Very thorough well explained and friendly. I was reassured about health of my eyes , although age means I now need glasses ! Testing comprehensive. Ranges ant types of glasses well explained. Time all... See more
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Review summary
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Reviews shaping this summary
I had a good experience at Leightons Opticians and Hearing Care in Hempstead Valley. Leah was fantastic during my eye test, explaining everything clearly and making me feel comfortable throughout.... See more
Company replied
Premises always exceptionally clean. Products displayed in orderly fashion and easy to browse. Staff extremely friendly, attentive & courteous to customers. You are always allowed to take your time if... See more
Company replied
Extremely welcoming and friendly service. Eye exam was thorough and very professional. Thank you Sanjay and Sharona. Impressive use of technology to examine the eyes. All technical inf... See more
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Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
United Kingdom
- 0800 40 20 20
- leightons.co.uk
4.8
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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A super friendly team who are always…
A super friendly team who are always happy to help.
18 July 2026
Unprompted review
Always happy with my experience at…
Always happy with my experience at Leightons from the friendly booking to the eye test and purchasing new glasses
17 July 2026
Unprompted review
A light airy shop
A light airy shop. Staff helpful. Alltogether a pleasant experience. Lots of choice of frames and left alone to choose.
16 July 2026
Unprompted review
Leightons Opticians are superb
Leightons Opticians are superb! Friendly, informative, good customer service. Very knowledgeable.
17 July 2026
Unprompted review
Don’t go here if disabled and on…
Don’t go here if disabled and on benefits . Optician was uncaring and dismissive . Lots of flashing constantly even though she was told I had light sensitive seizures . Annual eye test advised by doctor changed to 2 years saving the nhs . Money in her eyes I supposed . Have to keep my scratched lens but wear my glasses more ( glass that I did pay for I may add not totally free )! So will now have to keep them for a further 2 years unless I pay privately .
20 July 2026
Unprompted review
The Burnham on Sea Leightons team is…
The Burnham on Sea Leightons team is extremely friendly yet professional.
Everything is clean & comfortable.
I always feel welcome and important.
I have to make a special mention of Ray who did my eye examination. I have been wearing glasses for well over 50 years & for the last 20 I have had annual sight tests with very good people.
But Ray absolutely excellent- sadly he is due to leave Leightons & all i can say is someone will have very big boots to fill.
17 July 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience at Leightons! Our team always aims to provide professional and friendly service, alongside efficient appointments. Thanks for taking the time to share your feedback!
Very reliable opticians
Very reliable opticians, really great service and very clear about what you need.
18 July 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you've had such a positive experience with us at Leightons! Making sure our patients feel well taken care of and informed is always our top priority. Thank you for sharing your feedback!
Excellent service
8 July 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had an excellent experience with us! Our team at Leightons always strives to provide top-notch service to our patients. If you ever need anything in the future, just let us know. Thanks for choosing Leightons!
Long standing customer & very happy…
Long standing customer & very happy with the service, the staff, the professionalism.
Would recommend.
17 July 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We’re thrilled to hear you're a long-standing customer and very happy with our service, staff, and professionalism. Thanks a lot for recommending us and for choosing Leightons!
Leighton's have always been very…
Leighton's have always been very helpful to me I have been coming o them for a good many years and always found them very helpful and Friendly for my needs
16 July 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
Thank you for your fantastic feedback! We're so pleased to hear about your positive experiences with us over the years. Our team is dedicated to providing helpful and friendly service. We truly appreciate your loyalty and trust in us. If you ever need anything, just let us know - we're here for you.
I had concerns about my vision
I had concerns about my vision. I was given a thorough examination and explanation as to what the situation was.
15 July 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience at Leightons! It's fantastic that you felt well taken care of during your examination. If you have any further questions or need assistance in the future, feel free to reach out. Take care!
As a regular customer getting my ears…
As a regular customer getting my ears checked and wax removed by Sheena, I'm always impressed by her friendly nature, whilst being professional and carrying out her duty to the highest standards. 5 star rating every time. Highly recommend booking an appointment with Sheena if you have any ear/hearing queries.
16 July 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your positive experiences with Sheena at Leightons! It's wonderful to know that she provided friendly and professional ear care. She and the team will be delighted to hear your feedback. Thanks for recommending her, and we're looking forward to seeing you at your next appointment!
Have always been satisfied with Leighton
Have always been satisfied with Leighton
15 July 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you've always been satisfied with Leightons! Thank you for taking the time to share your positive feedback. If you ever need anything, just let us know.
I cannot fault Leighton of Christchurch
I cannot fault Leighton of Christchurch. I have never been to a more professional competent friendly opticians. I felt comfortable and and confident and reassured for the whole visit and believe no one could have done more.
I give a 6 star recommendation.
16 July 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your fantastic experience at Leightons Christchurch! Our team works hard to provide a professional and friendly service, so we're delighted that you felt comfortable and confident throughout your visit. Thank you for the glowing recommendation - we truly appreciate it!
Surprisingly poor and unprofessional…
Surprisingly poor and unprofessional customer service. Their opticians can't fit contact lenses at all despite charging 50, which is more expensive than the chain stores. They ordered trials for me and both the prescriptions are egregiously wrong. Can't even pick up the phone.
9 July 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We’re sorry to hear that your initial experience with contact lenses was disappointing, and we understand how frustrating this must have been.
Finding the right contact lenses can sometimes require a period of adjustment, as both the fit and prescription may need refining to achieve the best comfort and vision. We’re pleased to hear that in your follow-up appointment the team was able to provide a positive outcome.
Thank you for choosing Leightons, and we look forward to welcoming you back in the future.
The professional manner in which I was…
The professional manner in which I was treated.
13 July 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're delighted to hear about the professional service you received at Leightons! Our team always aims to provide top-notch care to our patients. If you have any further feedback or need assistance, feel free to get in touch. Take care!
With Leightons, I feel confident I am in very good hands
This was my first visit to Leightons, for a long overdue contact lens test, eye test, and to order to new glasses. The visit very much exceeded my expectations and I was particularly impressed by the staff who were friendly, professional, and knowledgeable. I received some really good health advice and I felt I was in very good hands.
7 July 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're absolutely thrilled to hear that your first visit to Leightons exceeded your expectations! Our team works hard to provide a friendly and professional service, and we're delighted that you felt well taken care of during your time with us. It's great to know that you found the health advice helpful as well. Thanks for sharing your positive experience!
Helpful very knowledgeable as should be…
Helpful very knowledgeable as should be
Didn't have to wait long to be called in for my appointment. Happy with service provided
13 July 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're delighted to hear you found our team helpful and knowledgeable during your appointment at Leightons. It's fantastic you didn't have to wait long and we could provide a service you're happy with. If you need anything else, just let us know!
great service for children
11 July 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you had a great experience! Our team at Leightons always strives to provide top-notch care, and it's wonderful to know that we hit the mark for you. Thanks for taking the time to share your feedback!
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