Landlord Certificates Ltd Reviews 

3,620
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 748 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the professionalism, punctuality, and efficiency of the engineers, often highlighting their thoroughness and helpful advice during inspections and services. Many people appreciate the excellent customer service and communication, noting quick responses and a supportive approach from the team. Reviewers consistently find the service reliable and efficient, with certificates often delivered promptly. However, some customers experienced issues with the booking process, including last-minute cancellations, missed appointments, and multiple reschedules. A few other people also felt that the service quality was inconsistent, citing instances where gas was switched off and not fixed, or engineers left without completing the job.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, with many praising engineers for their punctuality,... See more

Booking process

Consumers find the booking process to be ambiguous, with many reviewers reporting it as easy to book and... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting efficient and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just want to thank Darren from Landlord Certificates for doing a first class job with the gas safety inspection and boiler service. The entire process from start to finish was smooth was stress-fr... See more

Rated 5 out of 5 stars

Darren turned up as arranged and on time. Was very quick & efficient with the safety inspection. While servicing the boiler, he recommended a couple of minor works that could help prolong the life of... See more

Rated 5 out of 5 stars

The service was efficient and helpful. Everything you need when getting all in line for a new tenant and making sure your property is all set to be legally tenanted. I will be using this service when... See more

Rated 5 out of 5 stars

The engineer was on time at the property, Inspection report was sent on the email same day. Naeem Awan has been to the property before and had been always on time & inform when he is on the way for... See more


Company details

  1. Property Maintenance
  2. Electrical engineer
  3. Electrical installation service
  4. Gas company
  5. Gas engineer

Written by the company

Landlord Certificates Ltd provides the Buy to Let Landlord access to qualified, competent Gas Safety and Electrical engineers to carry out inspections on their property. We issue a wide range of safety certificates for landlords to meet legal requirements prior to letting. We cover all of London and M25 areas. All our prices are FIXED and include VAT - no hidden costs.

Landlord Certificates

Written by the company

Boiler Service and Gas Certificate (1 or 2 appliances) only £75 inc VAT
Save over 60% Limited Bookings

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(3,620)

740 reviews in the last 12 months

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Rated 5 out of 5 stars

I have known Darren for a while now as…

I have known Darren for a while now as he carries out gas safety certification and PAT testing at my properties. He always keeps me informed and goes above and beyond in his work. I always seek him out to carry out testing at my properties as I know the job will get done properly. I highly recommend him.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Arshad has being doing gas safety…

Arshad has being doing gas safety certificates for 3 of my properties for the past 3 years. He points out any issue and is constantly professional. I advise his skills to all. Marco

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Landlord Certificates Ltd

Darren conducts the GSCs at my Medway property, with efficiency, every year. It’s easy to book online with Landlord Certificates Ltd, paperwork is always completed in a timely manner and you get the certs uploaded to an easy-to-use portal. It’s one headache of being a landlord that’s eased greatly thanks to Landlords Certificates Ltd. Keep up the great work. Highly recommend to others.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Sufian Ahmed!


Sufian recently completed a gas inspection for my property at Gazelle House, and I couldn't be happier with the service. He was punctual, thoroughly professional, and made the whole process quick and hassle-free. It's clear he takes great pride in his work. Highly recommended—thanks again, Sufian!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Overall Service

Arshad arrived early (having let me know well in advance) was very polite and courteous (took his shoes off without being asked) and clearly explained everything he needed to do. Got job done quickly and efficiently - will definitely be calling him again in future

16 July 2026
Unprompted review
Rated 3 out of 5 stars

Good engineers, bad admin staff member

I have never had an issue with the inspections and the technicians are always professional. The admin staff however are another story. There is one girl who speaks so quietly that you cannot catch her name (probably intentionally) and is utterly unwilling to do anything to help at all. I have had an issue getting my gas safe certificate signed off and while Joselle was very helpful, this other girl will not lift a finger to try to resolve anything. I am beyond frustrated and concerned as there is a deadline to getting this sorted which she was utterly ambivalent about. Probably the worst 'customer service' person I have ever spoken to.

16 July 2026
Unprompted review
Landlord Certificates Ltd logo

Reply from Landlord Certificates Ltd

Thank you for your feedback. We sincerely apologise for the experience you had with our admin team, which does not reflect the high standards of customer service we strive to provide.

After reviewing our phone logs, we have identified the staff member involved and acknowledge that her communication with you was not acceptable. We understand how frustrating this must have been, especially given the urgency of your situation, and we are truly sorry for any inconvenience caused.

Please be assured that we take this matter seriously. We will be assessing her training needs in areas such as empathy and customer service skills and will be implementing a monitoring plan to ensure a consistent, positive experience for all our clients.

Thank you for your longstanding loyalty and for bringing this to our attention. If there is anything further we can do to assist, please do not hesitate to contact us.

Kind Regards, Andrew

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