Luxe Research Reviews 

I had an issue with my order not being delivered by USPS, but the company handled the situation and issued me a full refund. I appreciate their willingness to resolve the issue and make things right.

No evidence whatsoever of the product being cruelty free or vegan, as stated! Ingredients list is tiny and only printed on the box. It's a total con!

I have ask for return instructions and refund 6 days. No phone to reach them and 9 emails no response except someone will reach out to you in 24 hours. Nope . Scam business I don't recommend ordering from this company.

Waiting th hear back from them, as others have said,I ordered the special offer of one foundation plus two free and a make up brush, only two foundations arrived. I have emailed Luxe sending a copy of my order confirmation with a video of me opening the package, which shows only two foundations and brush delivered.
It seems to be a common practice with this company. I have not revise the products themselves yet, but will do so.

Don’t buy !!!! It’s rubbish firstly I did get the free brush or two free foundations, the primer doesn’t spray properly the foundation gives no coverage, when I complained the wouldn’t honour the 30 day money back guarantee because I’d opened them ??? They offered me 20% off my next order. Absolute scam don’t be sucked in I wasted over £50 on crap 💩 😡

Horrible customer service. Actually it's non existant. They have a 30 day return window and I've been emailing, trying to get a hold of them to make a return for weeks with NO REPLY. Also, the shipment came all smashed up. Shows how much they care about what they are doing. A dispute was filed with my bank.

Gets one star because you have to put at least one to leave a review...this place and their shipper is a big joke!! Seriously they have been unable to deliver because the delivery driver is incompetent apparently and still haven't received a refund it's been months..Seriously people don't waste your time on this place and product

I ordered during a Buy 1 Get 2 Free sale. My order confirmation showed the correct number of 3 tubes of foundation. The shipping confirmation changed to 2 tubes. I did receive it promptly, but only 2 tubes arrived. Because of the cost, I would NEVER have paid this much for only 2 tubes

Also, beware that after ordering or at the end, they try to upsell you to buy Primer, indicating that the foundation essentially will not do what they claim unless you also use their primer.

I will try to get my third tube, but don't anticipate having luck with that or getting a refund from what I am seeing from reviews, but I will edit my review if they correct this!

Very innovative and great customer service. Delivery took a while but it really was worth the wait. There were updates explaining that the foundation was made in batches and the box shows when the batch was produced and there’s a 3 year use by date. Virginia was very helpful with my query. With the special offers available it is very competitive with the top brands. This is as good as the Estée Lauder double wear product I’ve used for many years in my opinion .

If I could give zero stars, I absolutely would. This foundation triggered a reaction on my extremely sensitive, rosacea‑prone skin — and the company’s handling of my return was even more unacceptable than the product itself.

When I first requested a refund, they asked only for a photo of the packaging and the product. I provided exactly what they requested. Their next email thanked me for the photo, then abruptly escalated their demands: now they required a photo of my skin showing the reaction. I made it clear I was not going to reapply a product that had already irritated my skin just to satisfy their policy. Despite that, they continued to insist on photographic proof and offered a measly 20% refund as a “gesture of goodwill” if I refused.

This is not goodwill — it’s dismissive, unreasonable, and frankly insulting.

I wanted to like this foundation, especially after seeing so many positive reviews from mature women. But based on both the reaction it caused and the company’s rigid, insensitive return policy, I cannot recommend this product or this brand. If you have sensitive skin, proceed with extreme caution. And if you do decide to try it, be prepared to document everything — including your face — because they will demand proof before honoring a return.

This company is the absolute worst! First, their products are not all that great. I ordered an intro set and used it for about a month before finding something better and significantly less expensive at my local Walgreens. Second, their customer service is by far the ABSOLUTE WORST!!! I did not want an autoship and had turned that option off. They shipped me more product anyway. As soon as I received the confirmation of "my order," I IMMEDIATELY emailed them (because there is no other way to contact them) and told them I had not, in fact, requested more product and to cancel the order. I received an automated "We received your cancellation, and someone is on it" email. I didn't hear back from them for over a month, and then the product suddenly showed up at my door. When I reached out again to try to return it and get a refund, they asked for photos as proof that the product was unopened. I sent the photos and got a different CS person who said they would process the refund once they received the product. I responded, "Great, send me a label." Their response was that I would need to send photos and that they wouldn't pay for return shipping. Um... you already have photos... and I'm not paying for your screw-up!!! My original order was April 2nd. I FINALLY... after contacting a lawyer and the BBB and COUNTLESS back-and-forth emails with Luxes' so-called "customer service"... FINALLY received a refund... IN AUGUST!!

I was on the phone over 30 minutes before I was able to speak to a human. Until then, I was bounced around to recorded calls, all in Spanish. I was never offered to option to use English. When a human finally came on the line, she was rude and unhelpful.

This should NOT be labeled foundation. It is AWFUL!!!!
This stuff is a joke.

DO NOT BUY THIS IF YOU ARE LOOKING FOR ANY COVERAGE.
Received 2 days ago.
I want a full refund but no one responds to my emails. Can't find a phone #

Absolutely rubbish! I can't believe I've been taken in again with all the hype. Don't waste your money!

I like the lasting quality and smoothness of the foundation. I had ordered the medium in my first bundle. It seemed a bit light so I ordered a medium/dark and the medium in the next order. Since there is a 30 day guarantee I contacted the company to exchange the unopened medium box for a medium dark color. I sent pics of the box as asked. The reply was that they do bot offer refunds or exchanges on bundle products. I was offered a 50% voucher off my next tube. So instead of an exchange I need to spend more money. I think the guarantee should state that. I will just mix the 2 colors I have instead of spending more money as a senior on social security.

I ordered a BOGO and spent around $40. The first bottle I opened, I used twice. Half way through the second time, the bottle is empty. Very disappointing and a waste of money. Other than getting practically nothing, the product actually looked pretty good. I have to be very careful about foundations because I am a 57 yo with lines. Most foundations settle into those lines. This did not. I definitely will not buy it again though. I will find a product that has enough in it to last a few months.

I placed an order on Aug. 6, order #LF775339. On Aug 11 it was alledgedly shipped. I kept checking their tracking link and to this day (9/1/26) the tracking says that order can't be found.
I have contacted the company for a refund, but they're still saying that the order is on its way.
From reading reviews here, I understand that the product comes from China, which is not clear when you place the order, because the company claims to be in the US. Had I known that it was being shipped from China, I would not have ordered in the first place because I have no faith in products coming from China. Definitely not something that I'm supposed to put on my face.

I had a bad experience with my order, I ordered 1 tube get 2 free plus blending brush. This was my first time ordering. When I received my order I only received 1 tube and nothing else. I contacted them and did exactly what they said take a picture and send it to them. I received an apology from them and they said they would send me the blending brush and 1 more tube. I appreciated them doing this but I should have received 2 extra tubes, because that was the promotion I ordered from.

Ordered the foundation due to a friend recommending but it is more like a tinted moisturiser than a foundation, you can't really tell much of a difference. Have emailed a few times but not received any response - there is supposed to be a 30 day money back guarantee, still waiting for a reply.

WARNING: Deceptive bait-and-switch tactics & refusal to honor refunds!
​Do NOT buy from this company. They plaster "100% Full Refund" guarantees all over their marketing to lure you in, but the moment you hold them to it, they reveal their dishonest fine print.
​I ordered through their promotional offer expecting the full money-back guarantee they advertised. When I reached out to get my refund, customer support flat-out refused, claiming they "do not give refunds on bundles." This is a complete trap designed to lock customers in and take their money with zero accountability.
​If a brand has to hide behind bogus exclusions to avoid refunding dissatisfied customers, it's because they know their product doesn't work. Save your money, avoid the headache, and take your business to a legitimate company that actually honors its word. 0/5 stars.