Laura James Reviews 

Terri-Anne was very helpful. However, I am still not happy that I have had such a long wait for my order and hope to see a result to my query very soon.

Ordered a dining room table end of July - with an estimated 2 week delivery
It’s now estimated late October with some excuse of a warehouse issue yet the website is still advertising the table as in stock and estimated delivery of 1 week. Won’t be using again

I really didn't want to have to post publicly but after repeatedly trying to resolve this directly with Laura James, I’m incredibly frustrated that I still don’t have a complete, usable order or even a confirmed date for when I will.

My order was originally given a delivery timeframe of 12–19 August.

The dining table eventually arrived but it was missing essential parts and therefore cannot be assembled or used. I am also still waiting for four dining chairs from the same order.

Last Tuesday I contacted Laura James again and was specifically told that a replacement parts pack for the table would be dispatched within 1–3 days.

Today, after no parts arrived and no correspondence about this missing 4 chairs - I called and spoke to Caleb. He emailed me back this afternoon after he had discussed the situation with management. He confirmed that the replacement parts still haven't been dispatched! I have once again been told that a parts pack will be sent but I still haven't been given a dispatch date or an expected delivery date.

Regarding the four missing chairs, I was informed today that it looks like they may be back in stock around 11 September (a whole month after they were due to be with me!) and that they will hopefully be able to do something about delivering them after that. Again, there is no confirmed date for when I will actually receive them.

I completely understand that delays and mistakes can happen. What I find so frustrating is the lack of ownership once something has gone wrong and the repeated assurances and timescales that aren't followed through.

It is now 6 September. My original delivery window ended on 19 August, I have an unusable dining table sitting in my home, four chairs still outstanding and, despite repeatedly contacting customer service and the matter apparently being discussed with management, I STILL cannot get firm dates for when either issue will be resolved.

I don't think I'm asking for anything unreasonable. I simply want someone at Laura James to take ownership of this order and tell me:

• When the replacement parts will actually be dispatched and delivered.
• When my four outstanding chairs will actually be delivered.
• What Laura James intends to do to put this right after the significant delays and inconvenience we've experienced.

Order 802658.

Laura James, I would really appreciate someone from your management team contacting me with an actual resolution and confirmed dates rather than another estimated timeframe.

Damien was very helpful indeed when I called yesterday about delivery issue and he went out of his way to see a solution to issue for me, and has taken ownership of my case for follow up. Thanks Damien

Great company, great customer service and very speedy delivery. Had a missing part to my order and it was resolved straight away with the most friendliest customer service. No stress or hassle about anything, so I’m very impressed. Will definitely be ordering from Laura James again. Thank you!

My item of furniture was not delivered within the timescale specified by Laura James on their website and I wasn't provided with any updates. I emailed the help desk and was advised I would receive a response within 3-5 working days. Consequently I called Laura James by phone because I wanted to cancel my order. I spoke with Chanelle who was incredibly helpful, apologetic and efficient in facilitating the cancellation of my order. I am hoping the refund into my account is as efficient.

Avoid at all costs. I've had to wait a month and I am still waiting for half of my delivery. The advertised delivery times are a joke and they need to have a disclaimer on their website about the fact they have warehouse difficulties due to them changing their warehouse location which you are only told about when you have to contact customer service. They are in breach of the consumer rights act for failing to commit to their agreed delivery window.

Waheeb gave excellent customer service.
Listened and explained
Looked into more orders throughly and took his time. I didnt feel rushed.
Polite and was able to answer all my questions

I’ve had such a great experience with the customer service girls
Erica and Cliche particularly
Sadly my chairs had a manufacturing fault just one of those things and having read trustpilot I was so worried about my request to return
However Cliche my first contact following my first email and obtaining a ticket number was so kind and started the return proceadure
I called the next day to follow up the collection this time Erica helped me also so helpful
Just ensure you email along with photos and get a ticket number before phoning
I received my refund the day after collection - fantastic
Thank you girls you’re the best 😊

Excellent customer service

Waheeb was most helpful sorting out a replacement and uplift of the radiator cover

Ordered 8 seat cube dining set. Arrived promptly and am very pleased with it. Decided to order table parasol by phone and the person who dealt with the order was kind, friendly and patient, checking all my details and making sure I got the parasol I wanted. Excellent customer service, could not have been better.

Avoid ordering from here. Ordered a bed which showed in stock with a delivery date of a week. It has now changed 4 times since then.

Customer service don’t bother replying until days later and used moving warehouse as an excuse. Them moving warehouse should not affect my order and should have been noted on website.

They basically just blamed the warehouse move and re linked my tracking. Rude and unhelpful.

Wouldn’t waste your time

I called today as I had a few issues with my order I had received and had the pleasure of speaking with a lovely gentleman called Leeroy. He was polite, well mannered and he couldn’t have done more to help. I am really pleased with the service I received today and I really hope that Leeroy will be recognised for his outstanding customer service. Thank you again for all your help Leeroy! Your very happy customer, Becci 😃

We ordered table & chairs and a parasol. We love the actual designs and think they look great now in place although there was crack in a couple of areas, and the parasol base was incorrect. This was reported straight away and we rcvd a response in quick time.
I suggest something be implemented in the order system that makes it not possible to pair that base with that parasol, as it means the swivel foot lever cannot be pressed. This would cause less issues for all involved!
Despite the aforementioned issues with the product(s) rcvd, the service (from Ashley Scott) to sort this out was very good. Prompt, direct and promises fulfilled. We got replacement parts after not too long a wait (and defected ones were collected). These kinds of actions are what makes someone happy to return as a customer. Thank you.

I ordered a shoe cupboard early August and was advised at the point of checkout that the item would be received by 18th August. It is now 4th September and I still haven’t received anything.

I have contracted the company and have been sent a tracking link twice which tells me it hasn’t even been dispatched!!!!

Had an incomplete leg in the table pack received. It took several attempts to remedy the situation but eventually it was agreed that a replacement leg would be sent out. I actually received 4 legs and fittings!!
Customer Service was excellent and helpful.

My delivery had not arrived as expected but Chanelle quickly understood the situation and offered an immediate solution. She then also followed up with a phone call to ensure that the courier had confirmed the new delivery date. Excellent customer service from Chanelle, thank you!

Very disappointing and misleading service. When I placed the order, the promised delivery date was 4–8 September. This was clearly part of my decision to purchase. The date was then changed without any warning to 10–17 September.

I have been trying to contact customer support through every available chat since 9 am, but nobody has responded. On the phone, I was told that everything was going according to plan, even though the information online clearly shows otherwise. The order is marked as “despatched”, but the delivery company confirms that they have not even received it.

It feels dishonest to promise one delivery date when taking payment and then quietly extend it by up to nine days without notifying the customer. The contradictory information and complete lack of support make this experience extremely frustrating.

Buyer beware….. o/n 821835 ordered light 21st August quoted delivery within 5 days as in stock. No light and no update on delivery. Contacted customer services via chat and they assured me somebody would call - no call ! Just want the order cancelled is this too much to ask. Ridiculous communication and using moving warehouse as an excuse. Refund please and cancel the order !