Findmypast Reviews 

2,616
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers had a great experience with this company. Customers genuinely appreciate the clean website layout and find it very straightforward to navigate through various genealogical records and historical archives. People frequently highlight discovering unique historical documents, vital statistics, and newspaper collections that are extremely difficult to locate on other platforms. However, some people noted that the full subscription membership can be quite pricey and expensive for regular ongoing research. Consumers also mentioned feeling frustrated by unexpected paywalls that require additional purchases to view certain exclusive records after joining. Reviewers additionally shared that search functions occasionally require considerable trial and error to filter out irrelevant results effectively.

What people talk about most

Website

Customers consistently note positive experiences with website, describing the platform as user-friendly and... See more

User experience

Clients share ambiguous opinions on user experience, as some reviewers find the platform user-friendly,... See more

Product

Customers had positive experiences with product, expressing appreciation for access to exclusive... See more

Subscription

Consumers find subscription to be ambiguous, with reviewers expressing frustration over unexpected yearly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I appreciate the link with FamilySearch.org because I can go straight from a relative's details page on Family Tree and find the search form on Find My Past pre-populated. I appreciate the filters, to... See more

Company replied

Rated 4 out of 5 stars

The reason I gave 4 stars is because I am not sure if it’s a me issue or a record issue. I was able to locate the records of who I think may have been my grandmother in the work house that the Canadia... See more

Company replied

Rated 4 out of 5 stars

I can often find a BMD on FMP where it just doesn't 'pop up' on other sites. Its frustrating when you use identical data on both. Not being able to see the actual Baptism, Marriage or Death original... See more

Company replied

Rated 4 out of 5 stars

FMP copies of documents, especially censuses are usually very clear.. better than many other sources. The transcriptions are on the whole more precise than others. FMP searches are terrific for narro... See more

Company replied


Company details

  1. Genealogist
  2. also in
  3. Association or organisation

Written by the company

Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.

Free cancellation within 14 days of Findmypast subscription.

Your choice to cancel

If you change your mind or for any other reason decide you do not want a Findmypast Subscription or Credit package, you may cancel your order within fourteen days after the day on which the contract is entered into (Cooling-Off Period) without giving any reason and we will give you a full refund. Check out our Terms and Conditions for full details.

Contact info

3.8

Great

TrustScore 4 out of 5

3k reviews

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3.8

All reviews

(2,616)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Access to records and hints.

Access to records and hints.

2 November 2026
Findmypast logo

Reply from Findmypast

Good morning, 

Thank you for your kind review of Findmypast 

We hope that you continue to enjoy the website and are successful in discovering more about your Family History 

Please feel free to reach out to Customer Support if you ever need any assistance

Kind regards 

Findmypast

Rated 5 out of 5 stars

The best resource out there!

Detailed records and accuracy it supreme compares to other websites. FindMyPast is my go to resource. If FMP does not have it, it likely does not exist.

2 November 2026
Findmypast logo

Reply from Findmypast

Hello Keisha, 

Thank you for your review of Findmypast.

We're happy to hear that you have found our records to be accurate and wish you the best of luck delving deeper into your family history! 

We take pride in having accurate transcriptions and always provide an option to correct anything should there be a mistake. 

If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email,
telephone or live chat.

Rated 4 out of 5 stars

New to Findmypast

New to Findmypast. Very helpful for Irish research.

22 October 2026
Findmypast logo

Reply from Findmypast

Good morning, 

Thank you for your kind review of Findmypast 

We are delighted to learn that you have found the website useful for your research, and please reach out to our Customer Support team if you need anything else 

Kind regards, 

Findmypast

Rated 3 out of 5 stars

I don't find it any better than Ancestry

I don't find it any better than Ancestry for finding info and I don't find the search sequence intuitive.

20 October 2026
Findmypast logo

Reply from Findmypast

Hello Patrick, 

Thank you for your review of Findmypast.

We're sorry to hear that you haven't found our searches intuitive. 

If you have any questions that you would like to ask regarding how our searches work you're welcome to reach out to our support team at any time. 

If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email,
telephone or live chat.

Rated 3 out of 5 stars

Needs improvements...

As with most of these sites, it's difficult to dial down to those I'm focusing on. The search function needs to allow for more specificity to avoid results that don't apply.

25 October 2026
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Reply from Findmypast

Hello Kit, 

Thank you for your review of Findmypast.

We're sorry to hear you're unhappy with our record search and will pass your comments on as feedback on your behalf. 

If you haven't already found them you may have better luck with our advanced search forms here rather than searching all records: 

https://www.findmypast.co.uk/search/historical-records

If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email,
telephone or live chat.

Rated 5 out of 5 stars

Things I couldn't find elsewhere

Things I couldn't find elsewhere, I found on Findmy past! Very impressive :)

18 October 2026
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Reply from Findmypast

Dear Linda

Thank you for your review of Findmypast.

It's great to hear you have located records on the site you couldn't find elsewhere. 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards

Findmypast Support Team

Rated 4 out of 5 stars

I appreciate the Irish Catholic…

I appreciate the Irish Catholic indexes, but even when I check name variations, it seems like the system still misses some very obvious variations.

23 October 2026
Findmypast logo

Reply from Findmypast

Hello,

Thank you for your review of Findmypast.

We will pass on your feedback. 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Rated 3 out of 5 stars

Other similar sites

Other similar sites, seem to offer better support with constructing family tree.

20 October 2026
Findmypast logo

Reply from Findmypast

Good Afternoon

Thank you for taking the time to provide feedback!

We would like to offer some support with your Family Tree, a member of our support team will be in touch in due course!

Kind regards

Findmypast Support Team

Rated 5 out of 5 stars

Worth Every Penny

The access to newspaper articles and census data has been excellent and made my investment worth every penny.
I was able to piece together vital missing segments of my ancestors, which gave me a much greater understanding of the lives they lived.
I do find the birth, marriage, death records to be a bit more challenging in finding family trees. Not having great- grandparent forenames made it more challenging. I still have not found anything relevant on the family trees area and have not utilized other family tree tools.

19 October 2026
Findmypast logo

Reply from Findmypast

Good Afternoon

Thank you for taking the time to rate us

We are pleased our census and newspaper collections have been helpful in your research!

We do release new records weekly so there is always something new to find on site, and you are welcome to reach out to our support team should you need any advice for your searches!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards

Findmypast Support Team

Rated 5 out of 5 stars

Thank you!

Often, I can find documentation or sources that weren't available anywhere else. The site is easier to use than some others. Thank you!

19 October 2026
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Reply from Findmypast

Good Afternoon

Thank you for taking the time to rate us!

It's wonderful to hear you have been able to find so much through our site, and that you have found our site so easy to use!

We have forwarded along your comments as feedback

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards

Findmypast Support Team

Rated 5 out of 5 stars
Findmypast logo

Reply from Findmypast

Hello,

Thank you for your review of Findmypast.

We are happy to hear you are enjoying the site & features. 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Rated 1 out of 5 stars

birthdate is a problem

I have to have an account and the birth date thing I don't under stand.

15 October 2026
Unprompted review
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Reply from Findmypast

We're sorry to hear you've experienced difficulties getting started. Please email us at support@findmypast.co.uk and we'd be happy to help with any questions about creating an account or entering your date of birth.


Kind regards,

Findmypast

Rated 5 out of 5 stars

Finding my ancestors!

They have great a capabilities. They are finding records that haven't been found by other research or history sites. It has been amazing to find obituaries and other records that I couldn't find before using Find My Past!

14 October 2026
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Reply from Findmypast

Hi Suzanne

Thank you for your review of Findmypast. 

We are happy to hear you are enjoying the site and finding records you couldn't find elsewhere. 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards

Findmypast Support Team

Rated 4 out of 5 stars

Easy to Use

I like the platform and it is easy to use. My only problem is that I can only pay for so many subscriptions to do research.

12 October 2026
Findmypast logo

Reply from Findmypast

Thank you for your review of Findmypast. We’re delighted to hear that you enjoy using the platform and find it easy to use. We appreciate you choosing Findmypast as one of your family history resources and are pleased it continues to support your research.


Kind regards,

Findmypast

Rated 4 out of 5 stars

Love that it covers the countries I am…

Love that it covers the countries I am researching fairly deeply.
Easy to download ir print off items located.

9 October 2026
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Reply from Findmypast

Thank you for your review of Findmypast. We’re delighted to hear that our records provide strong coverage for the countries you’re researching and that you find it easy to download and print the items you discover. We’re pleased that these features are helping to support your family history research.


Kind regards,

Findmypast

Rated 5 out of 5 stars

Found my great grandfather

Found my great grandfather, but not ready to proceed with history. I recommend this site and will sign up to use it when I begin writing my grandfather’s story.

4 October 2026
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Reply from Findmypast

Good Morning

Thank you for taking the time to provide feedback!

We are thrilled you were able to locate your family within our records! We wish you all the best in your ongoing research!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards

Findmypast Support Team

Rated 4 out of 5 stars

I found the information I was looking…

I found the information I was looking for, very helpful

1 October 2026
Findmypast logo

Reply from Findmypast

Good afternoon, 

Thank you for your kind review of Findmypast 

We are very happy to learn that you have found success on the Findmypast website. Please feel free to reach out to our helpful Customer Support team if you ever need any assistance 

Kind regards 

Findmypast

Rated 5 out of 5 stars

Excellent Results

Clear formatting; plentiful results and easily interpreted.
Long time user (years) of ancestry and have had Excellent and oftentimes better results with Findmypast.com.
Highly recommend - will be continuing my membership.

12 September 2026
Findmypast logo

Reply from Findmypast

Good morning, 

Thank you for your kind review of Findmypast 

We are very happy to learn that you have been enjoying your time on the Findmypast website. We hope you continue to find success with your research on our website, and please feel free to reach out to our helpful Customer Support team if you need any assistance 

Kind regards, 

Findmypast

Rated 5 out of 5 stars

You have gathered so many data banks…

You have gathered so many data banks that would be impossible to get to physically so we can work on projects very far from the original evidence. Congratulations on your amazing reference!

28 September 2026
Findmypast logo

Reply from Findmypast

Hello Becky,

Thank you for your review of Findmypast.

We will pass on your feedback , glad to hear you are enjoying the site. 

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards,

Support Team @ Findmypast

Rated 4 out of 5 stars

It was helpful in my search

It was helpful in my search. When lam able l will try your site again. Thank you

25 September 2026
Findmypast logo

Reply from Findmypast

Good Morning

Thank you for taking the time to rate us!

We are pleased our site was so useful in your searches!

If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.

Kind regards

Findmypast Support Team

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