Jake Brumby

Do not fly with Indigo. Both their flights took off late and they play tricks to make you pay more for your flights. Their website is terrible; it does not let you pre-fill your passengers' details, so you must fill in a huuuge amount of information during booking and AGAIN during checkin. The website times out after about 15 minutes, so you must start all over again. If you do not check in within 3 hours of departure, they force you to pay extra but they do not tell you in advance - they say you can check in up to 60 minutes before your flight but they don't mention that you're forced to pay extra (or you cannot check-in). Deceitful practices.

This is a scam. They claim that you don't have the rights to use an image on your website, then they give you an "easy" way to solve it. Surprise, surprise, you simply make a payment through their website. They send a lot of spam emails using automated bots, knowing that some people will fall for it and make payment. Disgraceful behaviour from the CEO Marcus Michael Schmitt who has been tricking people for years, with different company names. He is German, which already gives the scam some credence because Germans are usually honest and reliable people, but Marcus Michael Schmitt should be on trial for his constant harassment and trickery.

Air Asia used to be very good pre-COVID but now their app is complicated and slow to use. Somehow it changed the dates that I'd chosen for my flight and I unwittingly booked flights for the wrong date. I quickly saw the error when I received the booking confirmation email but there is no way to contact a person at Air Asia to fix the problem. The only option is to pay the same price to update the booking to the correct date. I chose the correct date when I made the booking, so this is very unfair. I will travel by train instead and I will not fly with Air Asia again. Such a shame - Tony Fernandez was a very good CEO and built a great low-cost carrier. Those days are over. I hope somehow that Tony Fernandez gets control again and brings back the Air Asia we loved.

This website is a scam - they have written scripts to automatically send thousands of emails to website owners claiming their copyright has been infringed and want you to pay to solve it. Do not reply, it's a pure scam.

They offer you a free QR code, but then a few weeks later, they stop the code from working. You must pay $96/year to reactivate it. By that point, you will have distributed your code, so wherever you printed or displayed your code, it won't work unless you pay. Classic bait and switch - it appears to be free but then they hold you to ransom.

I've been buying Rave coffee for 5 years. They've grown to offer an wide variety of single origin beans, so you can keep trying new coffees. The pricing is reasonable and delivery is fast. Royal Mail lost my recent order (empty box arrived!) and Rave fixed it for me immediately. Very impressive customer service - thank you Rave team.

Very effective headphones for sleeping. Plays a range of sounds. Helps to block out other noise, reducing the chance of waking up during the night. The ear buds are fairly small and comfortable enough to wear all night.

Terrible. The Kokoon earbuds wouldn't connect to my phone. I tried many times and followed all troubleshooting advice. I asked customer service but they didn't reply (I waited 3 weeks). Eventually I requested a return and refund. The customer service rep Mariam told me the address to send them back to but didn't reply again. I paid £9.85 out of my own pocket to return a faulty product and the company didn't care at all. Update: 8 weeks later and Kokoon still did not reply or refund me. Worst customer service I've ever experienced. Luckily I bought with a credit card, so I have initiated a claim via my card provider.

I thought UPS was a global and respected parcel services but twice now I've received parcels late. UPS sends regular notifications to the your parcel will be delivered in a certain time window, then it doesn't arrive, then it says it is delayed, then it says it'll come the next day. I waited at home all day for a parcel which never arrived.

Antler does not sell spare parts for its products, so I'm throwing away a perfectly good suitcase. It is 10 years old but still in excellent condition except for the perished rubber on the wheels and a perished rubber handle. Antler customer service said I could send the suitcase to a third party to repair company but because Antler does not sell spare parts, who knows what quality the third party provides? Furthermore, they don't guarantee that they can fix the product and their estimated quotation was more than the cost of a new suitcase. It's wasteful that such a quality product cannot be easily repaired - all the parts I need are simply bolted on, so would be easy to replace. Such a shame for the environment that all these big plastic products will go to landfill within a decade. I will now start searching for a luggage company that specifically supplies repairable suitcases.

The doorbell is clever and works well most of the time but when I needo to contact Ring customer service, I was forced through an endless loop of chat bots and searching help articles. For the amount of money paid for the Ring service each month, I expect better. Why do the big tech companies do everything to avoid giving human customer service?

I purchased an Ideal Standard concealed cistern for a toilet in a new building project, having thought it was a reputable brand. It was installed 6 months later. When flushed, water came back though the buttons and the flush was weak. I contacted Ideal Standard customer service and they tried to help but because I'd lost the receipt, they wouldn't provide any replacement parts, nor give me any form of discount to buy replacement parts. I accept responsibility for losing the receipt but they should have taken some responsibility for their faulty product and at least given me a discount to buy a replacement. Now I have to pay full price for a new one and hope that it works this time.

I bought a Blomus bin for our bathroom. I thought it was a quality brand but when I removed the big round sticker on the lid, it wouldn't come cleanly off and left a very sticky residue. We tried cleaning it off with vinegar, soap and alcohol. Nothing would remove the residue. I contacted Blomus support for their advice and they declined to help. They told me to go to the retailer for help. It was a Blomus sticker, so it was their responsibility, not the retailers. It's not a big deal, it's only a sticker, but Blomus is supposed to be a design-led brand and ugly residues let it down. I'm rating it as one star due to the poor service. If I was a senior member of staff at Blomus, I would want to know about things like this so that I could change what stickers are used on my products. It's an opportunity to improve but they didn't care. Hopefully this reaches someone who will listen and Blomus will use stickers that easily peel off in future.

Very good value car hire. Excellent condition car. Free shuttle bus 10 minutes to airport. Not as convenient as hiring from the airport itself but much lower cost so would recommend this. As with any car hire, I recommend taking plenty of photos of the outside of the car so that when you return it you can demonstrate any external damage that existed when you received the car.

Firmitas worked hard to secure our mortgage. There were a number of factors that made our position more complicated than typical borrowers. Firmitas kept digging and found a good deal for us, then pushed it quickly through the application and legal process so that it completed in just 4 weeks - faster than I expected. Thank you Tracy and your team!

Dashlane has emailed me to say they're putting their prices up. The email did not tell me my existing price or the new price. It didn't clearly explain what my options are and when I try to speak to their support team, there is no obvious way to contact them. The chat bot didn't answer my question. That is not a good way to treat a long-standing customer.

I had a couple of problems when installing my new Quooker tap and Cube. One call to Quooker solved it. I spoke with Megan, who was extremely knowledgable and quick to identify the issues (I'd ordered the wrong thing). She ordered the additional parts I needed and it was all complete within 5 a minute phone call. New parts arriving within 2 business days. Really impressive customer support.

Signing up to Vitality was easy, their premium was good value, the video GP option is very appealing and the discounted renewal cost when renewing, based upon physical activity over the last year is a great idea. As well as that, a very helpful Vitality member of staff PK too the time to explain how to get started with the app and what all the benefits of Vitality were that are relevant to me. Impressive service!

Pattinsons were very helpful in our property purchase. It was the first time we'd participated in an online auction. The staff who showed us the property were very helpful and we were supported by a very responsive auction manager Steph who explained the process, helped us register and, guided us through through the bidding process and then helped work us through the documentation after we successfully won the auction. All in all, very impressive!

I found a bulb that I couldn't find elsewhere. Delivery was fast, though free delivery was for orders of £100 and above. I'd have preferred free delivery over £50.