See more

Company replied

Rated 5 out of 5 stars

I don't know if my wife has submitted a review, but just in case she didn't we visited your Swansea store and spoke to Josh the salesman who dealt with us certainly deserved a mention. He didn't force... See more

Company replied

Rated 5 out of 5 stars

We were greeted today by Chris at the Warrington store. He was polite and courteous and introduced himself. We felt comfortable and we felt no pressure to purchase. After taking a look around myself a... See more

Company replied

Rated 5 out of 5 stars

Lovely service, personal touch and no hard sell. Everything was dealt with swiftly and with care. I would highly recommend Sarah for how attentive she was and how comfortable she made my family feel a... See more

Company replied

Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living room shop
  6. Mattress Shop

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

54k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(54,221)

12,719 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Philip@manchester

Philip@manchester, he supported us so much during selection of sofa, we have a bit of complication within our living room in terms of the size and layout. He spent a lot of time with us and being so patient when we keep changing our minds. We are so lucky to have him. He provided superb service to the customers! Really appreciated!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

DANIELLE @ MERRYHILL

DANIELLE @ MERRYHILL, Danielle was very helpful, polite and well spoken! Informed us on everything we needed to know about reserving our dream sofa in time for move in day and helped us every step of the way. Can’t speak more highly of her and the process here at NCF Living! :)

6 September 2026
Unprompted review
Rated 5 out of 5 stars

DANIELLE @ MERRY HILL

DANIELLE @ MERRY HILL
Danielle was extremely helpful and attentive, didn’t experience a single issue and flew through the process in no time

6 September 2026
Unprompted review

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