MS

The product that I had bought worked fine for a year and then stopped working due to reasons outside of my control (the Nintendo game delivery mechanism relies on "friends sharing", which developed an issue without me doing anything wrong!).
In summary so far I've been told "Tough luck!" and been left hanging - VERY POOR CUSTOMER SUPPORT!
If anybody wants to check at CJS, the order number was 3896736
Chat support hasn't been responding in the last 30 minutes... uh well...

Bought an outdoor heater in November 2024 from Blumfeldt, which exploded (!!!) when we turned it on!
Luckily nobody got injured, but the hot glass shards damaged a vinyl floor mat.
Customer support said a claim will require a comprehensive claim form to be submitted. This has been sent across in March 2025 and ever since I've been ignored, SHOCKING!
If anyone from Blumfeldt is actually reading this, the support reference number is 8007040483

UPDATE:
Responding to the standard response I've just received to the above, I HAVE been in touch with customer support for almost HALF A YEAR now and I provided all the information to get through this kafka-esque process in March already!!!

Swift delivery, item as described, anytime again * * * * *

Not much to add, easy to use website, placed order on a Sunday and got excellent mattress delivered in a 2h time window on Tuesday.
It doesn't get much better than that!

I posted my job requirements on a well known "trade job bidding" site and after Level-A had contacted me, we agreed on a fixed price and scheduled an installation date.
Unfortunately on the specified date the engineer had a family emergency, but I was informed about this in a timely fashion and we agreed a new installation date.
The actual job was done in a very professional and efficient manner and having experienced how much money you can spend on unreliable tradesmen in central London, I can't sing the praises enough for Level-A - great value for money and professional and efficient service!