Laurajamesfurniture Reviews 

2* because of the potential
Dear God

This is my second order with Laura James, the first was a shipping nightmare and after near two weeks I finally got my chest of drawers, but it was horrific. I struggled to get any meaningful updates from Laura James customer service beyond ‘well ask DHL’, the missing boxes just ‘turned up’
And then… their customer service team phoned me asking if I was happy with the product, and if so, could I remove the negative review!!

This time - guess what…!
Two bedside tables, two chests of drawers… 4 boxes (I guessed one for each product, as it said on the box) received a week after ordered… I build the two bedside tables - all fine.
Chest of drawers - completely unpacked both boxes to find… there should have been two more - I only have the frames, no actual drawers.
Laura James’ response - DHL may have the items… we have to wait til next week to find out. I asked why they couldn’t ship the missing on a next day - they wouldn’t.

Now arranged for a return of all x4 boxes (they can have the fully assembled bedside tables… I’m that stubborn)

Honestly - the prices are great, hence 2*
But customer service and attention to detail is beyond a joke - you really do get what you pay for, pure incompetence and lack of care

AVOID.

I ordered two items at the beginning of August and it was supposed to be delivered 2 weeks ago and still hasn’t arrived. s. I have reached out the customer services but it has been useless. They told me they delivered one of the packages but it seems they delivered to the wrong address, the agent hasn’t responded my emails in more than 24 hours so I’ve been left in the dark. I won’t recommend this service/company at all

First of all it seems like they do everything they can to make customer service unrecheable. I am "bouncing" of AI wall. I ordered two bar stools. One is okay the other has discolouration on one element and screws do not hold bars and legs together. Chair is impssible to assemble. First and last time I shopped at laurajamesfurniture.com

If you want quick delivery, don't shop here. I ordered a sofa bed months ago and now they're telling me that the delivery is being delayed again because they're moving factories. I really hope I get my sofa bed in time for Christmas 2093.

I live in Ireland and ordered 8 pieces of furniture from Laura James in March 2026. I was subsequently advised that my outstanding chairs would be prioritised and delivered by 28 August 2026.

That date has now passed, and despite sending 6 emails since 28 August, I have received no response whatsoever.

I have also repeatedly tried contacting Laura James through their online chat during their advertised business hours. When I request to speak to an agent, I continually receive the message “agents are not online.” I have also tried the contact telephone number provided but have been unable to connect.

I find this level of customer service absolutely appalling.

What is particularly frustrating is that I was given a specific delivery commitment, only to subsequently be told that my order may now not be delivered until March 2027 — a full year after placing my order.

Even more concerning, the chairs are still being advertised for sale online, while existing customers who ordered months ago are being told to wait until next year.

I have been extremely patient throughout this process, but the repeated delays, broken promises and complete lack of communication are unacceptable.

I have now formally reported the matter to the Competition and Consumer Protection Commission (CCPC).

Based on my experience, I would strongly recommend that anyone in Ireland considering ordering from Laura James carefully considers the potential delivery and customer-service issues before placing an order.

Ordered 2 items back in August, twice it has been delayed due to "shipping delays". It went from August delivery date, then September delivery date, now October delivery date.

Tried going on their website and speaking to an agent but they are "offline". Tried going to the refund policy page on their website but the 'page was not found'.

Really disappointed in this experience so far and would warn people not to use this company

I placed my order approximately two weeks ago. Before placing the order, the estimated delivery date was clearly stated as 20 August.
Unfortunately, since then, the delivery date has been changed five times, without any notification. Each time, I have had to log into my account myself to discover that the date has changed again.
At this point, I have no clear information about where my order is or when it will actually be delivered.
I am extremely disappointed with this experience. The original delivery information influenced my decision to place the order, but the repeated changes and lack of communication have been frustrating and misleading.

I purchased a table & 4 chairs on 2nd August. The initial delivery date was 21st August. Each day I look on my order tracker there are additional days added to estimated delivery date. It’s now showing as 3-10 September. I’ve contacted customer service twice about delivery and was TOLD I must have placed a pre-order. Even though I told the lady this was not correct. We are a large family and enjoy sitting together to eat. We have no idea when the dining furniture will arrive, nor have I received any correspondence from the company! I would definitely not recommend this company.

Utterly useless, cannot delivery any garden furniture that is undamaged and when they say they will replace it they never do. When you speak to them they are very apologetic and say they will deal with it but never do. Even the managing director Thomas Cutler ignores messages. Been waiting over 6 months for replacement furniture and have been told on two different occasions that it will be dispatched by a certain date only for the date to come and go without any communication from Laura James. Time to report them to trading standards as my entire experience has been like pulling teeth

I’d seriously reconsider ordering from this company if you want A : your order and B: good honest communication..
We ordered garden furniture in June on the understanding it would be delivered around 8-14th July…as the end of this date arrived we had to chase to see where it was to be told it would now be around the same dates but now August ! Not impressed to say the least but we decided to wait …big mistake. As the end of this date arrived we again had to message and ask where it was. No answer to this (despite it saying they would reply next working day) so we rang. The customer service female (Donna) looked up the order and stated “yes I have your order but it won’t be delivered until next year “! Not her fault and she was very good but appalling service and communication. At no point was this communicated to us , they held onto our money for 2 1/2 months knowing they never had the stock and we had to chase it everytime. They did of course blame a warehouse move but if you have the stock why an issue !! You can still send it !!
We had the whole summer without furniture so to say we were fuming was an understatement.
We have since ordered from Debenhams Charles Bentley furniture that came with updates and delivered early within 3 days !! No lies , no lack of communication.
Needless to say we will never shop from Laura James again!

Shafikah was super polite and helpful and easy to deal with! Thank you again for your support.

Issue with my shipment but great customer service.

Avoid. Placed an order on 23 July with estimated delivery date of first week in August. Not received yet. Email address at the bottom of the order confirm has been replaced by a submit form. Got 1 response from a human telling me the delay was due to one of the items not being in stock and was offered to send one part first if I wanted. Replied saying needed for surprise room renovation mid August and asked when both would be delivered. Still waiting..sent 2 more form submissions and 1 cancelling the order. Still waiting.

Item not delivered when it was due. No status update from the company. Also very hard to communicate with someone about tour request.

Low quality. IKEA is better than their furniture. I bought a wardrobe and dent in the front panel of the wardrobe. Submitted damage via online no response. I really regret buying from this site.

Millisa was very helpful on my call with the Laura James on the phone.

Very easy ordering and delivery. Great communication at all stages of the process. Quality of the product also perfect.

Placed an order for delivery June 1-3, it was delivered 2 weeks late and didn't have the right address on the parcels. Then it transpired I had several missing parts, it is now July 28th and I am still missing parts having chased multiple times on email and phone. I've been consistently lied to about where the missing parts are and then was offered £30 compensation which is an insult for a purchase of over £500 which I requested to be refunded as I no longer need the furniture as it didn't arrive in the time frame promised. Avoid this business and spend your money elsewhere!

Very misleading information on delivery. Be prepared to wait considerably longer than the website states for delivery.
I purchased furniture on the 14th July because the website stated they were in stock and available for immediate delivery.

It is now almost 2 weeks since, and Laura James is unable to tell me when my £1k worth of items can be delivered. I’ve called several times and although everyone is polite and well-trained, nobody has a clue.

I don’t think it’s acceptable to mislead customers into placing orders that appear to be in stock then delay delivery for weeks. Who knows when my items will arrive?

A previously purchased item from Laura James (Odette bed) came with a faulty part which means the bed isn’t fit for purpose.

Not impressed.

Wonderful product and wonderful customer service. I can highly recommend.