Just Elegance Reviews 

569
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company and highly recommend their products. Customers frequently praise the prompt shipping services, helpful staff support, and the impressive, soft quality of the clothing items available online. Consumers find the online ordering process exceptionally smooth and deeply appreciate the attractive styles, affordable prices, and comfortable fit of their new clothes. Some reviewers were not happy with the sizing consistency, mentioning that specific garments unfortunately fit much smaller or larger than expected. A few shoppers also experienced occasional delivery delays, minor packaging issues, or noted that certain items differed slightly from the website photographs.

What people talk about most

Product

Customers report overall positive experiences with products, highlighting great prices and good quality... See more

Quality

Reviewers highlight positive aspects of quality, expressing high satisfaction with well-made, comfortable... See more

Delivery service

Clients share positive opinions on delivery service, noting that parcels consistently arrive quickly and on... See more

Order

People report ambiguous experiences with order processes, reflecting both satisfaction and frustration among... See more

Value for money

Users describe satisfaction with value for money, consistently praising affordable and sensible prices for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a problem with delivery (caused by Royal Mail) and speedy intervention by a member of your staff the parcel arrived next day by DPD. The goods are nice quality. Unfortunately, of the 8 items o... See more

Company replied

Rated 5 out of 5 stars

Quick delivery and a very inexpensive delivery charge at only 99p. Most companies would charge 5x more. I now have x3dresses. All excellent quality and easy care with no ironing. I've also bought x2... See more

Rated 5 out of 5 stars

The jumpers were very good quality and lovely and soft, will be ordering more. To top it all the polite delivery driver even knocked at the door and checked my name before handing me the parcel (inst... See more

Company replied

Rated 5 out of 5 stars

Easy to find suitable products. Ordered 2 items. Kept informed of order purchase and delivery via emails. Able to make an account easily. Found the jumpers were good quality and fit well. Liked the co... See more

Company replied


Company details

  1. #100 of 249 best companies in Ladies' clothes shop
  2. #246 of 590 best companies in Clothing Shop
  3. #45 of 71 best companies in Clothing supplier
  4. #17 of 37 best companies in Fashion designer
  5. #10 of 16 best companies in Shopping outlet

Written by the company

Since 1994 we have been dedicated to selling quality women’s clothing at an affordable price. Our range of women’s separates encapsulates the perfect blend of classic and contemporary style. Our attention to detail and touches of femininity make our everyday styles feel special, yet wearable. We believe our clothing has the ability to make you feel confident and stylish whilst relaxed and comfortable as you go about your daily life. Each season our beautifully co-ordinated collections mix key pieces in statement colours with striking prints to enhance individuality and compliment any wardrobe. The brand has evolved and we offer the range in concessions across the UK and North Ireland.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

569 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(569)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Very disappointing

Very disappointing. My purchase was stained so I sent it back for a refund which I received. However they do not refund postage paid to return faulty items !

16 July 2026
Unprompted review
Rated 2 out of 5 stars

Very poor sizing

Ordering and delivery of a top and dress were good but the sizing of the garments were way, way off. I ordered size 16s, which were labelled as such in the garments. However, the dress bust measured 132cm (52 ins) and top 118cm (46 ins). Needless to say, they have been returned.

3 August 2026
Rated 3 out of 5 stars

High cost to return/sizing varies a lot

Ordered 2 tops, both the same size. One is perfect and the other is far too small. It then cost me nearly £4 to return it. I recently bought 2 tops from a shop that stocks Just Elegance and they were the same size as the ones I ordered and fit nicely, so this was disappointing.

3 August 2026

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