Nothora Reviews 

896
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers had a great experience with this company. Customers frequently praise the product for its effectiveness, noting improvements in skin radiance, reduced fine lines, and a smoother feel. Many people also appreciate the speedy delivery and the overall ease of the user experience, finding the product simple to apply and the ordering process straightforward. However, some customers experienced longer delivery times, occasionally due to international shipping. A few reviewers also reported issues with product quality, describing some items as grainy, greasy, or not performing as expected, with some even noting a change in formula. Additionally, some people were dissatisfied with the lack of response from customer service regarding their concerns.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction and recommending it... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the speedy... See more

Quality

People report ambiguous experiences with quality, with many customers expressing satisfaction, noting that... See more

Order

Users describe ambiguous interactions with order, with many reporting issues such as receiving items that... See more

User experience

Reviewers highlight positive aspects of user experience, with many appreciating the ease of application,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Swift arrival following order, been taking them for nearly 3 weeks, seeing a change in digestion already, hope it gets even better as I enter week 4. Was sceptical as I am with all online claims of th... See more

Rated 4 out of 5 stars

Feels really nice on my skin Probably was a bit too heavy handed as it seemed a bit greasy but obviously used too much first time Will be less liberal in future 😉

Rated 4 out of 5 stars

Nothora collagen wand took a while to arrive, now to try! Hopefully the previous reviews I read come true and the product is worth the wait

Rated 3 out of 5 stars

It would appear this company has gone rogue! It took my money and nearly 2 weeks later nothing ! The tracking appears to show it’s coming from CHINA!!! I would not have ordered this if I had known... See more


Company details

  1. Cosmetics shop

Written by the company

At Nothora, we are passionate about helping you achieve the clear, radiant skin you've always dreamed of. We understand that feeling confident in your appearance can have a transformative effect on your life, and we believe that everyone deserves to experience the joy and empowerment that comes with loving your skin.


Contact info

3.9

Great

TrustScore 4 out of 5

896 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.9

All reviews

(896)

782 reviews in the last 12 months

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Rated 1 out of 5 stars

Customer service shocking

Customer service shocking. Quick enough to take my money but having sent them 4 emails after I placed my order I’m still waiting for a response! Communication is paramount and based on my first experience with this company not impressed at all. Yet to try the product.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy ordering process.

Easy ordering process. I have only used the Nothora collagen wand for two days so it's too soon to tell if it improves my skin however it does feel nice and soft on my skin.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible product

Terrible product.
Greasy, left me with spots and the company lead you on with little support if you change your mind.
I would NOT recommend

22 July 2026
Unprompted review
Nothora logo

Reply from Nothora

Hi Loren,

We’re sorry to hear that the product felt greasy, caused spots, and did not meet your expectations.

Skin can react differently from person to person, but we understand how disappointing this experience must have been.

We’re also sorry that you felt unsupported when trying to change your mind or seek assistance.

Please contact our customer support team with your order number and the email address used for the purchase so your case can be reviewed and the available resolution options can be explained clearly.

Best regards,
Nothora Team

Rated 2 out of 5 stars

second order is different!

My second order is different from my first one. Original one had a lovely smell to it and this one just smells of Vaseline. Really disappointed as liked it and wanted to continue using it but this is a different formula so not sure I will be as don’t know what the ingredients actually are this time. Delivery was quicker this time though.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company.

Left a review at the beginning of July regarding being charged 3 times for 1 wand. Straight after writing a review I had a reply on trust pilot saying they had issued a refund. 20 days later- still no refund.

No reply from customer service.

Avoid.

1 July 2026
Unprompted review
Nothora logo

Reply from Nothora

Hi Fay,

We’re very sorry that you were told a refund had been issued but have still not received it 20 days later.

We understand why this has caused further frustration and damaged your trust in us.

Refunds can sometimes take several business days to appear, depending on the payment provider, but this delay is longer than expected and needs to be investigated.

Please contact our support team with your order number, the email address used for the purchase, and the date the refund was confirmed so the payment can be traced and escalated urgently.

We also sincerely apologize that your follow-up messages have gone unanswered.

Best regards,
Nothora Team

Rated 1 out of 5 stars

Bought and paid for 2 of these weeks…

Bought and paid for 2 of these weeks ago and never received them , they are not very good at answering emails or messages still waiting for a refund.

21 July 2026
Unprompted review
Nothora logo

Reply from Nothora

Hi Laura,

We’re very sorry that your order has not arrived and that you are still waiting for a response regarding your refund.

We understand how frustrating this must be, especially after several weeks.

Please contact our support team with your order number and the email address used for the purchase so the shipment and refund request can be reviewed urgently.

We also apologize for the delay in communication and will ensure the matter is escalated to a supervisor.

Best regards,
Nothora Team

Rated 1 out of 5 stars

It is a scam to get you to buy 3…

It is a scam to get you to buy 3 instead of 1. When I tried to contact them, noone replied. Haven't noticed any difference in my skin at all. Don't waste your money! I also tried to click on their email to say I was dissatisfied - they gave options like Happy, Ok, Meh, Dissatisfied - I clicked on the worst one and it said something like, Oops this link doesn't work! I thought, I bet the Happy one will. And it did. So I clicked on that and have written this message. Will it make it to an actual review, I wonder. Do not trust this company.

20 July 2026
Unprompted review
Nothora logo

Reply from Nothora

Hi RF,

We’re very sorry for the frustration and loss of trust this experience has caused.

Our checkout may display optional multi-product offers, but customers should only be charged for items they actively select.

We would like to review your order to determine exactly what happened and resolve any incorrect charge.

We also apologize that you did not receive a response and that the dissatisfied feedback link did not work.


All feedback options are intended to function equally, and a technical issue should never prevent someone from sharing a negative experience.

We will raise this with our technical team for investigation.

Results can vary between customers, but we understand your disappointment if you did not notice the improvement you expected.

Please contact our support team with your order number and the email address used at checkout so a supervisor can review your purchase and assist you directly.

Best regards,
Nothora Team

Rated 1 out of 5 stars

I bought 1 x product and they tried to…

I bought 1 x product and they tried to upsell me 3 other products which I declined. Immediately took the money for those products.
Emailed immediately for a refund and see what happens.

20 July 2026
Unprompted review
Nothora logo

Reply from Nothora

Hi Tim,

We’re sorry for the concern this has caused.

Any additional products shown during checkout are optional offers and should only be added when selected.

Please contact our customer support team with your order number and the email address used for the purchase so we can review the transaction and confirm exactly what was charged.

If any items were added incorrectly, our team will help resolve this as quickly as possible.

We apologize for the frustration and appreciate the opportunity to investigate this for you.

Best regards,
Nothora Team

Rated 5 out of 5 stars

Why bother with Nothora

I saw the hype on social media about how good this balm was but I thought ' is it really or is it another farce and someone making money for recommending?? ' Anyway long story short I succumbed and bought whilst on offer. Oh boy I am so glad I did - IT IS AMAZING! I use every morning and each night predominately around and under my eyes and also the saggy bit either side of my lips - honestly, no honestly I love it. The difference is noticed by so many and I am 70 years old! My skin is brighter and I have reordered and recommended to friends who have also reordered. Do it - you will be so glad you did.

20 July 2026
Unprompted review

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