I looked for a solid month comparing physical shops and online shops and came to see Elite Mountain Supplies as best. Starting from the enquiry sent through email to the guidance on the phone. It wa... See more
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See what reviewers are saying
Nothing is ever too much trouble, even if you ring and speak to Elite Mountain supplies about something you've bought and want advice. Adam in particular is super helpful and goes out of his way... See more
Very reasonably priced, super fast service along with shipping updates. I will definitely use these guys again. I ordered another item after my first purchase, someone obviously figured these two ord... See more
Always a pleasure ordering top quality camping gear from this company. They go above and beyond to help you and speeding is super speedy. I only wish they sold an even wider range of brands and produc... See more
Company details
- #1 of 15 best companies in Winter sport shop
- #2 of 80 best companies in Camping Shop
- #2 of 89 best companies in Outdoor clothing and equipment shop
Written by the company
Elite Mountain Supplies was founded in Gloucestershire in 2010 as an independent online retailer for high quality trekking, camping, climbing and mountaineering equipment. EMS is a UK company and all of our stock and staff are in the UK to provide you with fast deliveries & returns with friendly, knowledgeable customer support via email or telephone. As such, our customers have awarded us the maximum Five Stars for excellent customer service on Trustpilot’s independent customer feedback website. Since 2010 we have delivered over sixty thousand orders and become one of the leading retailers for technical brands such as MSR, Petzl and Black Diamond. We spend our leisure time in the hills and mountains of the UK and Europe, which gives us practical experience and first hand knowledge of the equipment we choose to own and sell. We try to share our experiences with you to help you make the best informed decision when choosing equipment. Apart from the manufacturer's information many of the product listing have an ‘Editor’s Comment’ at the bottom of the page, but if you can’t find the information you need, just call and chat or send an email.
Contact info
Elite Mountain Supplies, Maida Vale Business Centre, GL53 7ER, Cheltenham, United Kingdom
- 01242 806559
- customercare@elitemountainsupplies.co.uk
- elitemountainsupplies.co.uk
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After comparing places around England..
I looked for a solid month comparing physical shops and online shops and came to see Elite Mountain Supplies as best.
Starting from the enquiry sent through email to the guidance on the phone. It was honest guidance and I felt confident after speaking to them- Why I went with Elite Mountain Supplies? Along with the customer service, the prices were great. Quick Delivery. 5 stars all around. Would recommend to anyone and will come back again. Thank you Adam so much :D
Top quality service
Always a pleasure ordering top quality camping gear from this company. They go above and beyond to help you and speeding is super speedy. I only wish they sold an even wider range of brands and products!
Very reasonably priced
Very reasonably priced, super fast service along with shipping updates. I will definitely use these guys again. I ordered another item after my first purchase, someone obviously figured these two orders belonged together and dispatched them together. First rate service.
Nothing is ever too much trouble
Nothing is ever too much trouble, even if you ring and speak to Elite Mountain supplies about something you've bought and want advice.
Adam in particular is super helpful and goes out of his way to give accurate sales advice and answer newbie crazy tent assembly questions.
Companies like this deserve all the praise they get. Aftersales service and support is everything these days. I'd rather pay more for something within reason that comes with good aftercare support than cheap out. Thoroughly recommended.
Highly recommend
Website is very easy to use, my order arrived super quick and the items were all as advertised. Excellent all around!
Great customer service
After a Defect arose on a bivvy pole ,Adam went out of his way to replace it. Thanks again.
Competitive prices
Competitive prices, quick (and free) delivery and an unexpected gift with my order. Excellent service and I'm looking forward to getting g out on the hills to try out my purchases!!
Ordered and delivered in forty eight…
Ordered and delivered in forty eight hours, exactly as described, not used yet but looks to be great quality
Fast Dispatch
Fast Dispatch, arrived on time, item as described, and packaged well. Highly recommend this company.
Excellent customer service
Excellent customer service. I was away when I got a message that the sleeping bag I wanted was back in stock. They held one back for me until I was home so I didn’t miss out and it arrived the day after I ordered.
Excellent service
A quality product offering , competitively priced , in stock and delivered quickly and reliably.
Excellent service.
Excellent service
Excellent service, good prices, quick delivery. Adam went out of his way to solve an issue I had, would use again and recommend without hesitation.
Fab product and great customer service
Fab product and great customer service. I had problems setting up my poles. I e-mailed the company who e-mailed me back promptly with more detailed set-up instructions.
Responsive and Responsible
Responsive and Responsible
I had tried phoning about an order issue, no answer, and was just about to email when I was phoned back!
Who does that these days??? Turns out EMS want you to have an AMAZING CUSTOMER EXPERIENCE.
We agreed it would be best if I emailed with a photo. I did, it was correlated with the phone call and the whole matter resolved within minutes.
Happy customer
Great communication, quality product for competitive price. My goto place for outdoor gear.
Excellent service!
Excellent service - brilliant price and super fast delivery. Would definitely order from this company again!
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