TrainPal Reviews 

I recently purchased a railcard that is valid from 16 July 2026 to 15 July 2027, but I am still unable to activate it. I have already waited a full week for processing, yet the issue remains. I contacted Customer Service for help, but I was only told to “wait”, and no further assistance has been provided.
I am very disappointed, as the railcard is already valid and I should be able to use it.

TrainPal has made a world of difference to me being able to afford the traveling to see my family in various parts of the country!
The app is so easy to use too!
Five stars definitely!!!

Train Pal seeks out the best ticket price for you which is great and then provides you with a choice of when you want to travel - really useful I use all the time

Extremely bad experience with TrainPal. The platform engages in price fraud and fails to honor its price match promise. Their customer service team is rude, uncooperative and takes no responsibility for issues arising from bookings. When I submitted a legitimate price match claim as promised, they kept throwing unreasonable document requirements at me even after the cheaper order expired and could no longer be accessed by regular users. They refused to check their own backend data to verify my complaint, deliberately making things difficult for customers. I would never recommend this unreliable ticket platform to anyone.

If there was less than one star I would! Stick to trainline . I was advised to purchase a new ticket as needed to make a change. Had evidence of chat for this. But robot said no and won’t refund now. No phone number totally dishonest. They contradict in chat and no resolution.
Reply is the same AI I have the issue with DO NOT USE

I have made many bookings through TrainPal and found them to provide great service over the years.

Yesterday, I was checking rail times and fares for my elderly sister.

Found today I’d inadvertantly purchased an Advanced Single ticket (departure date 5 weeks away) that is completely useless to us.

I tried to obtain a refund, but none was available. When I attempted to change the date (five weeks away), I was required to pay an extra charge.

Obviously my error initially, but I am not very happy!

Really unhappy with TrainPal I bought a rail card with them with the option to activate later as my Current rail card was still valid for the journey. Spent ages trying to activate my card for the return journey just to find out that one can only activate the rail card by buying a ticket.but I already had a return ticket. I ended up having to buy a random ticket in order to activate the rail card. Returning that ticket will now cost me £5. Also be mindful if you get split ticketing you will have to change seats where the reservation splits your ticket.

Very straightforward to select the appropriate route and fare for my return journey on an evening out. the use of e-tickets in the Apple Wallet is useful (not that I needed to use/show them on this journey). It was also very helpful to have the platform information and live updates on the train services.

Refuse to payout refunds and commit fraud to do so.

Great discounts on rail tickets, with an easy to use app and incredibly quick booking process and confirmation. Delighted to have stumbled across this

I found TrainPal via a colleague who recommended it as no booking fees. Which is correct and a good USP. As a person who travels for work twice a week it’s worth saving a few pounds on booking fees, there is no saving on the ticket price itself though. So I switched and it’s ok.. the ticket purchase process is fine, as you expect and similar to another familiar brand of platform. I am not giving more than three stars though for some slightly unfavourable experiences… I accidentally booked a ticket for the wrong date a week in advance because the start page can be a bit glitchy, sometimes it remembers your past bookings and sometimes it doesn’t, I didn’t triple check the details so it caught me out.. it was also for a day I wouldn't typically go into work, but I wasn’t able to change the date on the ticket for unexplained reasons… so I had to change my week to accommodate that. The ticket upload to my phone wallet is not as smooth as other platforms.. you have to do them one by one which is not a great big deal but it’s not a seamless “add all” which is a little pain. Finally there is a deal with TrainPal and TopCashback but it hasn’t been auto tracking, so as a result I have around 20 claims for cashback open which are all now with TrainPal but some are three months old and still not resolved. I would suggest TrainPal don’t off these incentives if you cannot support making them work for customers, as it’s another thing for people like me to complain about and lose stars for.

Travelled from Macclesfield to Glasgow return on Monday 20th. Many of my trains were delayed, rerouted or cancelled!
TrainPal was amazing, keeping me up to date with the live tracker, giving me details of other trains, other routes and updates. Could not fault them! I arrived home eventually, not late but early due to the up to date info. Thanks TrainPal 👏

The toilet were not working and no supervision on we're to set sets been occupied by passenger and their bags next u cannot set all journey to stand no co operation from passenger as am a disabled to stand

Totally dreadful.
Didnt use the promo code from Lidl so same price as others with no loyalty points.
Then didnt take my seat selection request into the final seat selection. It says I change the seat but no info on how to do this. Very poor - will not use again.

This app has the worst customer service ever I booked a ticket from the app and after it got cancelled which wasn’t train pal fault but after I applied for a refund I was told to send paper tickets which I haven’t printed since close to a month now I haven’t received my refund isn’t it easy to see or confirm that the train that day truly got cancelled

So simple to use, gives you all the train times in one place. No hidden or extra fees.. Lets you know if a certain train is cancelled so you can plan ahead. Keeps your tickets safe. Money off for you & a friend when you recommend the app. 10/10 for me.

BIGGEST CON SAYS YOU CAN GET UPTO £30 OFF TICKETS FOR SPINNING A WHEEL YET NEVER GIVES YOU THE FULL AMOUNT 🤬

Horrendous service.
Booked a train in advance, they cancelled it at the last minute.
No refund has reached me after 10 days of waiting.
I had to buy tickets at an inflated rate, last minute, to get to where I needed to be.
They still haven't returned my £90+
Instead I'm left to wait without anybody to call .
Go straight with greater Anglia or Trainline if you want reliable service.
This is a scam as far as I'm concerned.
Hopefully I get my money back and compensation for the inconvenience caused.
We aren't made of money. My trip cost me three times the amount because of their incompetence.
And I still don't have my money back.

Smooth sailing app is very easy to use ..used 1 of rhe great offers for my journey which was great 👍