IndiGo Reviews 

I want to share my first international travel experience with IndiGo, from Nepal to the UK, because I believe other Nepali students and travellers should know about my experience.
First, I want to appreciate the IndiGo staff in Nepal. They were kind, supportive and helpful, and I had a good experience with them.
Unfortunately, my experience during transit in India was completely different. The immigration process was extremely stressful and emotionally disturbing for me. I was already exhausted from travelling, and instead of feeling supported, I felt extremely uncomfortable, helpless and mentally distressed.
I was asked for additional documents and information even though I had already completed the necessary procedures and had the documents required for my international journey. As an international traveller, especially when you are transiting through another country, you may not have a local SIM card, internet connection, or easy access to your contacts. In that situation, unnecessary difficulties can make the experience even more frightening and stressful.
I genuinely do not understand why I was treated in this way. I am Nepali, and I cannot help wondering whether my nationality played a role. I do not want to make an accusation without evidence, but the experience made me feel that way.
This was my FIRST international journey, and unfortunately, IndiGo became one of the most stressful memories of that journey. I will remember this experience for a very long time.
Because of this experience, I personally would NOT recommend IndiGo to my fellow Nepali students and travellers who are planning to travel internationally. I would strongly encourage them to carefully consider their airline and transit arrangements before booking.
My message to IndiGo is simple: PLEASE DO NOT TREAT OTHER PASSENGERS THIS WAY.
Nepali students travelling to the UK and other countries are already dealing with the stress of starting a new life abroad. They deserve to be treated with dignity, respect and understanding not made to feel helpless or mentally distressed during their journey.
I sincerely hope IndiGo takes this complaint seriously, investigates what happened, and makes sure that other passengers do not experience the same situation.
I am sharing this not because I want to create conflict, but because I do not want another Nepali student or international traveller to go through what I experienced.

one of worst seats on a flight and prices are not worth

Still waiting for my refund on the flight you cancelled. Where is it? Have had lots of different stories from Customer Services.... it is sent to my card, it is sent to booking.com.

Which is it? Cannot be both. If sent to booking.com, you need to get it back, because I paid this amount to INDIGO. INDIGO have to refund it,. Nothing to do with Booking.com.

The refund is not in my account. Refund it now and stop stealing. I see lots of reviews about the difficulty in getting refunds. This amounts to a pattern and is fraudulent.

Warning to anyone considering flying with them, ... check the reviews. They are atrocious to deal with and thieves and liars.

Had a very worst experience have traveled yesterday from Bengaluru to madurai on indigo airlines. As im not a frequent traveller got confused with boarding gate and reached gate a bit late a staff in gate 22 Mohammad riyan yelled at me infront of others and one more passenger also came after me he remained silent. Many times flight has been delayed for Many reasons can we passengers also do the same to ur staffs? Or if im the only passenger to arrive late?and i have sent mail to the official site there was no proper response .

Please stop this service. Flights are always being cancelled, and the ticket prices are far too high. The service is very disappointing, and I no longer want to use it. 👎

One of the worst airline of all time

How can you charge me 80 percent deduction of my face when I haven't even stepped my foot inside airport.... What are u trying to do...just because somewhat this the least decent flight network in india doesn't mean u have to be leeches

Worst service at CIAL Cochin ,Kerala.zero consideration for family with small kids.

Very bad experience with IndiGo. There was a delay of almost 2 hours after we had already boarded the flight. Passengers were made to sit inside the aircraft for a long time without proper communication or updates from the airline staff.

Keeping passengers waiting for nearly two hours after boarding is extremely inconvenient and frustrating, especially for families, elderly passengers, and those with connecting travel plans.

I expected much better service and communication from IndiGo. Overall, a very disappointing experience.

Several staf checking passport and boarding pass at several places inside the gate. Seems overstaffed as utilising for such tasks.
1.Pre boarding check with sticker at gate
2.Checking in boarding queue
3.Scanning by boarding gate
4.Checking before entering aerobridge
5. Scanning before entering plane.

Five separate staff members doing this in all my flight experiencr

Unauthorized IndiGo BluChip Account Created Using My Mobile Number - Is this a security loophole, negligence, or something more serious?

Extremely Poor Handling by IndiGo

How can an IndiGo BluChip account be created and activated under another person’s name using my mobile number without my knowledge or authorization?
BluChip requires OTP verification, so the question is simple: How did this happen? Was an OTP actually verified?

I reported this to IndiGo on 27 August 2026 and received Reference ID: 40084884. It has now been more than 48 hours with no proper response.
Calling customer support is equally frustrating. I am told that a senior is “busy,” kept on hold for around 30 minutes, and then asked to wait another 2 hours for a callback. The callback never comes.
This is a serious account-security and privacy concern, yet IndiGo appears completely uninterested in resolving it.

If OTP verification is mandatory, how was another person’s BluChip account activated using my mobile number?
Is this a security loophole, negligence, or something more serious? IndiGo needs to explain this immediately.

Reference ID: 40084884

Its the most arrogant staff airline.
Never have any helping attitude.
The flights get delayed (intentionally unintentionally) but 2 minutes delay when everything seems possible for them is never conducted or practiced by them

I have taken the next flight which is 4 hrs later and its delayed by 45 minutes. They never allowed to get the flight due to two minutes delay when the counter was not even closed

Sheer bad attitude of indigo as a company and the worst high headed staff.
The reason for which we used to prefer indigo had given them huge ego which needs to be busted.

I wish they get a good lesson in close future

A lot of cash was stolen from me on the plan or during security check in India. DO NOT FLIGHT THIS COMPANY!!!! I had the cash on me at all times. Must have been stolen during security check or while i was sleeping on the plane from my chest out of my bag.

A dangerous monopoly whose motto is to make profits and offset loss to its customers.
If they change the schedule of a flight , they refuse to give the customers the option to reschedule the plane if less than 2 hours regardless of any other connections... they can perpetually delay a plane with less than 2 hr increase to avoid giving any options to customers to change.....senior citizens and pregnant women will suffer the most.

Sadly this monopoly is what is driving them to focus on money alone rather than helping customers.....

It is the worst airlines in the entire country - lock stock barrel. Their cabin crew is illiterate and unskilled and can't even know how to open the back latch door once flight lands. They keep on throwing garbage bags in the back of the plane where it starts stinking. They have no good food and only provide lukewarm water in summer months in cheap tiny paper cups. If you ask airhostess when flight will land she states a blank - no even english they know. It is only because of paucity of options that I have to fly indigo. They are quite clearly the worst business in the entire country. Their low rating on trust pilot and host of negative review only reiterates the obvious.

Indigo is vietjet of india if you know what i mean . They misplaced my luggage at the departure location Delhi airport and took around 30 hr to return it back after 50 calls out of which they picked up around 10 and didn’t bother calling once to update . In the process we had to miss our jobs

Was on a flight from Madurai to Hyderabad with my triplet children. Upon finding our seats, was loading the cabin bags above, while children were waiting in the narrow passage with other passengers. Right then a furious ill-mannered co passenger woman stormed in from other side of the aircraft screaming to clear the way without even saying 'excuse me' while I was focused on getting my children situated. The woman had a stroller which she rolled over my foot and picked up a fight out of the blue calling names. The airhostess nearby quietly watched the conflict vs resolving it or clearing the air or help continue boarding. Later the hostess came up to me shocked asking what happened and to trade in the unpleasant experience w an extra cup of coffee. The service is despicable.

Dear IndiGo Team,

I am writing to formally express my serious disappointment and frustration regarding the sudden change in the flight schedule for our group booking of 12 passengers travelling from Ahmedabad to Amritsar.

The tickets were booked almost two months in advance based on the original flight schedule. However, just 10 days before our departure, my travel agent received an email from IndiGo informing us that the flight timings had been changed due to operational reasons and asking us to approve the revised schedule.

This last-minute change has caused significant inconvenience and disruption to our travel plans, especially since we are travelling as a group with children.

When I contacted IndiGo to seek a reasonable alternative, I was informed that there were only two options:

Accept the revised flight departing at 12:15 PM, involving an approximately 8-hour layover, and reaching Amritsar at around 11:30 PM, or
Cancel the booking and take a refund.
I was also informed that since this is a group booking of 12 passengers, IndiGo cannot provide an alternative flight, whereas such a transfer may be possible for a smaller number of passengers.

I find this extremely unfair. The schedule change has been initiated by the airline due to operational reasons and is not a result of any mistake or request from our side. Therefore, passengers should not be forced to bear the inconvenience and additional difficulty caused by an airline-initiated schedule change.

We made our booking well in advance precisely to ensure that our travel arrangements were properly planned. It is unreasonable to expect 12 passengers, including children, to accept an 8-hour layover and reach Amritsar close to midnight merely because of an operational change made by the airline.

Furthermore, alternative flights on other airlines are now significantly more expensive because our travel date is approaching. Therefore, simply offering a refund does not constitute a fair solution, as we would be left to bear the additional financial burden created by this last-minute change.

Give priority/consideration to passengers affected by an airline-initiated schedule change, particularly in a group booking involving children.

Please provide a compensation for the considerable inconvenience and harassment caused by this last-minute change.

Indigo Delhi International Airport check in counter - seems like people are waiting in ration distribution queue with minimal empathy from staff

Too bad I couldn’t give 0 star, it is the worst flight company ever, please trust me.