SEUR Reviews 

Waiting since more than 2 weeks ago. Parcel en route, delayed, en route, wiil be delivered at agreed date and place (what agreed date and place? - the option to choose is greyed out), delayed, en route again, will be delivered at new agreed date (already in the past, fictional anyway) and place, will be delivered at (new fictional) date. It wasn't. The stupid bot on the website says ask tomorrow for news, four days running. Alleged agreed date passes again with no delivery. Manage to connect to an (alleged) real person online. No such parcel they say. I can see it on your web page I say. No such parcel, ask the sender for information. And then they disappear. Possibly the only courier company with people who are even stupider than their very stupid bot.

SEUR Portugal (Lisbon) Delivery status shows that my package was delivered, but I never received it. There is no proof that the package was actually handed over to me, because it wasn't.

This was a large order, so this is not a minor inconvenience. Either the package was lost, delivered somewhere else, or something happened to it during the delivery process. Whatever the reason, marking a package as "delivered" does not magically mean the customer received it.

The situation is made worse by the lack of meaningful support or accountability. When a customer disputes a delivery, SEUR should be able to provide clear evidence of where, when and to whom the package was delivered.

I understand that delivery companies deal with false claims, but legitimate customers should not be left paying for packages they never received.

Based on this experience, I have very little confidence in SEUR and would avoid using them whenever I have a choice.

Terribly, dont deliver
never show up.
Never collect package.
Never answer, always sh..ty AI
Never reacted , always sh..ty AI
Never solution,
The worst delivery service.

They always change the delivery to pick up point without my consent. Once, i was at home waiting then got a notification that its ready for pick up. When i reached the pick up point, tje driver was just in his vehicle watching something on his phone. Literally there for almost an hour.

Also one time, i specified that they cannot change the delivery to pick up. What they did was leave it at tje logistics center 16km
Away from me for pick up. A**holes.

Now they claim there was an accident because it looks like there is an instruction from sender that no changes can be made re the delivery. My package has been delayed for days.

The worst company ever. Everybody must escape it.

Booked 2 bags from Santander to Marbella paid and with pick up between 10 am and 9 pm
. Never picked up or no communication . We spend full day without leaning the premises No telephone to call . Got message through eventually through email and they said pick up on second day between 10 am and 3 pm . Stayed in ! No collection . No collection the next day and no collection EVER ! Cancelled and looked for refund . No refund . Can’t understand why this company is allowed to exist

Claimed that I wasn't home for a delivery, but I was. Tried calling online to get some answers, and sat with elevator music for 2 hours until they just hung up on me.

SEUR claimed that they tried to deliver my package but I was not at home. This message came 30 minutes before the time that they claimed to have arrived at my house. The next day, they claimed that they could not deliver the package because the address was not correct. This is not a serious company - stay away from them!

SEUR España- Stop operating. You do not understand how a logistics business works. You fail every single time costing people money and stress. If you must continue to operate then send someone to Amazon, DPD, FedEx or anywhere else to learn how to operate with a reasonable service.

This company is the worst to use in Spain. Cold delivery not at home adress, send back to sender. No contact at all. A total shame and no service at all ! Nothing possible to reach them. 10 years the same misery ! Incredible bad !

Worst company ever. I never use it but while receiving a package the company I’m working with did.
They dropped it in a locker which only opens with a PIN that was never sent.
They don’t even have a customer service to address . Really the worst company to use. Anyone but them.

As always, fake delivery notice

This company has over 1 million reviews and they have 1 star rating. First lets talk about scams. Do not call ANY UK numbers for assistance, they are scam numbers. Anyone that speaks really bad english, if the phone line is bad, if they ask you to put apps on your phone or give you some sort of "Code" to put on your phone, if they only want to talk on the phone and not use a messaging service, it is a scam. Disconnect the call immediately.

SEUR is such a bad company that SCAM groups have formed under the guise of "SEUR Support" because the real SEUR has no support. Look on Google. No "Working" phone number and no way to contact them via email.

I scheduled a pick up for my package to be shipped from my home to Madrid. I chose the same day by 13:30 option. I paid the cost (close to 33 Euros) and received automated responses, nothing human. Well...SEUR never came by my house, never called, never emailed, never attempted to contact me. I checked the app to see any updates. All of a sudden, I see something that says my package was picked up. Funny because it was on the table right in front of me as I read that. So, I started looking for support options. NOTHING anywhere. I was directed to Facebook where I saw UK options. UK Facebook page and phone numbers as well as the "Whatsapp" option. I reached out via whatsapp and received a call from a man with a really strong African accent (Almost impossible to understand) we well as a statically infected phone line. Two red flags immediately. He asked for a screenshot of the request number, which he should have seen, he asked me to fill out and submit a form that asked for information already in my Seur online account, and sent me a "Code" and I knew it was a scam. He then asked me to download an app. I disconnected. Yes, the scammers are not good people it's SEUR's fault because their horrible service makes it possible for them. I will speak to an attorney but I want to bring this to everyones attention. Stay away from SEUR.

Absolute worst.

Very bad service, they completely lie and state they have tried to deliver the items in the area I come visit, simply horrible
Always have to reach to have it left in an area so then I or my friends have to pick up

The delivery company Seur is a disaster; I ordered an SSD from Kaufland Market and waited a month for the package, but it never arrived. I tried tracking it on their website several times, but it didn't work, and chatting with their virtual assistant was a disaster—I do not recommend them at all.

SEUR NO ES FIABLE, no contraten éste empresa por favor, no son fiables con las fechas de entrega, son desesperantes. ¡¡¡NO CONTRATAR!!!

Ever use Seur. It is the worst company ever. I dont know where is my shipment and not able to reach anyone to talk to. Be careful and make your life easy if you deal with any other company but not Seur

False claims about, 'not being in'. False claims re: wrong address, (even though in the last six years Seur have delivered to my address). Have pointed out, (several times) my house is named and shown on Google maps. They sometimes decide to leave a delivery at a 'pick up point'. The pick up point was a thirty kilometre journey. No faith in this company. Don't understand why Amazon use them.

Terrible service. Incompetent can't even speak to a human being. Don't use. Failed delivery each time. The hassle of having to call to find out where your package went and still no clue. I was told to pickup at their office when I deliberately confirmed on their web the pick up point.