I’ve always had a very good experience with InPost. I particularly want to mention one specific pickup point that I use regularly — I’ve never had any problems there. The owner is always very nice, fr... See more
Company replied
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I’ve always had a very good experience with InPost. I particularly want to mention one specific pickup point that I use regularly — I’ve never had any problems there. The owner is always very nice, fr... See more
Company replied
InPost delivers on timing. I have received over 100 packages over the past two months of varios sizes. Communication is great and the lockers and inpost pick up points work well with one exception w... See more
It was very quick! We have only had bad experiences with delivery companies here in Spain, no matter if they are small or large.This delivery was very fast and accurate!Finally someone who knows his... See more
Its cheap , it gives excellent service and its very reliable. Well done for keeping your prices low when everyone else is bleeding us dry with their increases
Company replied
Prepara tu paquete, elige un PuntoPack o Locker cercano y entrégalo. ¡Nosotros nos encargamos del resto! Sin esperas, fácil, económico, conveniente, seguro y sostenible
Camí de les Oliveres, 1, 08800, Vilanova i la Geltrú (Barcelona), Spain
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worst delivery company, first time like a year ago, I bought an iphone 15, and it got stolen at the sorting center, no compensation or anything, now they be just taking my order to unnecessary locations
The box was open, things were spilling and the blanket cover I had ordered didn’t even have a plastic wrap- everything exposed to open
The screen is in direct sunlight, you have to collect the parcel when its dark to be able to read the screen
Clean, easy, fast, simple, smooth.
Congrats for so superb work!
First deliver was with information, that delivery address is wrong. Then I changed delivery address to the inpost point near us. Day ago I received info that package was delivered, but I didn’t receive it and it wasn’t delivered to the point.
Very fast and reliable. Love the lockers availability near me. Very reasonable price as well.
Reply from InPost España
My item was sent to a different punto pack from the one I had chosen
27/08/2026: I receive a notification that I can pick up the package at the requested location; when I go there, THERE IS NOTHING.
I CALL InPost; they confirm that the package IS STILL AT InPost and tell me to try again on 31/08/2026.
It was a mistake.
31/08/2026: New notification from InPost to pick up the package; this time, the package is actually there.
If I hadn't called InPost to follow up, what would have happened to the package?
VERY POOR SERVICE
*** in SPANISH****
27/08/2026: me notifican que puedo recoger el paquete en el lugar solicitado, Cuando voy NO HAY NADA.
LLAMO A InPost, me confirmar que el paquete AUN ESTA EN INPOST que lo vuelva a intentar el 31/08/2026.
Ha sido un error
31/08/2026; Nueva notificacion de InPost para recoger el paquete. y esta vez si que esta el paquete
Si no llego a llamar a InPost y reclamar, ¿ que hubiera pasado con el paquete ?
Excellent service from beginning to end of order.
Reply from InPost España
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