Banner for MultiCerts

MultiCerts Reviews 

759
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 309 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that booking appointments online is remarkably straightforward, quick, and completely hassle-free for everyone involved. Customers truly appreciate the friendly staff and highly efficient service provided during every visit, noting that certificates always arrive very promptly. Clients state that everything is handled with great professionalism from start to finish. Some reviewers were not happy with scheduling friction, pointing out missed appointments, communication lapses, and instances where technicians had to return for extra visits. A few consumers also felt quite frustrated when unexpected complications arose regarding specific inspection requirements, thoroughness, or equipment availability during the job.

What people talk about most

Service

Clients share positive opinions on service, highlighting that booking is simple and prices are reasonable.... See more

Staff

People report positive experiences with staff, describing engineers and office employees as polite, helpful,... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting how simple, quick, and efficient the... See more

Price

Users describe positive interactions with price, highlighting transparent pricing and fantastic, competitive... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as friendly, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience. I had to arrange a gas certificate and boiler check last minute (the day before the appointment) and they arrived within the slotted window, let me know 45 minutes before hand th... See more

Company replied

Rated 5 out of 5 stars

We use MultiCerts for all our properties and are always happy with their support and service. Recently we had an emergency and needed remediation work completed the next day and MultiCerts assisted us... See more

Company replied

Rated 5 out of 5 stars

I booked MultiCerts based on other reviews here which said they were efficient and they were exactly right. We booked a gas engineer the night before, he was at the property by 9.30am the next day and... See more

Company replied

Rated 5 out of 5 stars

Amazing service - needed a gas safety certificate quickly and they were able to arrange an appointment the very next day. Engineer turned up on time and was professional and quick. Easy to speak... See more

Company replied


Company details

  1. #4 of 26 best companies in Property Maintenance
  2. #19 of 38 best companies in Electrician
  3. #40 of 59 best companies in Gas engineer
  4. #33 of 44 best companies in Gas installation service
  5. #44 of 73 best companies in Central Heating Service
  6. #11 of 50 best companies in Property management company

Written by the company

Property Safety Certificates for Landlords, Homeowners & Buyers. MultiCerts is the easy, hassle-free way to keep your property safe and comply with legal obligations. Book and manage gas, electrical and energy certificates through our online platform and trust our in-house engineers to provide an affordable, reliable service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

759 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(759)

284 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect Service

Easy to Book. Quick to attend. Punctual arrival. Polite Engineer. Fast turnaround. Thank You

3 September 2026
MultiCerts logo

Reply from MultiCerts

Thank you for the great review! We’re really pleased to hear you found the booking process easy and that everything was punctual, polite and efficient. This is exactly what we aim to achieve.

Team MultiCerts

Rated 5 out of 5 stars

The Multicerts Team is AMAZING

The Multicerts Team is quite simply AMAZING! From the moment I first picked the phone up to Stacey I knew I was in very competent and friendly hands. The inspection of my flat revealed a number of issues. All the electricians who came were knowledgeable, hardworking and helpful. Mal, Klinsman ( who worked solidly until 10pm fitting a new fusebox), Babek and Loren were all incredible. And a special mention for John who is just so understanding and efficient- even answering my email at 9pm on a Bank Holiday Sunday. AND, as well as wonderful customer service, Multicerts is very good value! I couldn't recommend them more highly.

25 August 2026
Unprompted review
MultiCerts logo

Reply from MultiCerts

Thank you so much for such an incredible review! It genuinely means a lot to the whole team!

We always try to make the whole process as straightforward and stress free as possible, especially when unexpected issues come up during an inspection.

I’ll make sure your comments are passed on to everyone involved, they’ll be really pleased to hear them.

Thank you again for trusting MultiCerts and for such a fantastic recommendation!

Team MultiCerts

Rated 5 out of 5 stars

Convenience

Nice to have gas, electricity safety checks carried out by one Company.

28 August 2026
MultiCerts logo

Reply from MultiCerts

Thank you for the great review! We’re glad we could make things easier by taking care of both your checks in one visit.

Team MultiCerts

Rated 5 out of 5 stars

Great service

Great service

27 August 2026
MultiCerts logo

Reply from MultiCerts

Glad you're happy with the service from us.

Team MultiCerts

Rated 5 out of 5 stars

Great price great service highly recommend

Great price, good electricians highly recommend fast and responsive

17 August 2026
MultiCerts logo

Reply from MultiCerts

Thank you so much for the fantastic review! We really appreciate your recommendation and are delighted to hear you had a great experience with us.

Team Multicerts

Rated 5 out of 5 stars

Excellent

Excellent, quick, serious and polite.

22 August 2026
MultiCerts logo

Reply from MultiCerts

Thanks for taking the time to leave such a brilliant review!

Team MultiCerts

Rated 5 out of 5 stars

Excellent service

Excellent service.Arrived on time.Did the job efficiently. Certificate received quickly. Will definitely use again

21 August 2026
MultiCerts logo

Reply from MultiCerts

Thank you for the great review! We’re really pleased to hear you were happy with the service from us.

Team MultiCerts

Rated 3 out of 5 stars

I was happy with the quickness of the…

I was happy with the quickness of the appointment but was not happy with having to pay for someone to come back another day for a small job which could have been avoided.

12 August 2026
MultiCerts logo

Reply from MultiCerts

Thank you for your feedback. We’re pleased we were able to arrange your appointment quickly, although we’re sorry to hear you were disappointed that a return visit was required.

Unfortunately, during an inspection our engineer has to first identify and assess any issues before remedial work can be carried out. In some cases, even where the repair itself may appear relatively small, the correct parts, additional time or a separate appointment may be required to complete the work safely and properly.

We do appreciate your comments and will always look at ways we can make the process as convenient as possible for our customers.

Team MultiCerts

Rated 5 out of 5 stars

Great friendly professional customer…

Great friendly professional customer experience. Kept me updated at every stage.

20 August 2026
MultiCerts logo

Reply from MultiCerts

Thank you for the lovely feedback! We’re really pleased to hear you had a friendly experience with us

Team MultiCerts

Rated 5 out of 5 stars

Love dealing with Multicerts for our…

Love dealing with Multicerts for our landlord certificates and boiler inspections, they make everything so easy from booking through to invoicing and providing reports. Highly recommend!

20 August 2026
MultiCerts logo

Reply from MultiCerts

Thank you so much for the fantastic review! We really appreciate your continued trust in us.

Team MultiCerts

Rated 5 out of 5 stars

Absolutly amazing

Absolutly amazing, can't recommend this company more highly. Very professional and got my work done so quickly

19 August 2026
MultiCerts logo

Reply from MultiCerts

Many thanks for the great review!

Team MultiCerts

Rated 5 out of 5 stars

Excellent experience

Excellent experience. I had to arrange a gas certificate and boiler check last minute (the day before the appointment) and they arrived within the slotted window, let me know 45 minutes before hand they were on their way and the engineer was just lovely. They were in and out and the invoice was sent shortly after. A very easy, stress free experience.

18 August 2026
MultiCerts logo

Reply from MultiCerts

Thank you so much for the lovely review!

Team MultiCerts

Rated 5 out of 5 stars

Engineer arrived on time and gave…

Engineer arrived on time and gave advance warning of ETA. Services carried out quickly with minimum fuss. Website very easy to use.

10 August 2026
MultiCerts logo

Reply from MultiCerts

Thank you for the review! We’re really pleased to hear everything went smoothly for you. It’s also great to know you found our website easy to use.

Team MultiCerts

Rated 5 out of 5 stars

Easy and reliable

The service was easy to book, transparent pricing. The tradesmen turned up when they expected. Certificates shared promptly and communication for queries and follow up bookings was clear and timely. Would recommend. Thanks John and Stacey.

14 August 2026
MultiCerts logo

Reply from MultiCerts

Thank you so much for such a lovely review. We really appreciate it!

Really glad you had a great experience with us.

Team MultiCerts

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look