Halara Reviews 

Items ordered as medium were tiny. It was very difficult to find out how to return them for a refund. Eventually they sent me a return form and address and I sent them back recorded delivery. Despite having been received Halara say they have no record of my order or return.

Poor quality & it appears there is no returns policy

Complete scam - do not use!
They take your money, advise a delivery date range, and then the tracking never moves. Your parcel 'allegedly' is created, and then never leaves the depot. Mine is weeks late - items ordered in plenty of time for a holiday we're going on this evening - and they routinely refuse to give a refund even though there's no evidence whatsoever that they've even tried to fulfil the order.

Pity there's not a half star!!! Been trying to return my jeans, as they don't fit. I have tried the portal / email..6 times!!! Next time, I'm going to contact trading standards 😤😤😤😤

If I could give a zero star rate I would !!
Package never received . Courier shipped back the package . I tried to contact them multiple time but I didn’t get any reply or refund !! Never ever again ! Don’t buy from them !

Do not order from this company!! I highly recommended staying clear unless you never want to return an item or receive a refund. There returns portal loop is misleading, frustrating and tries to make you quit your return process in a really underhand way. Never experienced such a thing before from a reputable company.

AVOID AVOID AVOID. Been fighting with them for over 6 weeks now to get a refund on items which have been returned and received by them.
Still no closer to getting my money back, and don't think I ever will now

This is the very worst company that I have ever had the misfortune to deal with.
Shoddy clothing & a returns process that is designed to make you give up & just bin the stuff the send.
Then they deduct postage from your refund even if you have paid for it yourself.
They owe me £2.95 & for a month now they have been fobbing me off, "escalating " my complaint & asking for ridiculous add ons to the banking details I have already provided 3 times.
If you rob every customer of £2.95 when they return something that they have already paid postage for, it must be a nice little earner for the company. Money for nothing!!! Avoid at all costs.

Avoid- avoid - avoid!!!
They make it impossible to return products on purpose!
And you gave to pay for the post. AVOID!!!

Scam!!!!

Accidently ordered regular rather than short and immediately emailed to change / cancel as their website says you can. Customer services got back to me straight away to say it couldn't be done as the item had been shipped. It clearly had not. I was told to return them and then reorder.
Postage costs are high.
Trousers arrived and the fabric was thin and poor quality so were returned.
I will not be ordering again from Halara.

I am extremely disappointed with my experience of returning items to Halara. While ordering and receiving my clothes was straightforward, the returns process has been an absolute nightmare, and the customer service has been incredibly frustrating.

My order was delivered on 26 September 2026. On 9 October, I submitted a return request for four items, well within my statutory 14-day cancellation period. Halara approved the return and supplied me with a prepaid Evri returns label, with instructions to return the items by 26 October.

I followed their instructions exactly.

On 13 October at 6:49 pm, I deposited my parcel into an Evri locker using the label provided by Halara. I received confirmation that the drop-off was successful and took a photograph of the confirmation screen as proof.

Nine days later, the parcel tracking STILL hasn't moved!

According to Evri's tracking system, the parcel is still sitting at the locker, awaiting collection. There has been absolutely no tracking progress since 13 October.

Naturally, I contacted Halara to explain the situation and provided them with the tracking information.

Rather than taking responsibility for investigating an issue with the courier THEY arranged, Halara told me to check the tracking myself and contact Evri directly.

So, despite having done absolutely everything required of me, I was now expected to chase their chosen courier as well.

I contacted Evri, who confirmed in writing on 21 October that my parcel was making its way back to the sender and advised that it could take several days. However, their own tracking system still showed the parcel awaiting collection from the locker!

I passed this information back to Halara, expecting them to finally take some responsibility.

Instead, I received another email advising that they would put my case on hold for 72 hours and check the tracking again. They stated that if the tracking showed the parcel was in transit, they would process my refund. If there was still no update, I should contact Evri AGAIN.

How is this acceptable customer service?

I have:

Submitted my return within the statutory cancellation period.

Used the exact prepaid returns label supplied by Halara.

Returned the items within their specified timeframe.

Obtained photographic evidence confirming successful drop-off.

Provided the tracking number and contacted Evri directly.

Supplied Halara with the information requested.

Yet I am still being made to wait for my refund because of an apparent issue between Halara and their chosen delivery company.

What makes this even more frustrating is that, under Regulation 34(5) of the Consumer Contracts Regulations 2013, where the statutory cancellation right applies, a retailer can withhold a refund until it receives the goods or evidence that the customer has sent them back, whichever comes first.

I have proof that I handed my parcel over to Evri on 13 October. Why should I be penalised because the courier hasn't collected it or updated its tracking system?

At no point have I refused to cooperate. In fact, I've gone out of my way to investigate a problem that I did not cause.

The customer service responses feel repetitive and unhelpful, with the responsibility continually being pushed back onto me rather than anyone taking ownership of the situation.

My biggest concern is what happens if Evri loses the parcel altogether. Am I simply expected to lose my money despite having proof that I returned everything correctly?

I genuinely liked some of the clothing I purchased, but this experience has completely put me off ordering from Halara again.

A company's customer service shouldn't only be judged by how easily it takes your money, but by how it handles problems when something goes wrong.

Unfortunately, Halara has been extremely disappointing in that respect.

If you're considering ordering from Halara, be aware that returning items may be far more stressful than purchasing them.

I will update this review if Halara resolves the situation and issues my refund, but as of 22 October 2026, I am still waiting for a satisfactory resolution.

I received 2 items three days ago and immediately contacted them regarding the return process. I have tried several times to activate a return label but the website freezes and it’s impossible to get past this to proceed with the return. I have emailed support several times asking for a return label but have received no reply. Does anyone have the return address I can use and just post the items back recorded delivery? Thank you

I am disappointed having really loved my yoga pants and work trousers from Halara, that the quality of their other items is subpar. I ordered a pair of jeans which were practically see through, and the refund process is very predatory, using language like “Give Up” instead of “Cancel” and requiring the user to click through. Multiple popups with notes like “this had a significant discount, are you sure?” And making you wait a number of seconds to confirm you want to return. Finally the language on the refund method is just as bad, pushing a gift card option and negative language on the full bank refund like “ bank transfers can take weeks to go through”. Very frustrated as my previous Halara experience had been fantastic. This will deter me from buying from them again.

Do not use them!!!! Ordered a pair of trousers which didn’t arrive within the allotted time! Recieved them 2 days after the day I needed them. No longer needed so wanted to return. The returns process is horrendous! They are unreliable and make the customer responsible! It is not straightforward at all!! Very poor will NEVER purchase from them again! Very reluctant to give money back and offer gift cards. Awful company! Avoid at all costs!

Unclear and poor returns experience. They say they will deduct £2.95 from your refund to cover postage, but they don't provide prepaid postage either. Inconsistent sizing, and they do not reply to emails. Negative comments on FB advertising are either removed or hidden. BEWARE

I ordered 3 pairs of jean and the all looked awful on me mothing like the model . I tried to do a return on the website which did not work. I had to live chat firstly with a bot then eventually a human . I was told that i had to send bk myself , print off returns note to put inside package . Then email them with tracking number . It was made a difficult as possible. How come shein in china can send QR code so you can send parcel back easily. Will not buy from halara again because of return nonsense

Returned items received, but still no refund

I first tried to arrange a return on 6 September, but Halara’s returns portal was not working. I contacted customer service, but the process kept being delayed.

My returned parcel was finally delivered to them on 24 September. By 5 October, I had received no update, so I contacted them again. At their request, I provided the tracking number and proof of postage, and they confirmed that they had received the items.

They then claimed that my refund had been processed. However, after seven working days, I still had not received the money. When I asked for a refund transaction reference or proof that the payment had actually been sent, they said they could not provide any evidence and could only see that it was marked as refunded in their system.

As of 19 October, I still have neither my money nor any proof of the refund. I have repeatedly had to chase this myself, and the responses have not resolved anything.

This has been an extremely frustrating experience. In my opinion, the delays and lack of transparency are unacceptable. Based on my experience, I would not recommend ordering from Halara.

Run for the hills! The clothes are not at all the quality and fit that the online reviews would have you believe. The returns process is almost impossible! Avoid

If I could give a half star I would. I received 2 items which were not as described on the website. Went online to return. Was given instructions to print a label and do the return myself (self funded). I got the tracking number and followed the email link to submit the tracking details. The site now says there are no items to be returned and are saying I have not initiated a refund on the site however I have received an email saying “your returns form and address”. I have tracked the parcel and it is on its way however as halara are saying this parcel/order doesn’t now exist how am I going to get a refund? There is no option to contact them. Absolute joke of a company

Lovely jeans, but absolutely terrible customer service

The jeans themselves are lovely and super comfortable, which makes this experience even more disappointing.

I ordered two pairs as part of a £59 promotion, but one pair wasn’t suitable for work. The website photos made them look like smart work trousers, but when they arrived, they looked and felt much more like yoga trousers.

I contacted customer service because I wanted to exchange them for another pair of jeans I already own in a different colour. Unfortunately, they don’t offer exchanges, I would have to pay for the return myself, and they couldn’t guarantee I’d get the same promotional price if I reordered.

What really upset me was the way my complaint was handled. I emailed them and tried their live chat, but kept receiving the same copy-and-paste responses. Nobody seemed interested in actually helping me, and they refused to escalate my complaint.

I’ve now lost confidence in the company to the point where I don’t feel comfortable sending the trousers back and hoping my refund will be processed properly.

It’s such a shame because the jeans are genuinely nice, but customer service matters too. Based on my experience, I wouldn’t feel confident ordering from Halara again. Think carefully before buying if you might need to return anything.