Denney Diving - Diving Direct Reviews 

2,195
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the friendly support, expert equipment advice, and prompt communication received throughout the entire purchasing process. Consumers are also extremely pleased with the remarkably fast delivery times and the broad selection of durable gear available. Buyers consistently mention the highly competitive pricing and the very clear website descriptions that make finding and ordering specialized diving items completely seamless and hassle-free. Many people note that packages arrive exceptionally well protected and often ahead of schedule, making them eager to return for future orders.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting super speedy and prompt shipping times... See more

Product

Consumers find product to be positive, highlighting great overall quality and items arriving securely packed.... See more

Service

Users describe positive interactions with service, highlighting quick, efficient, and outstanding... See more

Price

Clients share positive opinions on price, consistently highlighting competitive and great pricing across a... See more

Order

Customers had positive experiences with order, highlighting the hassle free website and quick delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Availability of product - good price and quick delivery. Only odd thing is that wheel colour of TUSA Travel Roller Bag (Large) wasn't blue, as shown on the website, but black instead. Not a major pr... See more

Rated 5 out of 5 stars

Chris Denney in customer service was amazing. He was so helpful assisting me in choosing what product to buy. He helped me ship to Malta, as on your website you only ship to the UK but I recently move... See more

Rated 5 out of 5 stars

Fast delivery, good description. The mouthpieces are well made and sturdy with good gum protection. I found the gape (jaw separation) a little wide for me but this will be easily reduced by carving a... See more

Rated 5 out of 5 stars

Really helpful, patient, honest and knowledgeable staff/owners every time. Never sell you anything you don't need. I have had alot of help and advice when buying equipment.


Company details

  1. #1 of 5 best companies in Dive shop
  2. #4 of 87 best companies in Outdoor sports shop
  3. #3 of 129 best companies in Sporting Goods Shop
  4. #1 of 36 best companies in Swimwear shop

Information provided by various external sources

Established 1954, Denney Diving is the North's premier dive store with an unparalleled quality of customer care and service to both individuals and organizations in the diving world. We hold a large stock of equipment, most can ship for Next Working Day UK Delivery when needed. We are Premier Dealers for : Cressi Sub, Aqualung ,Mares, Aqua Sphere, Head, Scubapro, Suunto, Oceanic, Apeks, Atomic & More We strive to provide You the customer with the best quality service & advice.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

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5.0

All reviews

(2,195)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding customer service,

Outstanding customer service,
I was concerned our kids snorkeling we ordered wouldn't arrive in time as we live rurally, so Chris sent another package to our address express delivery to ensure at least one would arrive in time, for free!
As a commercial diver who often needs to buy bits and pieces I will now only support these guys and spread the word far and wide at how excellent they are! Thank you sooo much!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy site to use

Easy site to use - delivery updates - goods arrived well packaged - would definitely recommend- purchased a combo snorkel & mask tusk

31 July 2026
Rated 5 out of 5 stars

Really helpful staff

Really helpful guy on the end of the phone helped me get exactly what I needed. He went the extra mile looking things up and double checking that things were right for me.

30 July 2026
Rated 5 out of 5 stars

Chris the owner has been amazingly…

Chris the owner has been amazingly helpful. The service is the best I have seen for a long time. He was super helpful discussing products (via the messenger on his website) and helped with recommendation, he wasn’t just trying to sell me something like a lot of retailers do. He was honest and very quick to respond, great prices and overall if I could give more than five stars I certainly would. I’ll be back if I need anything in the future for sure. Thanks so much Chris! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Jon B

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service and rapid delivery!

Recently came back from a trip where my DIN cap was busted by a member of the crew after a dive and I also bust a clip on my mask after my final dive of the trip. Came back home and searched for the parts required and only one site had them both in stock - Diving Direct!
Ordered the parts on Sunday, they were shipped on Monday and arrived Wednesday (we live in the middle of Wales).
Really pleased with the service, comms and pricing! Have stored as a favourite for when I need some more kit, not just spare parts!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Prescription snorkel set

Ordered prescription snorkel set only a couple of weeks before my holiday. Denny Diving turned my order around in a few days, keeping me up to speed with the order progress. Set arrived well ahead of time. Quality of snorkel set is great.

26 May 2026

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