Rave Coffee Reviews 309

TrustScore 4 out of 5

4.2

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high-quality coffee, highlighting its rich flavor and freshness. Consumers also value the fast delivery service, with orders often arriving promptly. The subscription service is another popular aspect, with people enjoying the variety of coffee and the educational information provided with each delivery. Moreover, reviewers consistently praise the excellent customer service. Consumers report that the company is responsive and helpful in resolving any issues. People also appreciate the company's commitment to ethical sourcing and sustainable practices. Overall, customers highly recommend this coffee company for its superior products and services.

Based on these reviews

Rated 4 out of 5 stars

I've been ordering from Rave Coffee for a while now and they're a very dependable choice. The coffee is consistently good—always fresh, flavourful, and a massive step up from anything you'd get in the... See more

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Rated 4 out of 5 stars

I placed an order and on arrival discovered I received beans, not filter grounds (mistakes happen)! I was so impressed with how quickly Rave resolved their error. I messaged today via WhatsApp from th... See more

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Rated 4 out of 5 stars

I have been using Rave Coffee for the last 6 or 7 months now. I am on a decaf sucscripotion and their products are always consistently smooth, full of flavour and sent promptly. Love their vibe, lo... See more

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Rated 4 out of 5 stars

I know i know I always say it, but a measure of a company is how they deal with things when they go wrong. I have a monthly subscription with rave and last month the delivery did not arrive. R... See more

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Rated 5 out of 5 stars

What an amazing company! This is our second order ( will be placing another for my son’s birthday later). I ordered yesterday, was slightly worried I had ordered the correct grind. Within minutes I re... See more

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Rated 5 out of 5 stars

Last two orders I’ve left late and not ordered till Thursday/Friday but been on my last cup of beans. Customer service had both orders sent out the same day for me which was so helpful! Have now subsc... See more

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Rated 5 out of 5 stars

Absolutely fantastic coffee company! I'm on my second batch from Rave now and it's the best I've ever had at home. The flavours are incredible. Also the company itself seems really legit - their... See more

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Rated 5 out of 5 stars

Great coffee. I have a subscription which gives a different whole bean every month. Nearly all of them (2 1/2 years ) have been excellent and I was particularly surprised at how great the Swiss Water... See more

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Rated 5 out of 5 stars

I absolutely love the selection of coffees from Rave. I am currently working through them to find my favourite. On my second order I mistakenly ordered whole bean instead of grounds. I contacted the l... See more

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Rated 5 out of 5 stars

I've been buying Rave coffee for 5 years. They've grown to offer an wide variety of single origin beans, so you can keep trying new coffees. The pricing is reasonable and delivery is fast. Royal Mail... See more

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Rated 5 out of 5 stars

Really quick delivery! I ordered a coffee bean container and bag of coffee to sample. They were with me the following day - excellent! The vacuum container is really nice and plenty big for 1kg... See more

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Rated 5 out of 5 stars

Absolutely stunning coffee. I wanted an espresso that imitated that fresh fruity barista taste and experience. Supermarket brands no matter how much I spent fell WAY short of the market. Rave's Chr... See more

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Rated 5 out of 5 stars

I don’t usually leave lots of reviews but Rave deserve a 5 star rating Excellent coffee, excellent customer services, I purchased some of their coffee equipment and like the coffee it’s... See more

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Rated 5 out of 5 stars

Placed an order with Rave mid-morning yesterday and amazed it arrived this morning. Super speedy delivery which is greatly appreciated as my caffeine withdrawal is reminiscent of a scene from Trai... See more

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Rated 5 out of 5 stars

I've had a subscription with Rave now for many months and prior to this I have ordered various coffees. The service is always good and the coffee exceptional. I am currently addicted to the S... See more

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Rated 5 out of 5 stars

After the purchase of our ninja cafe deluxe, my partner and I want to try a highly recommended brand - I'm extremely glad we did. We purchased 3x 250g of different flavors. We've tried 2 and they... See more

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Rated 3 out of 5 stars

There is no denying the Rave packaging is creatively impressive and a visually engaging experience. I'm in the throws of trying out the different coffee types available. So far, not too bad, but my re... See more

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Rated 5 out of 5 stars

Excellent fresh coffee and a big fan of the Signature blend. Really impressed with the fast delivery - ordered at 3pm on a Friday and delivered at 1pm on Saturday. Very grateful as I had run out of be... See more

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Rated 5 out of 5 stars

I've been using Rave for a few years now. I have never had any delivery problems or problems with quality. I have tried lots of different beans and obviously like some more than others but I have nev... See more

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Rated 5 out of 5 stars

I've been using Rave for a few years now. They've never missed a beat, great coffee, and they are always helpful if I need to contact customer service or change my subscription. Would recommend to... See more

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Rated 5 out of 5 stars

We decided to try going decaf, having tried previously over the years several times and didn't find even 1 drinkable coffee. OMG Rave decaf 11 is life changing! It tastes great. Like a proper full... See more

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Rated 3 out of 5 stars

Delivery and ease of ordering was ok. The coffee was both excellent and horrible. The Rwanda giro N had to be thrown away, it was the most foul tasting coffee ever. One of the others was borderlin... See more

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Rated 5 out of 5 stars

I consider myself a coffee snob as much as the next person…😜...but since treating myself to a high end bean to cup, I just haven’t been able to replicate the coffee shop flavour, despite having trie... See more

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Rated 5 out of 5 stars

We love their coffee and deliveries of very recently roasted beans is quick. On the one occasion they had the order slightly wrong I phoned and they sent me a replacement bag straight away. I buy... See more

Rated 5 out of 5 stars

Fantastic coffee beans, lovely and fresh! Italian Job is my fave. If you like dark and rich, that's the one! Great, honest company to order from! Always delivered on time, never have a problem. Hig... See more

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Rated 5 out of 5 stars

Ordered both the signature blend and the Italian job beans. Excellent communication, super fast delivery of beans and both packs clearly have the roasted date on them, so I can be sure to use them... See more

Rated 5 out of 5 stars

I found Rave at the beginning of the year and I have been absolutely loving it! There are so many different coffees to choose from (fudge blend in a flat white is a go to for me) and everything I’ve t... See more

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Rated 5 out of 5 stars

The only coffee company we will ever use. We have all done it, order from all the different coffee companies for that first order discount or welcome offer. Well I did the same for Rave but unlike th... See more

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Rated 5 out of 5 stars

I found this coffee in my local cafe and it was amazing. Very happy with my order and fantastic customer service.

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Rated 5 out of 5 stars

I highly recommend Rave coffee. Excellent and high-quality coffee... anyone who understands even a little bit knows that coffee from supermarkets is not worth investing in at all. I am even more glad... See more

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Rated 5 out of 5 stars

Having being let down by another supplier, I ordered a 1kg bag of the Number 5 Fudge Blend at about 10pm on Friday. Dispatched Saturday, Arrived Sunday! Beautiful coffee. Thank you and Royal Mail.... See more

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Rated 5 out of 5 stars

Superb coffee and their subscription service is a bonus. Found these guys on a BBC report about local UK businesses coping with the pandemic and thought I'd give them a try. I really enjoy looking... See more

Rated 5 out of 5 stars

To cut to the chase, the coffee tastes fabulous. I’m always a touch cynical about websites designed with an air of desperately busy optimism and luridly colourful positivity and the Rave one... See more

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Rated 5 out of 5 stars

I experienced an issue with my order, and Jess at Rave Coffee resolved it immediately. Their customer service is very responsive and willing to help with any issues. I will purchase again as I re... See more

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Rated 5 out of 5 stars

I love Rave Coffee - finding this company is definitely one of the good things to come out of lockdown for me :). Their coffees are really tasty and they usually arrive just a few days after I order t... See more

Rated 5 out of 5 stars

Honestly one of the best coffee brands in the UK. Been using them on and off for a while and find that they have some of best and freshest coffee. Most coffee I've received is only roasted a... See more

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Rated 5 out of 5 stars

We have ordered several times from Rave Coffee and always were very happy with coffee they are selling! Last time we received different coffee than we ordered. Fiona from customer service was were hel... See more

Rated 5 out of 5 stars

I bought a monthly subscription for two family members recently and they’ve both been blown away. Not only is there info on the coffee origin and how it’s been processed, but more impressive is the... See more

Rated 5 out of 5 stars

I am really pleased I found Rave Coffee! Their customer service is fantastic and just as importantly their coffee is delicious! So far I have tried 3 of their blends and honestly am struggling to choo... See more

Rated 5 out of 5 stars

The delivery experience from rave was exceptional. Coffee arrived 2 days after ordering in eco friendly bags of beans roasted the previous day. Each variety tastes different but lovely. This truly... See more

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Rated 5 out of 5 stars

I can’t praise Rave coffee enough. I ordered on the 30th April and it was delivered the very next day. The coffee they produce is absolutely unbeatable. I’ve tried coffee from all outlets and nothing... See more

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Rated 5 out of 5 stars

My order unfortunately got lost in the post. I emailed Rave and they sent my order out again straight away and it arrived the day after! Brilliant customer service. The coffee itself is amazing. I hav... See more

Rated 5 out of 5 stars

Extremely nice coffee! This is my go to coffee place online! I bought 4 bags and each bag is bursting with flavour - no bitterness whatsoever :) Good little find whilst browsing !

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Rated 5 out of 5 stars

My fiancé he been drinking a litre of their coffee almost everyday for months now .. safe to say he’s addicted. I must say I also made mistakes on an order and a lovely customer service advisor nam... See more

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Rated 5 out of 5 stars

I've been subscribed to Rave Coffee (whole beans) for more than a year now and am happy with their coffee and it's nearly always despatched super-fast. Would recommend.

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Rated 5 out of 5 stars

Wow! Just got my big bag of Strong AF Rave coffee and…just wow. Not only is it smooth and delicious, it provides a great coffee experience. You can feel the natural freshness they rightfully boa... See more

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Rated 5 out of 5 stars

What a great place Cirencester is made even better by Rave Coffee, love their beans and did read some reviews the cafe staff were not the friendliest well my experience was different to those few peo... See more

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Rated 5 out of 5 stars

I needed to find a new source for my Green coffee beans, which I roast at home, about 18 months ago. All of the coffee we consume at home is roasted green beans and it’s really a little chore tha... See more

Rated 5 out of 5 stars

Small glitch in my order, amended correctly in no time. Mistakes happen and it was acknowledged and out right. A rare thing these days. Ps the coffee is fantastic.

Company replied

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Company details

  1. Coffee Roasters
  2. Coffee shop
  3. Coffee wholesaler

Written by the company

FREE UK delivery on coffee orders over £25. Freshly roasted Speciality coffee beans for Espresso and Filter coffee machines, roasted fresh and ground to order. Green coffee beans for home roasting.


Contact info

4.2

Great

TrustScore 4 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Would recommend

I've been subscribed to Rave Coffee (whole beans) for more than a year now and am happy with their coffee and it's nearly always despatched super-fast.

Would recommend.

21 December 2024
Unprompted review
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Reply from Rave Coffee

Thanks for your feedback! 😊 It's great to hear you've been enjoying Rave Coffee for over a year and are happy with both the quality and speedy delivery☕

Rated 5 out of 5 stars

Super fast delivery

Having being let down by another supplier, I ordered a 1kg bag of the Number 5 Fudge Blend at about 10pm on Friday. Dispatched Saturday, Arrived Sunday!
Beautiful coffee.
Thank you and Royal Mail.

1 December 2024
Unprompted review
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Reply from Rave Coffee

Thank you for sharing your experience! 😊 We’re so glad we could step in and deliver not just quickly but with a coffee you love. ☕️

Rated 5 out of 5 stars

Spoilt for choice!

My fiancé he been drinking a litre of their coffee almost everyday for months now .. safe to say he’s addicted.
I must say I also made mistakes on an order and a lovely customer service advisor named Teagan replied to my email instantly and was able to not only make the amendment but even out the order on hold for me.
Now back to the coffee .. he has had the cafeteria and the beans, next is espresso. All the signature early blends are a must try but he genuinely likes every single blend he has had. Soon he will get to try the Christmas blend! He has tried so many brands for the best black coffee and he genuinely prefer rave even over a lot of coffee shops ones.

25 November 2024
Unprompted review
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Reply from Rave Coffee

Thank you so much for the amazing review! 😊 We're thrilled to hear your fiancé is loving our coffee – it sounds like he's truly found his perfect brew! ☕️ We're also so happy Teagan was able to help with your order, and we really appreciate your kind words about our customer service. 💛 We can't wait for him to try the Christmas blend! Here's to many more cups of Rave coffee ahead!

Rated 2 out of 5 stars

cuts down trees for marketing purposes!

I’ve come to write a review as I wanted to share something that I found extremely alarming. A couple months back I was on my way to Cirencester and noticed a horrific sign that had been painted on the side of their building. Now this isn’t the issue, the issue is I’m sure there were a load of trees there a few weeks before. I’d never noticed this sign so for a company who prides themselves on sustainability and protecting the environment I find it extremely appalling that they would remove trees to get their branding out to those driving on the dual carriage way! Honestly you couldn’t miss it, and for this alone I think they should plant some new trees for the ones they cut down it’s disgusting!!

20 September 2024
Unprompted review
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Reply from Rave Coffee

Thank you for sharing your concerns with us. We genuinely value feedback from our community.

We understand that the removal of trees can be alarming, and we appreciate the opportunity to clarify that this was a difficult decision made to address significant damage they were causing to our building. The roots were compromising the structure’s integrity both on the roof and beneath, leaving us with no viable alternative but to remove them for the safety and longevity of the building and those who occupy it. This decision was made thoughtfully and with the guidance of professionals.

As a company committed to sustainability, we recognise the importance of preserving a healthy environment. We are exploring ways to offset this loss and contribute positively to our community.

We appreciate your understanding as we navigate these challenges. If you have any further questions or suggestions, please don’t hesitate to reach out directly.

Rated 5 out of 5 stars

Omg fantastic coffee

Omg, I have tried several coffee beans, but these are so fresh and bursting with flavour. I have never tasted a coffee anywhere near the standards of these.

25 October 2024
Unprompted review
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Reply from Rave Coffee

Hey, thanks for your kind review. We're thrilled to hear that you are loving the coffee! Happy brewing😊

Rated 3 out of 5 stars

Enjoyed the coffee in the shop

Enjoyed the coffee in the shop, dark and fruity-lovely. On the back of that I purchased 3 different flavours of pod, signature, Italian and Colombia. All 3 are disappointing, strangely lacking flavor and dare I say tasteless, not a patch on the coffee served in the store. Sadly gone back to Nespresso.

15 October 2024
Unprompted review
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Reply from Rave Coffee

Thank you for taking the time to leave a review! We're sorry we missed the mark this time. We'd love to make it right. Please email us at info@ravecoffee.co.uk so we can look into it further.

Rated 5 out of 5 stars

Great coffee and fast delivery

8 October 2024
Unprompted review
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Reply from Rave Coffee

Thank you for taking the time to leave us a positive review! We are so happy to hear that your order arrived quickly and that you are enjoying it.

Rated 2 out of 5 stars

Coffee tastes a bit like old coffee…

Coffee tastes a bit like old coffee after you’ve had the pack open for a few weeks. Really disappointed. I realise it’s all very ethical, but the coffee just isn’t that fresh.

18 September 2024
Unprompted review
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Reply from Rave Coffee

Thank you for leaving a review! We're sorry to hear about your experience. While we have quality control measures in place, we want to make sure everything is right for you. Please reach out to us at info@ravecoffee.co.uk so we can look into this further.

Rated 5 out of 5 stars

Great coffee, great prices, quick delivery

Can't recommend Rave enough.

I have been through so many coffee subscriptions that it would make your eyes water. You name a website, I've used it.

The problem that I kept coming across, was that I would spend sometimes £40 for a single subscription for a couple of weeks, and be disappointed when I wasn't a fan of the coffee that I had delivered. I forced it down my throat without really enjoying it.

So I started looking at really refining my own preferences and sticking to bags of coffee which I know I enjoy, instead of hoping for the best. I was recommended Rave by a friend of mine, and after doing their 'find my coffee' option on the website, I was recommended the 'Italian Blend', which I tried, and loved.

For me, it is really the pinnacle of dark roast coffee. Just the right amount of acidity, strong coffee taste which I love, perfect for espresso, lattes, cappuccino, and even just with an AeroPress.

Since finding out about the Italian Blend I don't buy anything else now and couldn't be happier. Great prices (£22 for 1kg!) and next day delivery. Good customer service and entertaining marketing emails.

They also do a lot of giveaways and competitions.

5*

10 September 2024
Unprompted review
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Reply from Rave Coffee

Thank you so much for the glowing review! 😊 We're thrilled to hear that RAVE has become your go-to after trying so many subscriptions. It's fantastic that our Italian Blend has hit the mark for you, and we're glad you're enjoying the flavor and versatility. We truly appreciate your kind words about our pricing, delivery, and customer service. We're also happy you enjoy our giveaways and emails. Thanks for being a loyal customer, and here's to many more cups of your favorite brew! ☕️🌟

Rated 5 out of 5 stars

Positive experience

Ordered an Airscape storage container. It arrived the next day, free postage & half the cheapest price on Amazon. Can't argue with that !

16 August 2024
Unprompted review
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Reply from Rave Coffee

Thanks for the awesome feedback! 😊 We’re glad to hear you’re happy with the Airscape container, the speedy delivery, and the great price. We agree—can’t argue with that!

Rated 5 out of 5 stars

Very Good

Very quick delivery, had no issues with the beans. Tried the signature no1 blend and it’s really nice, look forward to trying different blends

25 July 2024
Unprompted review
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Reply from Rave Coffee

Thank you for the great feedback! We’re glad you had a smooth experience with the quick delivery and enjoyed the Signature Blend Nº1. We’re excited for you to try our other blends and hope you find more favorites! 😊

Rated 5 out of 5 stars

Great coffee

Great coffee!

I received my first order yesterday, very impressed with the Signature Blend Nº1, whole bean. Swift next day tracked delivery service too.

Also really like the guide and info sent (and the sticker!) I am looking forward to trying other blends!

31 July 2024
Unprompted review
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Reply from Rave Coffee

Thank you for the fantastic review! We’re thrilled to hear that you’re impressed with the Signature Blend Nº1 and enjoyed the swift delivery, guide, and sticker. We look forward to helping you discover more blends in the future! 😊☕️

Rated 5 out of 5 stars

Fantastic coffee and service

Fantastic coffee and service. Most of all, I love the coffee, but the help and service I’ve had from them has been brilliant. Look forward to buying from them many time over and will recommend to friends.

30 July 2024
Unprompted review
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Reply from Rave Coffee

Thank you so much for your wonderful review! We're delighted to hear that you love our coffee and have had a great experience with our service. Your support means a lot to us, and we're thrilled to know that you're looking forward to future purchases. We appreciate your recommendations and can't wait to continue serving you and your friends. Cheers! ☕️😊

Rated 5 out of 5 stars

I can't Rave enough 😉 about how happy I am with the service.

I purchased a picopresso coffee machine which over time had an issue, from start to finish the return and replacement has been a breeze. Rave Coffee arranged collection or offered to reimburse if I posted the item back, once received a replacement was posted the same day.

I would 100% recommend and will be using them again. This is how customer service and aftercare should be, keep up the good work 👌🏻☕

30 July 2024
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you so much for your fantastic review! We’re thrilled to hear that your experience with our return and replacement process was smooth and hassle-free. It’s always our goal to make things as easy as possible for our customers, and it’s great to know we hit the mark for you. Your recommendation means a lot to us, and we’re looking forward to serving you again in the future. Thanks for the kind words and for being a valued part of the Rave Coffee family! 👌🏻☕️

Rated 1 out of 5 stars

Bad grind, bad complaint resolution

Espresso grind in our first batch was so fine it was unusable. Sage Bambino couldn’t get more than a few drops (same machine customer service said they use when writing instructions). Took it into work to use the big machine and got the same result. Refused refund because they couldn’t be sure it was the coffee and not our machine. Not sure how we’d be expected to prove that, so I guess the message is: if you get a bad batch, tough luck! Nothing we can do except toss it in the bin where it belongs. Our first purchase with Rave and needless to say also our last.

22 July 2024
Unprompted review
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Reply from Rave Coffee

Thank you for sharing your experience with us. We're truly sorry to hear about the issues you encountered with the espresso grind and the subsequent customer service experience. This isn't the standard we strive for, and we understand your frustration.

To resolve this, we would appreciate the opportunity to discuss the matter further. Please reach out to us at info@ravecoffee.co.uk so we can find a satisfactory solution. Your feedback is important to us, and we'd like to make things right.

Rated 5 out of 5 stars

Excellent coffee

Excellent coffee! I bought the whole bean coffee bundle and all of them make a great cup of coffee. Roasted to order and next day delivery, I would definitely purchase again.

7 July 2024
Unprompted review
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Reply from Rave Coffee

Thank you for the great review! We're happy you loved the whole bean coffee bundle and our quick delivery. Looking forward to your next order!

Rated 5 out of 5 stars

YES!

Yes! Always on time, superfast shipping and amazing coffee! Have literally no complains about the service.

Also, the packaging is incredible and the little books you get explaining coffee stuff are great!

3 July 2024
Unprompted review
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Reply from Rave Coffee

Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying our fast shipping and amazing coffee. It's fantastic to know that our service has met your expectations.

We're also glad you appreciate our packaging and the coffee booklets. We put a lot of thought into these details to enhance your coffee experience.

Thanks again for your kind words and support!

Rated 5 out of 5 stars

Boy-oh-boy

Boy-oh-boy! Does that fudge blend ease the tension of my existance. With it's yummy sweet blast on a monday morning at 6am after being walloped in the face by a gnarly raging teething toddler - can really begin my day in a tranquil way. BIG thanks.

3 June 2024
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

We're so glad to hear that our Fudge blend brings some sweet relief to your mornings, especially after dealing with a teething toddler! Thank you for sharing your experience, and we're happy to help start your day in a tranquil way. BIG thanks to you for choosing Rave Coffee! ☕️😊

Rated 5 out of 5 stars

Brilliant

Seamless start to finish, great quality coffee too.

12 June 2024
Unprompted review
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Reply from Rave Coffee

Thank you for leaving such a positive review, we really appreciate your feedback!

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