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Lumineorganics Reviews 

1,757
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 1,716 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional customer service, describing staff as helpful, friendly, and professional. Reviewers often highlight the quick and efficient response times, with many issues being resolved promptly. Many consumers also report positive outcomes from using the products, noting improvements in their health or appearance. However, some customers also noted unexpected subscriptions being set up after a single purchase, leading to unwanted recurring charges. A few other people also felt that orders were significantly delayed or did not arrive at all, with some reporting difficulties receiving tracking information. Additionally, some reviewers expressed uncertainty about the product's effectiveness or noted a lack of visible results.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction, noting that products... See more

Customer service

Clients share positive opinions on customer service, frequently describing it as excellent, friendly, and... See more

Order

Users describe ambiguous interactions with order, with many expressing frustration over unexpected... See more

Response time

Reviewers mention positive feedback about response time, with many customers reporting immediate and quick... See more

Subscription

Customers consistently note ambiguous experiences with subscription. Many reviewers report unknowingly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service first class could not be more helpful, just started using the product early signs are positive. The cost is a little more than I would usually spend, however if the signs keep moving... See more

Rated 4 out of 5 stars

Very happy with the product - NAD Advanced. Goes down well with no nasty experiences....which has made me interested to try some of the other products they offer. Customer Service friendly and not... See more

Rated 4 out of 5 stars

The product did take 2 and a half weeks to arrive to me in the UK but all was good once it came. I did contact customer service and they were very helpful. I'm not sure if I am going to continue the s... See more

Rated 5 out of 5 stars

I mistakenly took out a subscription when I just wanted to try the product first. I ended up with a bit of a stock pile. I contacted Lumineorganics & although I didn’t expect a reply immediately as it... See more

Contact info

3.8

Great

TrustScore 4 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.8

All reviews

(1,757)

1,751 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Do not use this company

Do not use this company. The advised the delivery was on its way. Confirmed delivery, although it wasnt were they said it was. And after 5 emails with a promise of a investigation are ghosting me.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, I have used the products for a couple of months with good results, as I am now in advance with them I have cancelled for a break and I had a prompt reply and immediate cancellation which was so helpful.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Effective but getting expensive.

I have been using this product for the past few months and have found it effective. I would have continued but the price has gone up $15 and along with self paying my Zepbound , I could not afford it.
Cancelling and refunding my order was dead easy. The customer service is very responsive.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

I ordered from this company on June 4

I ordered from this company on June 4. it is now July 22, and I still haven't received my product. I checked over and over and contacted the company who kept telling me it was on its way. I just checked this morning, tracking information says it was delivered July 16. But, it wasn't. I guess I just donated money to a scam company and I am not happy. I would never order anything from this company again.

22 July 2026
Unprompted review
Rated 4 out of 5 stars

Great experience

Great experience. Got in a muddle with order and ended up with double order every month. Admin staff were quick and easy to deal with and sorted out the problem immediately. Great product too.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Product Never Received

I have been waiting 30 days for three bottles of Collagen Complex tablets. Cost with shipping : $80. They tell me they were delivered however won’t indicate if they were sent USPS, Fed Ex, UPS, etc. They can provide no proof of delivery to me. They keep saying someone will get back to me but no one does. I have filed a formal BBB complaint against them. I believe I have probably been scammed by this company. Buyer Beware. I just want my money back.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

I placed an order over a month ago…

I placed an order over a month ago still hasn’t received communication from customer. Service is awful. They keep telling me that they have escalated it and they’re gonna have someone call me!NOT AND I FIND IT REALLY CONFUSING THAT THEY DON’T HAVE A PHONE NUMBER!BEWARE

21 July 2026
Unprompted review

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