Landlord Safety Certificate Reviews 

696
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, who often go the extra mile to ensure satisfaction. Many people highlight the excellent customer service and quick response times, making interactions smooth and efficient. Reviewers find the booking process straightforward and easy, with the company often liaising directly with tenants for convenience. However, some customers also noted instances where engineers did not show up for scheduled appointments or were delayed. A few other people also felt that there were delays in receiving final certificates and experienced inconsistent communication regarding issues.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the quick and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, responsiveness,... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as easy, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good service for me. Everything discussed was done and i was very satisfied. Ibrahim gave alot of promises i didnt think he could or would deliver but he did well done that man. Highly recommended an... See more

Company replied

Rated 5 out of 5 stars

I've been using this firm for many years they always make the booking simple and from a landlords perspective they will contact the tenants and arrange a convenient time to attend.A phone call is mad... See more

Company replied

Rated 5 out of 5 stars

I've called one LSC twice now, five years apart. The most recent time Aoun was highly responsive by WhatsApp and email, he was clear about costs, scheduled someone to come quickly, that person came ri... See more

Company replied

Rated 5 out of 5 stars

Professional service. Always go the extra mile to explain and sort any issues. We've used this company for a few years now and always had good service - am writing though because this time it was exc... See more

Company replied


Company details

  1. Property Maintenance
  2. Electrician
  3. Fire protection service
  4. Gas installation service
  5. Heating service

Written by the company

Landlord Safety Certificate issues all kinds of safety certificates to owners of rented properties in London and surrounding areas. As a landlord, you are required by law to ensure that your property’s gas and electrical equipment is safe to use. You are also obliged to ensure that your property is free of fire hazards and that measures are in place to protect your tenants in the event that a fire does break out. We at Landlord Safety Certificate are qualified to carry out a range of safety checks and issue safety certificates. We are able to check fire alarm systems, carbon monoxide alarms, gas equipment, electrical equipment, and emergency lighting.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

696 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(696)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. They were professional, reliable and easy to deal with, arranging everything quickly and keeping me informed throughout. The whole process was straightforward and hassle-free, and the price was reasonable too. I would happily use Landlord Safety Certificate again and recommend them to other landlords. Five-star service.

22 July 2026
Unprompted review
Rated 4 out of 5 stars

Great communication and quick service

Great communication and quick service. No hassle , clear and simple process and maximum value.

17 July 2026
Unprompted review
Landlord Safety Certificate logo

Reply from Landlord Safety Certificate

Thank you, Disha, for your review and positive feedback. We’re pleased to hear that you found our communication clear, the service quick, and the process simple and hassle-free.

At Landlord Safety Certificate, our team always aims to provide professional, efficient and good-value support for landlords, tenants and property managers. We also help with a range of other landlord certification and property compliance services.

Thank you for choosing Landlord Safety Certificate - we really appreciate your feedback.

Rated 5 out of 5 stars

Great service overall

Great service overall! The team always arrives punctually, and the finished work maintains outstanding quality. I’m fully satisfied with the whole experience and would happily recommend them.

20 July 2026
Unprompted review
Landlord Safety Certificate logo

Reply from Landlord Safety Certificate

Thank you, Wang Yan, for your 5-star review and kind recommendation. We’re really pleased to hear that you were fully satisfied with the service, punctuality and quality of work.

At Landlord Safety Certificate, our team always aims to provide professional, reliable and efficient property safety services from booking through to completion. We also support landlords and property managers with a range of other landlord certification and property compliance services.

Thank you for choosing Landlord Safety Certificate - we truly appreciate your feedback.

Rated 4 out of 5 stars

Friendly engagement and fast service

Friendly engagement and fast service. Liked the way they have engaged, answering every question I had , I got appointment booked in a couple of days after the call and appointment itself was stress free, professional and swift.

13 July 2026
Unprompted review
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Reply from Landlord Safety Certificate

Thank you, V N, for your review and positive feedback. We’re pleased to hear that you found our team friendly, responsive and helpful in answering your questions.

At Landlord Safety Certificate, we always aim to provide fast appointments, clear communication and a smooth, stress-free service from booking through to completion. We also support landlords and property managers with a range of other landlord certification and property compliance services.

Thank you for choosing Landlord Safety Certificate - we really appreciate your feedback.

Rated 4 out of 5 stars

Great package bundle: EPC, EICR + Gas

We booked a packaged service for EPC rating, EICR and Gas certificates.

Their online booking system was already clear, but I decided to phone and talk with their customer service, who were kind and accommodating. They confirmed availability, and then sent me a confirmation email to pay.

I received a morning time window (8 to 1, if I recall correctly), and the engineer who did the EICR and Gas certificates sent a message about 30 minutes before he arrived. He worked quickly and professionally, and I got the results a few days after.

I was already explained that the EPC rating would be performed by a different engineer: since the original engineer couldn't make it in the booked time, I contacted the office who tried to allocate a separate one. I then communicated with that 2nd engineer directly, and while the appointment ended up being moved, she came a few days later, and went through all checks quickly and professionally too.

That was a little inconvenience, but overall the experience has certainly been very positive. I will repeat when I need to carry out new checks. Thanks!

2 July 2026
Unprompted review
Landlord Safety Certificate logo

Reply from Landlord Safety Certificate

Thank you, Simon, for your review and detailed feedback. We’re pleased to hear that your EPC, EICR and Gas Safety Certificate bundle was arranged clearly and that our customer service team was helpful and accommodating.

At Landlord Safety Certificate, we always aim to provide clear booking, professional engineers and reliable communication from appointment confirmation through to certificate delivery. We’re glad the EICR and Gas visit was handled efficiently and that both engineers completed the checks professionally.

We also appreciate your understanding regarding the EPC appointment being moved. We’re sorry for the inconvenience caused and will continue working to improve coordination where multiple engineers are required for bundled services.

We also support landlords and property managers with a range of other landlord certification and property compliance services.

Thank you for choosing Landlord Safety Certificate - we truly appreciate your feedback and look forward to helping you again when your next checks are due.

Rated 5 out of 5 stars

Polite, professional and timely

From the initial contact for booking to completion the experience has been a positive one. The support staff - Mr Ibrahim and the visiting engineer Mr Gurjeet were friendly, polite and professional. The booking process was easy with a simple phone call. The property check was thorough and the certificate provided in a timely manner. I used the same company engineer in 2014 and am sure will use them again in the future.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent 5 star Service

Ibrahim was extremely helpful in organising everything at very short notice. He liaised with my tenant, who is very difficult to deal with, and ensured the inspection went as smoothly as possible.
Umar, who carried out the inspection, was also very cooperative and kept me updated throughout the process. Without their help and professionalism, this inspection would not have been possible.
Thank you both for your excellent support & service. I would highly recommend you

4 July 2026
Unprompted review
Landlord Safety Certificate logo

Reply from Landlord Safety Certificate

Thank you, Arsh, for your 5-star review and kind recommendation. We’re really pleased to hear that Ibrahim was able to organise everything at very short notice and liaise with your tenant to make the inspection process as smooth as possible.

We’re also glad Umar carried out the inspection professionally, kept you updated throughout and provided cooperative support on site.

At Landlord Safety Certificate, our team always aims to provide a responsive, reliable and stress-free service for landlords and property managers, especially when access or timing is challenging.

Thank you for choosing Landlord Safety Certificate - we truly appreciate your feedback and support.

Rated 5 out of 5 stars

PAT test

I used the company for a PAT test. The service was easy to arrange and the engineer was on time and friendly. About to book an EICR with them too. Thank you!

24 April 2026
Unprompted review
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Reply from Landlord Safety Certificate

Thank you, Desiré, for your 5-star review. We’re pleased to hear that your PAT test was easy to arrange and that our engineer arrived on time and provided a friendly service.

At Landlord Safety Certificate, we always aim to provide a smooth, professional and reliable service for PAT testing, EICR inspections and landlord safety certificates.

Thank you for choosing Landlord Safety Certificate - we really appreciate your feedback and look forward to helping you with your EICR booking.

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Professional, responsive. Would use again.

10 June 2026
Unprompted review
Landlord Safety Certificate logo

Reply from Landlord Safety Certificate

Thank you, Peyman, for your 5-star review and kind recommendation. We’re really pleased to hear that you found our team professional, responsive and reliable.

At Landlord Safety Certificate, we always aim to provide a smooth, efficient and helpful service for landlord safety certificates and property compliance checks.

Thank you for choosing Landlord Safety Certificate - we truly appreciate your feedback and would be happy to help again in the future.

Rated 5 out of 5 stars

Great company to work with

Great company to work with. Very professional and friendly staff.

Thank you again and will use you in the future as well.

30 June 2026
Unprompted review
Landlord Safety Certificate logo

Reply from Landlord Safety Certificate

Thank you, Yi Guo, for your 5-star review. We’re really pleased to hear that you found our team professional, friendly and easy to work with.

At Landlord Safety Certificate, we always aim to provide a reliable, efficient and helpful service for landlord safety certificates and property compliance checks.

Thank you for choosing Landlord Safety Certificate - we truly appreciate your feedback and look forward to supporting you again in the future.

Rated 5 out of 5 stars

Very good communication

Very good communication and prompt service. Reliable and I will be using them again.

24 June 2026
Unprompted review
Landlord Safety Certificate logo

Reply from Landlord Safety Certificate

Thank you, Melissa, for your 5-star review. We’re really pleased to hear that you found our communication very good, our service prompt and our team reliable.

At Landlord Safety Certificate, we always aim to provide a professional, efficient and hassle-free service for landlord safety certificates and property compliance checks.

Thank you for choosing Landlord Safety Certificate - we truly appreciate your feedback and look forward to helping you again in the future.

Rated 5 out of 5 stars

Great professional service every time.

I have used Landlord Safety Certificates on many occasions. The experience is always positive and they have never let me down. They are punctual, polite and professional every time. Ibrahim at customer service is very responsive and deserves a special mention. I will be using them again in the future.

25 June 2026
Unprompted review
Landlord Safety Certificate logo

Reply from Landlord Safety Certificate

Thank you, Husam, for your 5-star review and continued trust in Landlord Safety Certificate. We’re really pleased to hear that you have used our services on many occasions and that your experience has always been positive.

We’re glad our team has been punctual, polite and professional every time, and we truly appreciate your kind mention of Ibrahim for his responsive customer service.

Thank you for choosing Landlord Safety Certificate - we truly appreciate your feedback and look forward to supporting you again in the future.

Rated 5 out of 5 stars

Great and professional services

Great and professional services, I been using them last couple of years no complaints. Highly recommended.

16 June 2026
Unprompted review
Landlord Safety Certificate logo

Reply from Landlord Safety Certificate

Thank you, A Ali, for your 5-star review and kind recommendation. We’re really pleased to hear that you have been using Landlord Safety Certificate for the last couple of years and have consistently had a positive experience.

At Landlord Safety Certificate, our team always aims to provide professional, reliable and efficient service for landlord safety certificates and property compliance checks.

Thank you for your continued trust in Landlord Safety Certificate - we truly appreciate your feedback and ongoing support.

Rated 5 out of 5 stars

Dealt with Aoun

Dealt with Aoun. Very responsive and helpful. The cost of the job seems reasonable.

22 June 2026
Unprompted review
Landlord Safety Certificate logo

Reply from Landlord Safety Certificate

Thank you, Dafna, for your review.

We’re pleased to hear Aoun was responsive and helpful, and that you found the cost of the job reasonable. We will pass your feedback on to him.

If you need us again, Landlord Safety Certificate can assist with Gas Safety Certificates (CP12), Electrical Certificates / EICR, Fire Risk Assessments, EPC Certificates, PAT Testing, Emergency Lighting Certificates, Boiler Servicing, and other landlord safety certificate services.

Thank you for choosing Landlord Safety Certificate.

Rated 5 out of 5 stars

Engineer turned up within appointment…

Engineer turned up within appointment time.
Good and courteous service.
Satisfied with the service provided.

17 June 2026
Unprompted review
Landlord Safety Certificate logo

Reply from Landlord Safety Certificate

Thank you, Azu, for your 5-star review.

We’re pleased to hear the engineer arrived within the appointment window and provided a courteous, professional service. We always aim to keep visits punctual, organised, and straightforward for our clients.

If you need us again, Landlord Safety Certificate can assist with Gas Safety Certificates (CP12), Electrical Certificates / EICR, Fire Risk Assessments, EPC Certificates, PAT Testing, Emergency Lighting Certificates, and other landlord safety certificate services.

Thank you for choosing Landlord Safety Certificate.

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