Fast delivery! Good client service. Great discounts. I already shopped here a few times and will definitely shop here again!
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See what reviewers are saying
Missed the sales discount that was shared just a few hours after I placed my order. So I contacted the Customer Service chat service. This was a very smooth process with quick response (from Miroslaw)... See more
Ordered sandals 3 weeks ago. Did not get sandals. Mailed client service 3 times, never any answer. I do get marketing emails every other day. DO NOT buy here, very annoying experience and unthrustwort... See more
Chatbot didn't work as expected and someone human took the lead and solved my issue
Company details
- Online marketplace
- Clothing Shop
- Handbags Shop
- Men's clothes shop
- Vintage Clothing Shop
- Ladies' clothes shop
Written by the company
Miinto is een wereldwijd mode-platform dat ’s werelds best geklede mensen verbindt met een unieke selectie van premium, luxe en hand-gekozen locale mode. Omdat we een platform zijn, hebben we zelf geen magazijnvoorraad, elke order wordt met zorg klaargemaakt door gepassioneerde mensen uit ’s werelds beste kleding boutiques. Voelt u zich geïnspireerd? Bezoek ons op www.miinto.be Mocht u ondersteuning nodig hebben, staan onze medewerkers klaar om u op elk tijdstip van de dag te ondersteunen via de chat.
Contact info
St Jorissteeg 2, 1012 XV, Amsterdam, Netherlands
- info@miinto.be
- miinto.be
3.9
Great
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Another pleasant shopping experience
Love my Tod’s shoes, great price, fast shipping.
16 September 2024
Unprompted review
I had a great experience with Miinto
I had a great experience with Miinto. The product was exactly as described, and the delivery was fast. I highly recommend them!
15 September 2024
Unprompted review
I paid for a cancelled order
I ordered a product, which was advertised with 35% discount on the site. A day later I received an email that they were still looking for a boutique to complete my order but the money was transferred from my account the next day. Two days later I contacted customer service which assured me they were still looking and they would notify me the moment the product was sent. I contacted them again the following day and insisted to talk to a human agent, not just a bot. To my surprise, it turned out that my order had been cancelled two days earlier... When I asked about my money, the agent explained that I had to contact my bank to expedite the transfer and that it was not really withdrawn but "held". I contacted my bank and they answered that the money was really withdrawn and there was nothing they could do about it. I contacted Miinto again, went through the whole process again and to my greatest frustration they explained that they didn't have my money but it was held by a third party...? and they cannot control that. So I am still waiting for my money to be released and I haven't received a single email explaining what has happened and reassuring me that I will get my money back.
I don't think I will use Miinto again. I'd rather buy at the site of the company because they never charge money BEFORE selling you something.
7 September 2024
Unprompted review
they sent me the wrong item
i ordered a k-way jacket and i got send the wrong one, told me they can't deliver the right one instead.
9 September 2024
Unprompted review
Quick shipping and good prices!
20 August 2024
Unprompted review
Reply from Miinto België
Hi T.
We’re so happy to hear you’re satisfied with our service. Thanks for your support!
Jo, Miinto Customer Success Team
My order was not delivered
My order was not delivered . I had a confirmation of the order , i payed it . After one week , no delivery . I did contact Minto by myself . They let met know the product could not be delivered. 😏
28 July 2024
Unprompted review
Reply from Miinto België
Dear Sven,
Thank you for taking the time to share your feedback.
I sincerely apologise that we were unable to fulfil your order. I understand how frustrating this must have been, and this certainly does not reflect the standard of service we aim to provide.
I will pass your feedback along to the team to ensure this is properly addressed.
We hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Clara, Miinto
Wrong product and they charge me shipping for their mistake!
Update: 11 June 2024
Miinto accepted my return of the wrong item but still charged me for the shipping cost of the order, so for Miinto the customer must pay for the shop's mistake! I won't be buying from Miinto again unless this issue is addressed.
Original review: 27 May 2024
They sent me the wrong product and still expect me to forfeit the shipping cost for my order. I was going to return my order because Miinto sent me the wrong product, but in the returns form they deducted the shipping cost I had paid for the order. So they sent me the wrong product and expect me to pay shipping forvtheir mistske. Unacceptable!
27 May 2024
Unprompted review
Great and fast replieing customer…
Great and fast replieing customer service. Really glad with my order.
13 May 2024
Unprompted review
sending items back not that easy
Miinto has a wide selection at good prices, however sending an item back and get a refund can take ages. I am already waiting 2 weeks for any reaction. I don’t get any confirmation that they received the item back. After reaching out to customer service it will take another week for the refund to be issued …
And all I wanted was to send the item ba k to buy the size down. Really dissapointed.
5 April 2024
Unprompted review
Very fast delivery 👍
14 March 2024
Unprompted review
WRONG PRODUCT DELIVERED
11 March 2024
Unprompted review
Reply from Miinto België
Dear Samuel,
Thank you for sharing your experience on Trustpilot.
We are very sorry to hear about your experience. It's definitely disappointing when you receive a product that doesn't match what was advertised on the website.
We can absolutely understand how frustrating and disappointing it is, when your expectations are not met, and we will do our best to improve your experience with Miinto.
We have already contacted you via e-mail to provide you with more information about this matter, and discuss what can be done to provide you with a suitable compensation for the inconvenience.
We hope you will give us a second, and change your opinion about our services.
Best regards,
Robert
Miinto Customer Success
Chatservice TOP
Quick contact with questions, friendly staff via chat service, correct information and immediately to the point. This is a plus especially on Saturdays
10 February 2024
Unprompted review
Ordered several items here
Ordered several items here - never was my piece in stock ore found - even when it was advertised as available on the site. Waist of time.
Now, a month later ... the item ( men shorts by Dries V Noten) are still on sale in my size .... It was a month ago the last in my size and stil is now advertised as the last one.
6 February 2024
Unprompted review
Reply from Miinto België
Dear Badouin,
Thank you for sharing your experience on Trustpilot.
We regret to learn about your unsatisfactory encounter. We fully empathize with the disappointment that arises when expectations are not met, and we're eager to enhance your Miinto experience.
Unfortunately, you have not provided us with sufficient information, preventing us from investigating the situation. To address your concerns effectively, please contact our Customer Success team. Rest assured, they are committed to offering the best possible resolution for your case.
We look forward to hearing from you.
Best regards,
Robert
Miinto Customer Success
Great service
Great selection, very easy check-out, quick delivery from partners. Looking forward to shop again!
29 January 2024
Unprompted review
still not get my order
2 items of my 10order goods is not yet delivered!!!
It takes so so long!!!
27 January 2024
Unprompted review
Reply from Miinto België
Beste Geert,
Hartelijk dank voor de tijd die u heeft genomen om uw ervaring op Trustpilot te delen.
Het spijt ons dat we niet aan uw verwachtingen hebben kunnen voldoen, wat heeft geleid tot een negatieve ervaring voor u.
Indien u verdere hulp of informatie nodig heeft, nodigen wij u van harte uit om contact op te nemen met onze klantenservice.
Met vriendelijke groet,
Miinto Customer Success Team
very good service and website
I received very quickly my order!
Good communication and nice staff
19 January 2024
Unprompted review
Perfect !!!!
16 January 2024
Unprompted review
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