Nothora Reviews 

1,296
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,100 reviews, reviewers had a great experience with this company. Consumers frequently praise the prompt delivery service and the remarkably smooth ordering process, pointing out that packages arrive securely and within a reasonable timeframe. People also mention that the skincare wands are very easy to apply daily, leaving the face feeling wonderfully soft and refreshed. Some reviewers were not happy with extended delivery times, mentioning that parcels occasionally took several weeks to reach their final destinations. Furthermore, a few other people felt that the cosmetic formula felt too greasy or heavy on the face, frequently comparing the overall texture to petroleum jelly.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as some reviewers praise the easy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive well-packaged, are left... See more

Order

Clients share ambiguous opinions on order experiences, as while some reviewers praised the straightforward... See more

Quality

Users describe ambiguous interactions with quality, as many reviewers highlight that the product has a lovely... See more

User experience

Customers had positive experiences with user experience, noting that the product is very easy to use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I eventually got my Collagen Wands & am very much enjoying using them . V easy to roll on; & lovely soft texture. Already my skin feels softer & looks more glowing . I have incorporated the use of th... See more

Rated 4 out of 5 stars

Nice emails received when I’d ordered a product, welcoming me to Nothora. Product seems good although only received it a few days ago. Good but short instruction booklet included with product. It did... See more

Rated 4 out of 5 stars

The product took longer to arrive than I expected which made me slightly nervous about having ordered it on line. However it arrived safely two weeks after the order was placed. The packaging is neat... See more

Rated 4 out of 5 stars

I have only been using this product for a few days I can see a slight improvement but I can’t wait to see if it’s as good as everyone says it is so I’ll have to wait and see but it certainly makes you... See more


Company details

  1. Cosmetics shop

Written by the company

At Nothora, we are passionate about helping you achieve the clear, radiant skin you've always dreamed of. We understand that feeling confident in your appearance can have a transformative effect on your life, and we believe that everyone deserves to experience the joy and empowerment that comes with loving your skin.


Contact info

3.9

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,296)

1,051 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery, just received today thankyou! (Can you note I received order ref 278550. I thought it was undelivered but it got mixed up with another parcel also received today. Please ignore my email and message as it was delivered! My fault apologies! )

5 November 2026
Unprompted review
Rated 1 out of 5 stars

244839

244839

Still waiting for a response and resolve of this matter, youre completely ignoring my emails and reviews now, how long does it take you to send a refund, you've already said it needs looking at from senior customer support that was supposed to be done weeks ago!!!
Why aren't you doing something about one of your customers having a serious allergic reaction to your product?
Why aren't you pulling out all the stops to resolve this??
Absolutely disgusting treatment, it caused me so much distress and discomfort and trying to get my money back for this length of time is causing me me so much stress
Your company is a disgrace

19 September 2026
Unprompted review
Rated 1 out of 5 stars

Too long time to arrive

Too long time to arrive, leaves skin greasy, no noticeable difference. Lot of packing but is only half full and therefore does not last long. Fell for the advertisement but will not purchase again waste of money

3 November 2026
Unprompted review
Nothora logo

Reply from Nothora

Dear Heater,

We're very sorry to hear about your experience and disappointed that our Collagen Wand hasn't met your expectations.

We sincerely apologize for the delivery delay and understand your frustration regarding the texture, product size, and lack of noticeable results.

This certainly isn't the experience we want for our customers.

We'd really appreciate the opportunity to make things right.

Please reach out to our customer support team with your order details so we can review your concerns and assist you with a suitable resolution, including a refund under our 30-day money-back guarantee if eligible.

Thank you for sharing your honest feedback. We take it seriously and will use it to continue improving our products and customer experience.

Kind regards,
Nothora Team

Rated 2 out of 5 stars

Caused spots to break out

Product arrived in timely manner. Have used for a few weeks and can see some improvement but has caused my skin to breakout in spots - I never get spots! I feel it’s very thick and greasy and just sits on your skin, despite ‘patting’ it as directed. Going back to my previous products 🙄

3 November 2026
Unprompted review
Rated 1 out of 5 stars

Avoid!!

Changed their product in the last 6months, the sticks I have received recently are not the same as the one I originally started using back in April. Contacted customer service and they knew the product had changed in this time but haven’t shared this information with customers. The original product worked, the new knock off version they are now selling is a scam.

** it is an authentic Nothora product bought from their same sight as my first order and their own customer service team have already responded to my enquiry telling me they have changed their product so this reply is all an act! **

15 September 2026
Unprompted review
Nothora logo

Reply from Nothora

Dear Swan,

We're very sorry to hear about your experience and understand your disappointment, especially as you were happy with your original purchase.

We'd like to clarify that we have not intentionally replaced our original Collagen Wand with a lower-quality version.

Unfortunately, we've become aware of unauthorized third-party sellers offering imitation products under our brand name, which may explain the differences you've noticed.

We would really appreciate the opportunity to investigate this further and verify whether your recent purchase was an authentic Nothora product.

Please contact our customer support team with your order details and, if possible, photos of the product you received.

We take product authenticity and customer satisfaction extremely seriously and would be happy to look into this and help find a suitable resolution.

Kind regards,
Nothora Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look