There has been a hot water problem for several days, as in no hot water since Sunday, finally resolved today I have been in regular contact with India from the customer service team and I have... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Hill
Written by the company
Hill is an award-winning 5 star housebuilder aiming to be the leading, most trusted provider of distinctive, quality homes in the UK.
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Above and beyond!
Paul C has been to our flat at St James Quay Norwich this morning, he made a fantastic job of our water leak damaged skirting board! He also gave me advice as to where to go to replace some things that need fixing! Above and beyond! He was very friendly and made the whole experience easy! Molly
Good quality and friendly service from…
Good quality and friendly service from Michael Chapman and Bradley Sullivan
Great customer service
Great customer service. We had been having an issue with our bathtub and Richard, the plumber, fixed it very quickly. Thank you very much!
Paul C from start to finish was exceptional
Paul C from start to finish was exceptional. His professionalism and attention to detail way exceeded my expectations and the quality of the work he undertook was fantastic. Paul took the time to consider each job, talk me through what he would do and what would be required to fix each issue and planned out his day around what items would need time for drying etc so he was always able to work on something. I worked from home that day and he was super considerate of that while touching base with me when he needed to to discuss various items. He walked me through each job he had completed allowing me to review and assess the work. Paul’s attention to detail shone throughout the day as he noticed aspects I had not yet noticed (due to only being in the home a short while) minimising the need to return later down the line. A Huge thank you to Paul, I couldn’t recommend and thank him enough.
Alan deadman is really nice to fixed my…
Alan deadman is really nice to fixed my window.
Petter miller is a really great person…
Petter miller is a really great person always smiling and friendly and sorts his appointments right away when he knows he needs to get back and tells the Customer straightaway when the next appointment will be so we can book it in together. He’s very friendly on his job and very efficient and gives me the Break Down on when he expected to come back and what his next step is with the job thank you so much I hope to see you soon.
Andy Phil was amazing today
Andy Phil was amazing today!
Everything was perfect, very friendly, quick and efficient! Thanks a lot!
He is very kind and welcoming and have good attitude.
His good attitude and being friendly
Emma Ayers excellent customer care
In February I had a flood in my roof which damaged my entire bedroom. After calling hill group I hit the jackpot and my call was answered by Emma Ayers. After months of her persistence and excellent communication going back and forth with hill and my housing association all work has now been completed decorating and refurbishment all I believe is down to Emma’s compassion and understanding about the stress of the situation.
She has not only carried out her job to the max she has also had to listen to me cry and complain over the last 5 months which must have taken a toll on her.
I would like to thank her for going above and beyond her role in customer care she is a credit to your company.
Donna Burton
Richard Ryan excellent service
Today I had a decorator in my property I would just like to thank him massively for not only his excellent work but also his consideration for making sure I was happy with his completed work. Friendly and went above and beyond what was expected of him.
His name is Richard Ryan of Hill Group.
I highly recommend Michael Chapman
I highly recommend Michael Chapman. He is extremely professional, hardworking, and responsible. He did an excellent job painting our ceiling with great attention to detail and high-quality workmanship. After completing the work, he cleaned everything thoroughly, leaving the area spotless. We are very happy with his work.
Micheal Perry came to fix my shower and…
Micheal Perry came to fix my shower and clean my carpet very friendly and fast amazing thank you to the lovely Angela organising it
Mr Richard done a very good job on my…
Mr Richard done a very good job on my door.
Pleasant Viewing Experience
I am rating my viewing and sales experience with Hill in Lampton, Hounslow. We met with Mr. Hoss Eddin, and Hoss was very kind, calm, and approachable. He made us feel welcome, and he answered all of our questions. The property and the units that we viewed seemed well built and sturdy. The viewings and conversation were comfortable and low-pressure. We look forward to exploring our options further, and we hope to continue working with Hoss through this process.
Peter Miller did an excellent job
Peter Miller did an excellent job. Very professional. Very pleased with the job he has done. Thank you.
Very good customer service
The company is very sensitive of the needs of their residents. We went there on a Sunday to ask for a little something ( a useful keychain) and the person who was there, Hoss, readily and happily gave not just 1 but 2 of those. These little things are appreciated. We are happy living in the place knowing that there are people we can call on if we need anything.
Great work!
Paul C arrived promptly and was very friendly and helpful with the work that he needed to carry out, despite not being the job description that he was sent for. The work was done to a high standard!
"Hoss is a truly exceptional…
"Hoss is a truly exceptional Consultant and Advisor who prioritizes his clients' needs above everything else. He has an incredible talent for finding beautiful, high-quality homes that perfectly match your vision. Beyond his deep knowledge of the property market, what truly sets him apart is his genuine humility and honest approach. Working with him means having a trustworthy partner who guides you with patience and sincerity every step of the way."
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.