Blumfeldt Reviews 

Blumdeldt gazebo bought to replace an aging one of a brand no longer manufacturing. Quality comparison all round is much poorer with Blumfeldt: scratched metalwork, fragile plastic housing for the roller pulls, and fabric edges poorly cut and not edged so already frayed when removed from the box. Also, no housing to wrap the cords around so these flap around in the breeze and pose risk to playing children. Stitching of hems is all over the place. Clearly a cheap import from somewhere and sold at European prices. Buyer beware.

Items seem great and good value but be aware !!! I ordered a gazebo twice each time the item was cancelled. Despite being told it was in stock. Plus shipping is not free as advertised!! TOTAL WASTE OF TIME

I ordered a garden shower in October 2025 and it broke at the start of January 2026. I contacted blumfedlt and they said I could return it for a replacement and a shipping label would be emailed to me within 3 days, 4 days later no label and contacted them again. Same story only they said a label will be emailed with 48 hours. 2 days later still no label. The third time I contacted them they said 24 hours and that was 4 days ago and no label. I would stay away from this company.

UPDATE: Its has now been 48 hours after Blumfedlt left a comment about getting a return label within 24 hours and wouldn't you know... Nothing there.
This has to be the worst company i have ever had the misplease of dealing with.

Hello again, I am forced to contact your customer service here as I have no other way to reach the company. I placed an order for a heater on 1st of December and never received it. Order no: 1300255859

There was a sudden cancellation of my order after waiting for more than 2 weeks! Shocking! If I knew this was going to happen, I would've ordered somewhere else and by now received the item.

It's 28th Dec and am still waiting for my refund; no heater received as yet to date. Will have to report if I don't get my refund soon. CAN YOU MAKE SURE I GET MY REFUND PLEASE! NO HEATER RECEIVED!

Hello, I placed an order for a heater on 1st of December and haven't received it nor is there any tracking information. Order no: 1300255859

I cannot find any contact for customer service either! can you kindly let me know where my order is and please make sure it's delivered before Christmas. Thank you

Update: Sudden cancellation of my order after waiting for more than 2 weeks! Shocking! If I knew this was going to happen, I would've ordered somewhere else and by now received the item. Btw. still waiting for my refund!

Update 28th Dec: Still waiting for my refund; no heater received as yet to date. Will have to report if I don't get my refund soon.

UPDATE
It has been 2 Months since Blumfeldt / Chal-Tec responded saying it was being dealt with but NOTHING was ever done. I also read about other products being FAULTY from this company & their Customer Services IGNORING the complaints!!!
I'd advise AVOID ANY PRODUCTS from these companies, CHEL-TEC/BLUMFELDT. VERY BAD customer service & sell faulty products which they do not replace?????
Original
Ordered FIRE, it arrived with the back falling off as the screws were sheared off at the head [they were in the box] I reported this within 2 days. I have sent over 8 emails, I get replies written in GERMAN! and they now say I can only have a % of my money as it was out of the 14 days!
fire is DAMAGED! & paid £50 for handyman to carry to the room, unpack and assemble the fire fuel pit. Once he discovered it damaged he advised me to send it back as it was dangerous. BLUMFELD have been EXTREMELY UNHELPFUL & still need to collect it ! I will take legal action for my refund! I sent no less than 8 emails. three times I explained there isn't any packaging so they need to provide this in order for the fire to be protected for the return, THREE TIMES they have said to use the original packing! Now saying it is MY responsibility to provide packaging!
This has been a 3 week NIGHTMARE, This company HAVE NOT met I expectations of a GERMAN company. I've been an advocate of GERMAN QUALITY & SERVICE for many years however this is NOT a good example of German quality & I would NEVER recommend this company.
Parcel Force arrived 12pm to collect. I explained there was a damaged fire to collect however it was not packaged because the seller, BLUMFELDT, had not sent any packaging despite being informed in more than THREE emails that the original packaging was removed and disposed.
Parcel Force could not collect it without suitable packaging and it would be refused & RETURNED to me so the damaged fire remains at my property .
This company have and are continuing to cause me a lot of stress and anxiety. PLUS I am unable to buy another fire whilst this company have my money.
DECEMBER 22nd 2025
The response says'dealing with...arrange to collect in process... ' this is NOT THE CASE' I still have a DAMAGED / FAULTY FIRE and they STILL have MY MONEY!!!!

Helpful team managed my purchase. Top product at a good price

Product came fast and was super easy to pit up very happy

Fabulous company & product in every respect. Amazing service. Will definitely recommend to family, friends & work colleagues.

Excellent service and happy with the heater

Delivery time was as stated excellent quality does the job and a great price very pleased 👍

Really good company to deal with and very fast and getting things sorted will recommend to family and friends

Great service, great product

Quality product and excellent experience

My order arrived incomplete and customer service doesn’t reply to send what's missing. Terrible, unfortunately.

Easy to use the website. Great feedback once the order was placed & great communication on delivery & tracking. Very speedy delivery.

Bought an outdoor heater in November 2024 from Blumfeldt, which exploded (!!!) when we turned it on!
Luckily nobody got injured, but the hot glass shards damaged a vinyl floor mat.
Customer support said a claim will require a comprehensive claim form to be submitted. This has been sent across in March 2025 and ever since I've been ignored, SHOCKING!
If anyone from Blumfeldt is actually reading this, the support reference number is 8007040483

UPDATE:
Responding to the standard response I've just received to the above, I HAVE been in touch with customer support for almost HALF A YEAR now and I provided all the information to get through this kafka-esque process in March already!!!

Easy to use and pay

Purchased an outdoor water fountain a few years back and every year it’s become more rusty. It’s now all cracked and leaking, so it was not fit for purpose and either a poor design or faulty. I have contacted Blumfeld to maybe get a replacement or another option but they say it’s out of warranty and won’t honour anything. I do believe that this case is a bit different as something that is designed to contain water should be able to do so without reacting badly to water. I think I’m more disappointed with Blumfeld’s lack of understanding / care and it’s basically my problem for purchasing from them.