Very thorough well explained and friendly. I was reassured about health of my eyes , although age means I now need glasses ! Testing comprehensive. Ranges ant types of glasses well explained. Time all... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a good experience at Leightons Opticians and Hearing Care in Hempstead Valley. Leah was fantastic during my eye test, explaining everything clearly and making me feel comfortable throughout.... See more
Company replied
Premises always exceptionally clean. Products displayed in orderly fashion and easy to browse. Staff extremely friendly, attentive & courteous to customers. You are always allowed to take your time if... See more
Company replied
Extremely welcoming and friendly service. Eye exam was thorough and very professional. Thank you Sanjay and Sharona. Impressive use of technology to examine the eyes. All technical inf... See more
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Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
United Kingdom
- 0800 40 20 20
- leightons.co.uk
4.8
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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Leightons returning customer
Leightons returning customer.
Reminder for annual eye test arrived fom Leightons. Phoned for appointment for a couple of working days hence as always a good experience and punctual. The examining optician engaged in clear explanations regarding all tests, and gave clear answers to any questions raised.
Tests over, handed over to an assistant to explore fantastic choice of frames in store, from nhs to top designers, to help selection, and take measurements for new glasses. I decided to recycle frame purchased last year with new prescription lenses, so able to decine this service and continue to information of various payment options. Chose and completed, informed my new specs can be collected at sometime to be advised within the next 10 days.
Thankyou Leightons
12 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're delighted to hear about your positive experience at Leightons! It's wonderful to know you found the explanations clear and the staff punctual. We're glad you had a fantastic choice of frames and were able to recycle your frame from last year. We appreciate your kind words and look forward to you collecting your new specs soon!
Helpful customer service
Helpful customer service, quick replacement glasses
11 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience with our team at Leightons, and we're delighted we could help with the quick replacement of your glasses. Thanks for taking the time to share your feedback, it means a lot to us! If you ever need anything else, just let us know.
Unresponsive patient support email address
After a poor experience at Leightons I sent an email outlining the issue to their patient support email address. One week later I've had no acknowledgement or reply.
5 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
Thank you for your feedback. We're very sorry that you didn't receive a response to your emails. We understand how disappointing that must have been, and it's not the standard of service we aim to provide.
We've now responded directly and shared your feedback so your concerns can be reviewed. We sincerely apologise for the oversight.
Totally professional
Excellent, professional no pressure selling, thorough explanation in understandable language. Very helpful and caring team.
11 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your positive experience at Leightons! Our team takes pride in providing professional and caring service without any pressure. We're delighted you found our explanations easy to understand. Thanks for your lovely review!
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience with us! Thanks for choosing Leightons for your healthcare needs. We look forward to serving you again soon.
Excellent
Excellent service throughout and Elenor in particular was really helpful, empathetic and knowledgeable. Thoroughly recommend Leightons hearing care.
11 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your positive experience with Elenor at Leightons Reading! Thank you for recommending us. The team appreciate your kind words and are delighted to have been of help. If you have any further questions or need assistance, feel free to reach out.
Leightons Optician & Hearing Care at…
Leightons Optician & Hearing Care at Leadenhall has been my favourite one for many years now. Absolutely superb service, care and utmost quality at every stage and on every level. Professionalism, integrity and commitment by each member of the team has always been 10/10! I recently had vision test with Jayna Patel on 28th May 2026 and hearing test the following week. Met new member of the team, Ella for the hearing test on the 3rd June 2026 and was so impressed with her interpersonal skills, care and attention to detail. That I call HIGHLY RECOMMENDED, I live in Ealing but a trip to central London to this remarkable, reputable optician is worth every effort. Immensely grateful for the opportunity, service and support I receive there.
28 May 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your fantastic experience at Leightons Optician & Hearing Care in Leadenhall! Jayna and Ella will be delighted to hear your kind words about the care and attention you received during your visits. Thank you for choosing us as your go-to optician despite the distance - we're here to help whenever you need us.
Excellent service
Excellent service, very professional. The lady on the front desk is amazingly efficient and customer friendly.
6 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're delighted to hear about your positive experience at Leightons Andover! It's fantastic that you found our service excellent and professional. Thanks for taking the time to share your feedback!
Lovely optician
Great service for eye examination and glasses selection. Very friendly and helpful staff
13 May 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had a great experience during your eye examination and glasses selection at Leightons Camberley! Our team always aims to be friendly and helpful. Thanks for taking the time to share your feedback.
Excellent service from friendly staff
Excellent service from friendly, helpful and knowledgeable staff. Very pleasant offices.
5 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience at Leightons! Our team prides themselves on being friendly, helpful and knowledgeable, so they'll be delighted to hear your feedback. Thanks for taking the time to share your thoughts.
Sita Shah was very efficient
Sita Shah was very efficient, explained everything to me clearly and very helpful.
4 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
Thank you for the fantastic feedback! We're delighted to hear that Sita was efficient, explained everything clearly, and was very helpful. We appreciate you taking the time to share your positive experience with us. If you have any further questions or need assistance, feel free to get in touch. Have a great day!
Leighton have always given me good…
Leighton have always given me good service. The staff are knowledgeable and helpful.
4 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you've had such a positive experience with us at Leightons Lewes! Our team always aims to provide knowledgeable and helpful service. Thanks for taking the time to share your feedback!
Good experience at Leightons.
Good experience at Leightons.
Polite and professional service given by all staff
3 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had a good experience at Leightons! Our team prides itself on providing polite and professional service, so we're delighted that was your experience. Thanks for your positive feedback!
Reply from Leightons Opticians & Hearing Care
Thank you for your fantastic review! We're happy to hear you had a very good experience at Leightons. If you ever need anything in the future, just give us a shout - we're here to help.
Leightons has always provided a really…
Leightons has always provided a really professional service that I have not experienced anywhere else.
2 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you've had such a positive experience with us at Leightons! Providing professional and exceptional service is what we strive for every day. Thank you for choosing us for your eye and hearing care needs. We look forward to welcoming you back in the future!
I have Leightons hearing aids
I have Leightons hearing aids, the staff have been more than efficient and supportive, they leave nothing to chance. Everything is sorted whenever we need help
2 June 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your positive experience with us at Leightons! Our team works hard to ensure all our patients receive efficient and supportive care. If you ever need further assistance, just reach out - we're here to help.
The eye test procedure very good - dispensing service poor
The eye test procedure went very well with good advice from Claire the optometrist. However the dispensing service was poor. The price of frames was significantly higher than elsewhere. So I have taken my eye test prescription to another opticians and received excellent service.
28 May 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
Dear Richard,
Thank you for your feedback, we are glad to hear that you had a good experience with Claire during your sight test.
We are sorry to hear that you were disappointed with the prices during your frame selection and dispense. We offer a range of frames starting from £99+ to make glasses as accessible as possible.
Unfortunately the specific frames you were looking at are one of our more premium ranges and we are unable to offer a price match service to those seen online.
Reply from Leightons Opticians & Hearing Care
We're delighted to hear you found our team so helpful! If you ever need anything else, just let us know.
Really good experience at Leightons in…
Really good experience at Leightons in Farnham. It felt like I was there to actually have my eyes tested, no to be talked into just buying glasses. Would highly recommend.
2 March 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had a really good experience at Leightons in Farnham! Our team is focused on providing top-notch eye care without any pressure to buy glasses. Thanks for recommending us!
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you had a great experience with us! Thanks for your kind words, they mean a lot to us. If you ever need anything, just let us know.
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