Extremely disappointing experience with…
Extremely disappointing experience with Miinto.
I returned a brand-new Moncler jacket in the exact same condition as delivered, with the security tag intact. Miinto confirmed the return, then suddenly rejected it claiming “signs of use,” which is completely false. I provided clear photo and video evidence, yet they ignored it and closed the case. I have been waiting for weeks with no proper follow-up or solution. Customer service is slow, unhelpful, and keeps repeating automated messages. I cannot recommend Miinto — very poor handling of returns and zero accountability.
Reply from Miinto België
Dear EG,
Thank you for sharing your experience with us. We truly value your patience and the detailed information you provided about your situation.
I am very sorry for the inconvenience and frustration you have experienced during this process. We understand how disappointing it must have been to have your return initially rejected, and we regret any confusion or stress this may have caused.
After reviewing the photographic evidence you provided when the jacket was returned to you, we decided to reevaluate your case to ensure everything was handled fairly and according to our policies. We concluded that the jacket qualified for the return in this condition, so we accepted it and issued a full refund. This was completed in December, and your invoice should reflect this update. If you have have any questions about your refund, please let us know, and we will be happy to help.
We recognize that the initial handling of your return did not meet our usual standards. Your feedback is very important to us, and we have already shared your experience with our partner boutique. We are working closely with them to improve the return process and prevent similar situations in the future.
Thank you again for your understanding and for bringing this to our attention. We hope to have the chance to serve you better in the future and restore your confidence in our services.
Kind regards,
Eliza, Miinto