Rave Coffee Reviews 

356
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers had a great experience with this company. Many shoppers frequently mention that the coffee beans are always fresh, boasting incredible flavors and outstanding overall quality. Consumers also appreciate the exceptionally fast shipping, alongside secure packaging that ensures all items arrive safely at their destination. However, some customers also noted issues with unexpected delivery delays and slow shipping times on recent purchases. Some reviewers were not happy with customer service responses, while others felt completely disappointed by weak or tasteless brews. People frequently mentioned that resolving these customer service problems can sometimes take longer than expected, creating a frustrating experience.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the coffee is consistently delicious and of... See more

Quality

Customers had positive experiences with quality, highlighting the delicious taste, rich flavours, and great... See more

Order

Consumers find order to be positive, highlighting fast dispatch times and reliable delivery. Reviewers... See more

Customer service

People report ambiguous experiences with customer service. Many consumers praise the fast and friendly... See more

Delivery service

Users describe positive interactions with delivery service, highlighting super fast shipping and next-day... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes Good beans but poor cus... See more

Company replied

Rated 4 out of 5 stars

Consistent high quality for the past 12 months. Rave Coffee is always fresh, roasted to order, and excellent value. The packaging is secure and the aroma upon delivery is incredible. However, I do fe... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a La Marzocco Linea Mini (which is an incredible machine), and wanted to seek out the best beans. I first tried a few bags from local coffee shops, which were good, but not that g... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic coffee company! I'm on my second batch from Rave now and it's the best I've ever had at home. The flavours are incredible. Also the company itself seems really legit - their... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee shop
  3. Coffee wholesaler

Written by the company

FREE UK delivery on coffee orders over £25. Freshly roasted Speciality coffee beans for Espresso and Filter coffee machines, roasted fresh and ground to order. Green coffee beans for home roasting.


Contact info

4.0

Great

TrustScore 4 out of 5

356 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(356)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Selection & Subscription Service

Really good selection of coffees for varying budgets and tastes. Their subscription service is reliable and is easy to manage (add, pause, delay) through their website. Helpful guides and cards with subscriptions is a welcome bonus.

I particularly enjoy their 'Rare' range of lightly roasted beans which offer something unique.

1 September 2026
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you so much for the lovely review! We’re really pleased to hear you’re enjoying the variety of coffees we offer, as well as finding the subscription service easy and flexible to manage. It’s also great to know that the guides and added information have been a helpful addition. We’re especially glad to hear you’re enjoying our Rare range and discovering something a little different with those lighter roasts☕️

Rated 1 out of 5 stars

Disappointing first experience of Rave Coffee

Maybe I was unlucky but my first experience of Rave Coffee was not a good one. I was at the Hampton Court Palace Food Festival yesterday (29 Aug) and I bought a cup of Rave's decaff Americano. I was heading back to Henry VIII's Kitchens but, fair enough, was not allowed to take drinks into the building. No problem I thought, I'll drink it now. 3 sips and I threw it into the Rave Coffee rubbish bin. It was VERY weak and pretty tasteless. There was no way I could bare to drink it. A complete waste of £4.30. Needless to say, when I was there today, I avoided the Rave Coffee stand.

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Fresh Roasted?

Coffee from Rave is advertised as being freshly roasted. I would question this. I've bought two lots of coffee from them and neither seem to be fresh roasted. When ground and placed into a V60, I would expect the coffee to bloom or offgas for a good few seconds. There is however no bloom at all. This would suggest to me that it has been roasted for a while and is not as fresh as it could be.
It seems this company thank people for leaving these less than good reviews and invite them to get in touch so they can 'sort it out'. I would say don't use your customers as quality controllers, that's your job. I'm voting with my wallet, and will cross Rave off my list of preferred roasters, and look elsewhere. Other roasters supply excellent coffee, which blooms when brewed and has obviously just been roasted.

15 August 2026
Unprompted review
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Reply from Rave Coffee

We’re really sorry to hear that your experience hasn’t matched the freshness you expected from us. We completely understand your frustration, and we’d really appreciate the opportunity to look into the coffees you received and understand what may have happened.

Sadly, when a review is left on Trustpilot, we don’t receive any customer information that allows us to contact you ourselves. If you’re happy to get in touch with our Customer Service team directly at info@ravecoffee.co.uk, we’d be very happy to investigate this with you and hopefully put things right. Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Best Monsooned Malabar by far

Can across this company by chance by Googling Monsooned Malabar beans. Second order just placed as the first kg has been used in record time. Have tried MM beans from various sources, non compare with No 53 blend from Rave.

17 August 2026
Unprompted review
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Reply from Rave Coffee

Thank you so much for the fantastic review! We’re thrilled that a Google search led you to us, and even happier to hear that No. 53 has become your go to Monsooned Malabar. Getting through a whole kilo in record time is quite the compliment! We really appreciate you coming back for another order and hope you enjoy every cup☕️

Rated 5 out of 5 stars

Switched to bean-to-cup coffee…

Switched to bean-to-cup coffee relatively recently, so I started out with the usual supermarket brands like Taylor's and Lavazza while I got used to things. As I got more confident and moved into slightly pricier blends, I realised there was far more choice at that price point than the supermarket shelf shows, so I went looking for a good UK roaster and found Rave.

So glad I did. The Signature blend has real depth and character, streets ahead of the supermarket blends I started with. Consistent quality cup after cup and exactly what I was after. Signing up as a subscriber, highly recommend if you're looking to step up from supermarket beans.

16 August 2026
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you so much for such a lovely review! It’s great to hear that discovering Rave has helped you explore how much variety and quality there is beyond the supermarket shelves! We’re so pleased you’re enjoying the depth and consistency of our Signature blend, and even happier to have you as a subscriber! ☕️

Rated 2 out of 5 stars

No longer reliable - 2 issues in 2 months - cannot recommend

Starting to go downhill
This is the 2nd issue in 2 months.
I received a mail on 7th Aug saying my coffee was ready for delivery on 10th Aug - nothing arrived on the 10th so checked website and it said delivered. Called help desk and it hasn’t even begun to be roasted.
Was a great company…….maybe just growing too fast and can no longer cope.
Cannot recommend any more and will give them a couple of days to get my order then I’m leaving to find another more reliable provider. Real shame as good coffee but there are more “roast and send” companies appearing now, so will give them a try.

11 August 2026
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Hey, thank you for taking the time to leave a review! Apologies that you found this to be the case and were left dissatisfied. I have sent you over an email to take a further look into this for you😊

Rated 5 out of 5 stars

Highly recommend

I really like everything about this brand. The coffee tastes great which is the main thing, but the brand, merchandise, bright colours etc, all really nice. And customer service is brilliant, cannot complain at all!

30 July 2026
Unprompted review
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Reply from Rave Coffee

Thank you so much for taking the time to leave such a positive review! We are so happy to hear that you are loving everything from the coffee to the customer service, we really appreciate your kind words😊

Rated 2 out of 5 stars

Poor and declining service

Coffee is still brilliant but recently the service has been poor, there wass a price hike due to the cost of living crisis and since then it seems like they have been cutting corners, it used to be 24hrs from your order renewing to you recieving the delivery but for my last 3 orders its been over a week, my latest one Rave told me had been processed on the 15th but as of today 20th the parcel still item still isn't with Royal Mail and no tracking is avaliable. It is no longer reliable to be able to rely on which is such a shame as the product is overall good

20 July 2026
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Hey,

Thank you for taking the time to leave a review, apologies that you have found this to be the case!

We would love to make this right and take a further look into this, do you mind sending us over an email to info@ravecoffee.co.uk?

Thanks,
Jess

Rated 2 out of 5 stars

I previously bought one of Rave’s…

I previously bought one of Rave’s blends and was really impressed, so I was excited to try my first single-origin coffee from them. Unfortunately, this bag was a real disappointment.

The beans tasted dull and lifeless, with very little aroma or sweetness. Instead of the vibrant, distinctive flavours I’d expect from a single origin, the coffee came across as flat and almost stale. I tried adjusting my grind size and brew recipe, but nothing seemed to bring the coffee to life.

I’m hoping I was just unlucky with this particular batch because my previous experience with Rave was much better. Sadly, this coffee didn’t live up to my expectations, especially for a single-origin offering.

18 July 2026
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Hey Josh,

Thank you for taking the time to leave us a review, sorry to hear that this one didnt hit the mark!

We would love to take a further look into this and know which coffee you were referring to to see what we can do. Do you mind sending us over an email to info@ravecoffee.co.uk?

Thanks,
Jess

Rated 5 out of 5 stars

I recently ordered three different bags…

I recently ordered three different bags of coffee from RAW Coffee. I’ve only tried one so far, but I’m really impressed and can’t wait to try the other two.

After placing my order, I had a couple of questions, so I sent them an email. Lily replied within half an hour, answered all of my questions clearly, and was incredibly friendly and helpful. It’s rare to receive such quick and personal customer service these days, and it really gave me confidence in choosing RAW Coffee.

Based on my experience so far, I would definitely recommend RAW Coffee. Excellent customer service and a company that genuinely cares about its customers.

13 July 2026
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you for your kind words!💛 It means a lot to hear that both the coffee and customer service have made such a great impression. Happy brewing! ☕

Rated 5 out of 5 stars

Great coffee for starters!

Great coffee for starters!
Also, unlike most companies, when I send an email asking a question, you get a reply. Not just a generic reply either, a real person has taken the time to read my question and give an informative, friendly, useful response.
Website is easy to use too.

10 July 2026
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thanks so much!😀So happy you're enjoying the coffee, it means a lot to hear our team and website have made such a great impression☕💛

Rated 4 out of 5 stars

Good beans / Good customer service recovery

Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes

Good beans but poor customer service in my opinion. The marketing is very slick and sets high expectations but in real life, the actual experience falls short.

2 July 2026
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Hey Aytug, Thank you for taking the time to leave us a review, apologies that you have found this to be the case! I have sent you over an email to hopefully resolve this. We appreciate your feedback😊

Rated 5 out of 5 stars

Just brilliant. How a business should be run!

have been a loyal Rave Coffee subscriber for 4 years now, and they never disappoint.

Monsoon Malabar is my absolute stock favourite—the quality and freshness of the beans are always spot on.
Managing the subscription is incredibly easy whenever I need to pause or change an order. Plus, their rewards system is a fantastic. Every now and then you get £25 to spend on trying different coffee. Last time a I got some Airscape coffee containers!

On top of the brilliant coffee and value, the staff are always highly responsive and friendly. Highly recommended!

2 July 2026
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thanks so much for your amazing support over the last 4 years! 😄 We're so happy you're still loving Monsoon Malabar, and it's great to hear you're enjoying the subscription, rewards, and service too. Happy brewing! ☕

Rated 5 out of 5 stars

Exceptional coffee by an exceptional company

I recently purchased a La Marzocco Linea Mini (which is an incredible machine), and wanted to seek out the best beans. I first tried a few bags from local coffee shops, which were good, but not that good. I then found Rave, and spoke to a delightful member of their staff called Lily who patiently listened to my waffle and recommended the Signature Blend No. 1. Folks, this is the most delicious coffee I've ever had. I've just finished my second latte and I normally only have a single cup. 10/10. In sum, this is the most incredible coffee by a fantastic company (they run on sustainable electricity, pay 1% of sales towards environmental causes, and support independent farmers). HIGHLY RECOMMENDED.

19 June 2026
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thanks so much for this incredible feedback!😄 We’re so happy Lily could help point you towards a coffee you love✨ and hearing it’s the most delicious coffee you’ve ever had is music to our ears☕Happy Brewing!

Rated 5 out of 5 stars

RAVE 10/10

I don't think we will ever buy anything else!
Purchased a small bag to try after reading some great reviews and wow impressive, Fudge blend no. 5 ⭐
I've recommended to colleagues at work who have now also purchased and rated very highly.
Ordered an extra bag for father's day as he is a coffee lover - big time. I'm sure he'll be hooked and this time I'll use the referral scheme 🙂

15 June 2026
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thanks a latte for the great feedback🌿☕ and for recommending us to 🥰 We hope your dad loves it as much as we do🙌

Rated 5 out of 5 stars

Fab company

Fab company! Lovely coffee. Had a problem with an order I needed to cancel and I was refunded in five minutes!

3 June 2026
Unprompted review
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Reply from Rave Coffee

Thank you so much for your feedback!🥰 So happy you enjoyed your experience with us as a whole!😀

Rated 1 out of 5 stars

One Grind Does Not Fit All

I ordered 1kg of Rave Signature Blend No.1 ground for "Filter/Stove top/AeroPress".

My main brewing method is pour-over filter coffee. Unfortunately, the grind size was far too fine for filter brewing. A typical V60 brew that should take around 3–4 minutes was taking close to 10 minutes to draw down, resulting in over-extracted and unpleasant coffee.

In my opinion, combining Filter, Stove top and AeroPress into a single grind setting is misleading, as each brewing method requires a significantly different grind size. A compromise grind may work reasonably for some methods, but it clearly did not work for filter coffee in my case.

What disappointed me further was that I left feedback about this issue and received no response.

The coffee itself may be good, but customers ordering coffee for filter brewing should be aware that the supplied grind may not be suitable for a proper pour-over experience.

2 June 2026
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Hey Dzmitry,

Thank you for taking the time to leave a review, I am so sorry that you have found this to be the case!

I have sent you over an email to take a further look into this and hopefully resolve this for you😊

Thanks,
Jess (Customer Service Team Lead)

Rated 1 out of 5 stars

Despite spending £204 on their website

Despite spending £204 on their website, my order hasn’t turned up. No correspondence for days. Terrible experience, avoid, buy elsewhere

15 May 2026
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

We’re so sorry to hear your order hasn’t arrived. Delivery issues with Royal Mail can occasionally happen, but we’re always happy to help resolve things quickly once we’re made aware. Please contact our customer service team on info@ravecoffee.co.uk and we’ll look into this for you straight away 💛

Rated 5 out of 5 stars

Just came on here to review Rave…

Just came on here to review Rave Coffee, then saw some bad reviews. Not sure how that is possible!

A mate that knows coffee put me on to them. I had some signature blend sent out to me the very next day for only a little bit more than the Tesco Finest I was using. It is lovely lovely coffee.

I put a second order in for a vacuum tin, then saw the caps, I messaged them on Whatsapp and they added the hat in and even retro applied the 10% second order offer to the hat.

Melissa was very friendly, quick and the coffee is beautiful. I will definitely be coming back for more coffee and possibly more goodies! Many thanks!

18 May 2026
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Really appreciate you taking the time to share this!😀 Great coffee, quick delivery, and friendly service is exactly what we aim for! Enjoy the goodies ☕✨

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