It was very hard to download the app for updates I would much rather have an email from the company like many of the ones I deal with as I did not know it had been delivered, otherwise the courier was... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Unfortinately i had an issue with my product being damaged on transit. Communication with Nothara was great and i was offered a refund or exchange by a very helpful memeber of staff
Communication was good, however delivery took a long time. Can’t comment on the product as I have only just received it.
I was ready to order this product Nothora after a friend gave me a wand.. love the smell and how it feels on my skin, hopefully it will clear a few wrinkles too. Found their website a bit confusi... See more
Company details
Written by the company
At Nothora, we are passionate about helping you achieve the clear, radiant skin you've always dreamed of. We understand that feeling confident in your appearance can have a transformative effect on your life, and we believe that everyone deserves to experience the joy and empowerment that comes with loving your skin.
Contact info
3.8
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 48 hours
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The product it's self is very good.
6 September 2026
Unprompted review
The product arrived very promptly and…
The product arrived very promptly and as described made my skin feel lovely and soft.
The only downside was after only 2-3 weeks of using the wand it had completely ran out! I have emailed the company twice now with no response. My question being how long does the wand last for? I had only used it once per day on only my face. I am still unaware if I have had an under filled product sent to me of if this is the norm.
It’s a shame really as the product is nice and I would like to have continued using it but feel one wand per 2-3 weeks is a little pricey.
5 September 2026
Unprompted review
Good prompt action taken by customer…
Good prompt action taken by customer services when my order didn’t come but generally prompt delivery and product really good quality
4 September 2026
Unprompted review
Can anyone please suggest how I can…
Can anyone please suggest how I can contact Nothora. I have sent them 3 messages this week and they simple don't reply. I bought (and paid for) several Nothora items last Friday- I haven't received them or heard anything about them, so I need to contact them. All suggestions welcome-thanks
28 August 2026
Unprompted review
Reply from Nothora
Dear Mary,
We’re sorry that you haven’t received a response yet, and we completely understand your concern after placing and paying for an order.
Please contact our customer support team again using the email address you placed the order with and include your full name and order details if available.
This will help the team locate your purchase and check the latest shipping status.
We also apologize for the delay in communication.
You should not be left without an update after reaching out multiple times, and we appreciate you bringing this to our attention.
Best regards,
Nothora Team
Took money twice from my card without…
Took money twice from my card without authorisation, have emailed 3 times asking for refund and not a single response. no telephone number to call, absolute SCAMMERS - Call me immediately to make my refund - order number 233464
1 September 2026
Unprompted review
Reply from Nothora
Dear Customer,
We’re very sorry to hear about this and completely understand your concern, especially if you believe you have been charged twice.
We have noted the order number you provided, 233464.
Please be assured that we do not intentionally process unauthorized duplicate charges. In some cases, what appears as a second charge can be a temporary authorization or duplicate pending transaction, but this needs to be properly checked against your order and payment records.
We’re also sorry that you have not received a response to your previous emails.
Our customer service team will need to review the transaction details and confirm exactly what has happened so that any incorrect charge can be resolved appropriately.
We apologize for the frustration and lack of communication you have experienced.
Best regards,
Nothora Team
Refund policy
I received 2 collagen sticks and was not happy as it made my skin greasy and break out in spots, I contacted company and they said I could return for a full refund as long as I pay the postage, so I decided to pay for return which cost me £13.50 back to Canada , and now they are not paying the duty tax for the item to be delivered and also not replying to my emails , this company is awful to deal with , and if the item gets returned to me I will be contacting my credit card for a full refund.
4 September 2026
Unprompted review
Reply from Nothora
Dear Deborah,
We’re very sorry to hear about your experience, both with the product and with the return process.
We completely understand how frustrating it is to pay £13.50 to return an item after being advised that you were eligible for a refund, only to then see the parcel held due to a customs or duty charge.
International returns can occasionally be assessed for customs charges incorrectly while entering Canada, particularly if the parcel is not recognized as returned merchandise.
However, we appreciate that this should not leave you without an answer or resolution.
We’re also sorry that you have not received a response to your recent emails.
Please contact our customer service team again with your full name, order details and return tracking number, and mention your Trustpilot review so the return can be reviewed directly.
If the product has been returned in accordance with the return instructions provided to you, we want to make sure the situation is properly investigated and resolved.
Best regards,
Nothora Team
Don’t bother
Arrived no issues. Been using consistently for 8 weeks and no change. The cream is greasy and heavy and skin doesn’t absorb any. Can’t see any changes to fine lines let alone deep ones. Can’t really see what the benefit is in continuing its not worth purchasing
4 September 2026
Unprompted review
Reply from Nothora
Dear Hayley,
Thank you for taking the time to share your experience. We’re sorry to hear that the product hasn’t delivered the results you were hoping for.
Skincare results can vary significantly from person to person depending on skin type, age, routine and individual concerns, and we completely understand how disappointing it can be to use something consistently and not see a noticeable improvement.
We’re also sorry to hear that you found the texture too rich and heavy for your skin.
The balm is designed to be very moisturizing, but we appreciate that this texture will not suit everyone.
We genuinely appreciate your feedback, as comments like yours help us better understand how different customers experience the product.
Best regards,
Nothora Team
Excellent product
1 September 2026
Unprompted review
Still no resolution
Still no resolution. Company have not refunded me, not contacted me since 12 August (In total just 3 emails from 20 July although have send multiple messages to customer services) Please note on your previous response from my review that I had to contact your customer service with order number ‘can I please highlight again I have never been given an order number’ I have now contacted you three occasions since you responded to my review last week and yet again no response, basically you and conned me out of £30
20 July 2026
Unprompted review
Reply from Nothora
Dear Paula,
We’re very sorry to hear that this is still unresolved, and we completely understand your frustration given the length of time you’ve been trying to reach us.
We also apologize for the confusion in our previous response regarding an order number. If you were never provided with one, we should not have asked you to supply it.
We absolutely want to locate your payment and get this reviewed properly.
Please contact us again with the email address and full name used when placing the order, and mention that you are following up from your Trustpilot review.
This will allow our team to locate the transaction even without an order number and investigate the refund status.
We’re sorry that communication has fallen short here, and we want to get this resolved for you as quickly as possible.
Best regards,
Nothora Team
Had to wait a little while but worth…
Had to wait a little while but worth it. It is true that you can only get the true Nothora stick from here. Anything is a copy and is like vaseline in comparison to this great product. Delivery a bit slow but worth the wait.
3 September 2026
Unprompted review
Fabulous
Ive had this a few days and ive been slapping it on!! Its great and on the basis that its not what it puts in your skin but what it stops escaping from your skin it's doing a great job. My skin looks plumper and fine lines are less as it stops the moisture escaping from my face. Its great. Xx💕💕
2 September 2026
Unprompted review
Quite straightforward from beginning to…
Quite straightforward from beginning to end
1 September 2026
Unprompted review
Love 💕 this face balm and the delivery…
Love 💕 this face balm and the delivery was excellent many thanks Nothora
2 September 2026
Unprompted review
I have bought this product for a while…
I have bought this product for a while now. It is lovely on the skin and foundation goes on so smoothly after this product. Would highly recommend Northora products!
1 September 2026
Unprompted review
Punctual delivery @ Nothota is…
Punctual delivery @ Nothota is fabulous!
1 September 2026
Unprompted review
Not the best collagen product.
I saw this product on FB and it looked great. I bought 2 tubes after looking at the reviews. I had to wait for the parcel to arrive as they come from china which was a bit worrying as I thought it was a UK company. I tried this for a week and found my skin was itchy after using it and my neck got patchy so I stopped. I had a gap then tried again and same thing. I find it a bit too solid so it pulls my skin. I find the smell odd too.
I wasn’t worried because they had a refund policy. I started emailing last week and have not had one reply. They definitely don’t have a robust complaints department so I then checked all the reviews and realised they are great when they get your order but not good if there’s a complaint.
I would really like a refund as I can’t use it but have not heard a thing from them. The trouble is it’s now probably past the 30 days because of them but it’s not fit for purpose and I am entitled to a refund. Hopefully I’ll hear something soon but I’m not holding my breath.
2 September 2026
Unprompted review
Reply from Nothora
Dear Sue,
We’re very sorry to hear about your experience, particularly the skin irritation you’ve described and the difficulty you’ve had reaching our support team.
If a product is causing itching or irritation, we would always recommend discontinuing use, as you have done.
We’d also like to clarify that while Nothora serves customers in the UK, we are an international company and some orders may be fulfilled through our overseas distribution network.
Regarding your emails, this is certainly not the experience we want customers to have.
We’d like to locate your order and review both your previous contact attempts and your refund request, including when you first contacted us in relation to the 30-day period.
Please reply to our Trustpilot request for further information with your order number and the email address used to place the order so our team can investigate this properly.
Kind regards,
Nothora Team
Item not delivered & no customer service
So placed an order of 2 products for my wife on 24/8. The items have been shipped separately, the collagen stick arrived after 8 days, but the collagen masks have still not shipped even though I have a tracking number. I have contacted the customer service twice through their website and have not had a reply once to my query. Very Poor customer service, looks like I'll have contact my credit card company to get a refund.
24 August 2026
Unprompted review
Reply from Nothora
Dear Dean,
We’re very sorry to hear about the delay with the second part of your order and, especially, that you haven’t received a response to your previous messages.
Orders containing multiple products can occasionally be shipped separately, which is why your Collagen Wand arrived before the Collagen Masks.
However, we completely understand your concern if the tracking information for the masks has not shown any movement.
We’d like to investigate both the shipment and why your previous enquiries were not answered.
Please respond to our Trustpilot request for further information with your order number and the email address used when placing the order.
Our team will then be able to locate the order, check the status of the outstanding masks, and resolve this for you.
We apologize for the frustration and inconvenience caused.
Kind regards,
Nothora Team
Ordering and delivery updates good and reliable
Ordering and delivery updates (as long as you had the App) were good and kept me well informed. Product literally arrived today - so unused as yet
1 September 2026
Unprompted review
Delivered within the time frame Nothora…
Delivered within the time frame Nothora initially gave when I placed the order, and not too slow arriving despite coming from China. Took about a week.
Product as described and Ive just included it in my daily skin care routine. ..... time will tell if it does what it says on the tin. I have nothing to loose😊
1 September 2026
Unprompted review
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