Hill Reviews 

4,137
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 909 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and attention to detail, making interactions pleasant and productive. Many people highlight the excellent quality of work, noting that tasks are completed to a high standard with meticulous care. The company's service and customer support are frequently commended for being responsive, proactive, and efficient, with issues often resolved punctually. However, some customers also noted dissatisfaction with customer service and accountability, experiencing issues such as unfulfilled promises and a lack of clear communication or timely responses to concerns.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, with many expressing happiness and satisfaction with the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the high... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the promptness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There has been a hot water problem for several days, as in no hot water since Sunday, finally resolved today I have been in regular contact with India from the customer service team and I have... See more

Rated 5 out of 5 stars

Andy came in and sorted out our MVHR encasement so beautifully! And he left it in a way better state than it had ever been, tidying up old wires and flaws and sorting out the paint job (above and beyo... See more

Rated 5 out of 5 stars

My experience with Mollie from customer service and Simon who visited to do some repairs is nothing but pleasant. Mollie always respond with no delays and Simon makes sure he does the job to the best... See more

Rated 5 out of 5 stars

Operative Faik fulfilled his promise by ordering the draft proof of my door. When the material was delivered yesterday he personally came to my house to fix it. I am very happy with his workmanship. H... See more


Company details

  1. Home Builder
  2. Construction company
  3. Housing Development
  4. Property Developer

About Hill

Written by the company

About Us
New Homes
Buying Guide
Contact Us

Hill is an award-winning 5 star housebuilder aiming to be the leading, most trusted provider of distinctive, quality homes in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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4.9

All reviews

(4,137)

900 reviews in the last 12 months

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Rated 5 out of 5 stars

Above and beyond!

Paul C has been to our flat at St James Quay Norwich this morning, he made a fantastic job of our water leak damaged skirting board! He also gave me advice as to where to go to replace some things that need fixing! Above and beyond! He was very friendly and made the whole experience easy! Molly

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Paul C from start to finish was exceptional

Paul C from start to finish was exceptional. His professionalism and attention to detail way exceeded my expectations and the quality of the work he undertook was fantastic. Paul took the time to consider each job, talk me through what he would do and what would be required to fix each issue and planned out his day around what items would need time for drying etc so he was always able to work on something. I worked from home that day and he was super considerate of that while touching base with me when he needed to to discuss various items. He walked me through each job he had completed allowing me to review and assess the work. Paul’s attention to detail shone throughout the day as he noticed aspects I had not yet noticed (due to only being in the home a short while) minimising the need to return later down the line. A Huge thank you to Paul, I couldn’t recommend and thank him enough.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Petter miller is a really great person…

Petter miller is a really great person always smiling and friendly and sorts his appointments right away when he knows he needs to get back and tells the Customer straightaway when the next appointment will be so we can book it in together. He’s very friendly on his job and very efficient and gives me the Break Down on when he expected to come back and what his next step is with the job thank you so much I hope to see you soon.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Emma Ayers excellent customer care

In February I had a flood in my roof which damaged my entire bedroom. After calling hill group I hit the jackpot and my call was answered by Emma Ayers. After months of her persistence and excellent communication going back and forth with hill and my housing association all work has now been completed decorating and refurbishment all I believe is down to Emma’s compassion and understanding about the stress of the situation.
She has not only carried out her job to the max she has also had to listen to me cry and complain over the last 5 months which must have taken a toll on her.
I would like to thank her for going above and beyond her role in customer care she is a credit to your company.

Donna Burton

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Richard Ryan excellent service

Today I had a decorator in my property I would just like to thank him massively for not only his excellent work but also his consideration for making sure I was happy with his completed work. Friendly and went above and beyond what was expected of him.

His name is Richard Ryan of Hill Group.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Michael Chapman

I highly recommend Michael Chapman. He is extremely professional, hardworking, and responsible. He did an excellent job painting our ceiling with great attention to detail and high-quality workmanship. After completing the work, he cleaned everything thoroughly, leaving the area spotless. We are very happy with his work.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant Viewing Experience

I am rating my viewing and sales experience with Hill in Lampton, Hounslow. We met with Mr. Hoss Eddin, and Hoss was very kind, calm, and approachable. He made us feel welcome, and he answered all of our questions. The property and the units that we viewed seemed well built and sturdy. The viewings and conversation were comfortable and low-pressure. We look forward to exploring our options further, and we hope to continue working with Hoss through this process.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good customer service

The company is very sensitive of the needs of their residents. We went there on a Sunday to ask for a little something ( a useful keychain) and the person who was there, Hoss, readily and happily gave not just 1 but 2 of those. These little things are appreciated. We are happy living in the place knowing that there are people we can call on if we need anything.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Great work!

Paul C arrived promptly and was very friendly and helpful with the work that he needed to carry out, despite not being the job description that he was sent for. The work was done to a high standard!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

​"Hoss is a truly exceptional…



​"Hoss is a truly exceptional Consultant and Advisor who prioritizes his clients' needs above everything else. He has an incredible talent for finding beautiful, high-quality homes that perfectly match your vision. Beyond his deep knowledge of the property market, what truly sets him apart is his genuine humility and honest approach. Working with him means having a trustworthy partner who guides you with patience and sincerity every step of the way."

10 July 2026
Unprompted review

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