Landlord Certificates Ltd Reviews 

3,620
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 748 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the professionalism, punctuality, and efficiency of the engineers, often highlighting their thoroughness and helpful advice during inspections and services. Many people appreciate the excellent customer service and communication, noting quick responses and a supportive approach from the team. Reviewers consistently find the service reliable and efficient, with certificates often delivered promptly. However, some customers experienced issues with the booking process, including last-minute cancellations, missed appointments, and multiple reschedules. A few other people also felt that the service quality was inconsistent, citing instances where gas was switched off and not fixed, or engineers left without completing the job.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, with many praising engineers for their punctuality,... See more

Booking process

Consumers find the booking process to be ambiguous, with many reviewers reporting it as easy to book and... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting efficient and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just want to thank Darren from Landlord Certificates for doing a first class job with the gas safety inspection and boiler service. The entire process from start to finish was smooth was stress-fr... See more

Rated 5 out of 5 stars

Darren turned up as arranged and on time. Was very quick & efficient with the safety inspection. While servicing the boiler, he recommended a couple of minor works that could help prolong the life of... See more

Rated 5 out of 5 stars

The service was efficient and helpful. Everything you need when getting all in line for a new tenant and making sure your property is all set to be legally tenanted. I will be using this service when... See more

Rated 5 out of 5 stars

The engineer was on time at the property, Inspection report was sent on the email same day. Naeem Awan has been to the property before and had been always on time & inform when he is on the way for... See more


Company details

  1. Property Maintenance
  2. Electrical engineer
  3. Electrical installation service
  4. Gas company
  5. Gas engineer

Written by the company

Landlord Certificates Ltd provides the Buy to Let Landlord access to qualified, competent Gas Safety and Electrical engineers to carry out inspections on their property. We issue a wide range of safety certificates for landlords to meet legal requirements prior to letting. We cover all of London and M25 areas. All our prices are FIXED and include VAT - no hidden costs.

Landlord Certificates

Written by the company

Boiler Service and Gas Certificate (1 or 2 appliances) only £75 inc VAT
Save over 60% Limited Bookings

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

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No recent history of asking for reviews

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Replied to 94% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(3,620)

740 reviews in the last 12 months

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Rated 2 out of 5 stars

The short answer is don't use this…

The short answer is don't use this company. I recently organised a gas certificate with this company and it was reorganised 3 times . When an engineer finally came he completed the gas inspection and the boiler service in about 25 mins. He was unable to alter the pressure on the boiler as the key was missing. All of the previous inspections going back 6 years have been completed without it as most plumbers routinely carry a selection of compatible keys. The engineer said he would go to the shop and get one and would return in approximately 10 mins. He left and didn't return. The company phoned me to tell me that he would not be returning as he was frightened of me!. This I later discovered was a lie. The company said they would send their usual plumber to rectify this who did have the appropriate equipment to adjust the pressure. This appointment was again rearranged by them 3 more times and when the engineer did turn up it was the same guy who came the first time and he didn't have a key!!!! He also confirmed that the company has advised him not to buy the key. Never will I use this company again for any of my properties.

15 July 2026
Unprompted review
Landlord Certificates Ltd logo

Reply from Landlord Certificates Ltd

Hi Kellie,

Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration caused during your recent experience with us.

Regarding the issue with the boiler pressure adjustment, while most of our engineers carry a range of tools, including filling loop keys for various boiler models, we acknowledge that this was not available during your appointment. We agree that having a filling loop key on hand is important for quick resolution of pressure issues, and we recommend clients keep one available with their boiler for future reference.

We did attempt to send another gas engineer back to resolve the matter free of charge. Unfortunately, the engineer we hoped to send was unable to attend due to unforeseen ill health that week.

We understand how delays like this can be disappointing, and we are truly sorry for the inconvenience caused.

Please know that we value your feedback and are committed to improving our service.

If there is anything further we can do to assist or clarify, please don't hesitate to contact us.

Thank you for your understanding.

Rated 5 out of 5 stars

I just want to thank Darren from…

I just want to thank Darren from Landlord Certificates for doing a first class job with the gas safety inspection and boiler service. The entire process from start to finish was smooth was stress-free.
He was punctual, professional and above all, provided me with the peace of mind that my property was fully compliant.
I would be delighted to recommend him to other customer. Five stars.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I recently used Landlords Certificate Ltd for a Landlord Gas Safety Certificate and had a great experience. Although there was initially a miscommunication regarding the appointment time slot, it was picked up quickly, and a new time frame was arranged for later the same day.
The communication and customer service from Jada and Andrew were excellent throughout. They kept me informed, resolved the issue promptly, and made the whole process straightforward.
A special thank you to Jada for taking the time to follow up after the appointment to make sure everything had gone smoothly. That extra level of customer care was really appreciated. I would happily recommend Landlords Certificate Ltd for their professional and responsive service.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for a stress free…

Thank you for a stress free appointment. The engineer turned up on time and carried out successfully the checks. Professional and polite. Recommended this company

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service both from admin staff and from the engineer

Booking and changing an appointment as was needed was very easy to do and the admin staff is very responsive.

The engineer who did my boiler check and Gas Safety Certificate, Gokulan K, is very friendly, accommodating and professional, and a big reason why I decided to book my annual check again with Landlord Certificates

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Darren Coyle

Darren Coyle, the Gas inspector has visited our home for annual gas certification over last few years and we have found him to be very professional and considerate.
He has always kept his timely appointments and we have always received our gas certificates on time.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Darren Coyle Recommendation

My property has been serviced by Darren Coyle for a couple of years. He is always professional , on time and does a thorough job. Would highly recommend him.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Boiler service and certification

Sufian was courteous, genuine, honest and focused on getting the job done. No fuss and and hassle. The job was reasonably priced. The company seem to offer the client a genuine value for money service which is rare to find these days.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Great, efficient service

Great, easy to use booking and have used this company for a number of years for my rental properties for gas inspections and servicing. Sufian has carried out the inspection of my property for the past 2 years, easy to deal with, good communication and efficient service. Would highly recommend

26 June 2026
Unprompted review

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