Miinto België Reviews 

Ordered sandals 3 weeks ago. Did not get sandals. Mailed client service 3 times, never any answer. I do get marketing emails every other day. DO NOT buy here, very annoying experience and unthrustworthy shop. Wonder how i am going to get my money back 🥴

Chatbot didn't work as expected and someone human took the lead and solved my issue

Fast delivery! Good client service. Great discounts.
I already shopped here a few times and will definitely shop here again!

I started to order from miinto six years ago and used it very often. Only once or twice I have returned a product. Last order I did was MaxMara sandals which I wanted to wear during my holidays. I payed extra to have the order well advance, at least four days before the trip to be sure that shoes fit. Even though, the shoes arrived only a day before my trip and unfortunately I was able to collect the parcel just before the closing time. Sandals, original price around 500 euros, were too big. I was not able to return the sandals, because I had a morning flight. After my return I requested Miinto to have one extra working day to return the sandals. The answer was no. I explained that I paid extra to have fast delivery, but the shop did not respect the delivery time. I only asked one extra day. I have now very expensive sandals, which I will never use.

I ordereda pair of sneakers. I tried to return but the order number did not work !
I called customer service to ask a return form.
I returned the items.
I asked if they received it : they replied me :we will find you a college. I have no answer and no refund yet !!! No answer !!!

I had placed an order with the Bottega Veneta shoes being of terrible quality (originally priced at 1200 euro), after wearing 2 hours the leather starts to crack and flakes of leather coating start to fall of in the crease areas. I have asked for a return and full refund which they have agreed to with their partner boutique after a long period of emailing back and forth. While they have promised to pay back the money within 1 - 5 days, this has not happened yet and it has been a month now. I have emailed them several times and have had no response at all regarding the refund, although they AGREED to pay it back. If I did not follow up on this, than it could easily be forgotten and I will never get my 400 euros back. Anyways, it has been a huge hassle with this return and refund, with lots of emails with no reaction, and it takes a long time, with lots of patience, and still the problem is not solved yet. Be prepared to deal with this horrible service if you decide to return your items.

I didn't get my order number so I was thinking that I probably wrote my email in the incorrect way, so I made contact with miinto costumer service and they gladly helped me within no time. That is a good experience as a miinto client!!!

deep disappointment regarding an order I placed in January for a bag worth $300, which I have still not received.

I opened a dispute about this issue, but I have not received any response or update. Customer service has been extremely slow, and this situation has become very frustrating.

No package delivered. Product not available anymore. Second person at customer service has been hiding behind protocol and was not prepared to do an extra effort. Consequence: missing gift at Christmas.

I made an order i needed for the Christmas and the item was never dispatched.
The customer service doesn't respond to emails. I haven't received the item not even a refund.
This is not my first problematic order in this store, i made an order from Miinto few months ago, the item was declared as lost by the UPS and miinto asked me to wait for 28 days to get a refund and even after a month of waiting i didn't get my refund. I only got a refund after so many emails reminding them about the terms and conditions of sale and customers rights they finally issued me a refund after about 35 days.
After these experiences I don't recommend this store. They sell products they dont have in hand and when the item doesn't got dispatched or got lost by the logistic carrier they ask the customer to wait to get a refund. Waist of time and lots of stress

I was sent an incorrect item which I returned . I asked customer service to refund the return fee of £10 along with the original postage fee of £5 .
Miinto works well as long as there are no issues with the order like mine .
Beware customer service is mainly chat bots and I had to provide endless details before I was contacted by a real agent! Even then I had to keep chasing the refund which took weeks to arrive and I still haven’t received the £5 postage fee as promised. Very disappointing!

Extremely disappointing experience with Miinto.
I returned a brand-new Moncler jacket in the exact same condition as delivered, with the security tag intact. Miinto confirmed the return, then suddenly rejected it claiming “signs of use,” which is completely false. I provided clear photo and video evidence, yet they ignored it and closed the case. I have been waiting for weeks with no proper follow-up or solution. Customer service is slow, unhelpful, and keeps repeating automated messages. I cannot recommend Miinto — very poor handling of returns and zero accountability.

Fast reply en very nice person to chat with.

I ordered a jacket and 2 days later there was a discount on it of 25 %. I called them and they gave me the discount anyway.

Still didn't receive a refund for an item that wasn't delivered / 7 weeks after the order!

Ordered a jacket, said they’d contact the partner shop in Germany for the delivery. No answer. Tried the amicable way of contacting them via the customer service website, got a response saying they’d contact the partner shop for more info. To this day, I still haven’t received a response from them.

Missed the sales discount that was shared just a few hours after I placed my order. So I contacted the Customer Service chat service. This was a very smooth process with quick response (from Miroslaw). The missed discount was instantly applied to my order. Great service Miinto. You understand how customer satisfaction works. Definitely can recommend Miinto for your online shopping pleasure - great premium brands product offer from many boutique stores. Keep it up Miinto!