Gardenway Reviews 

​I am highly disappointed with my first experience using this company. We ordered large garden items and planned everything around their scheduled delivery times. First, there was a delay. We received an apology message, which was fine, things happen.
​But then came a never ending cycle of delays lasting almost a month, filled with apology messages that offered zero real information, and the tracking link stopped updating. It redirected to a company called Kuehne+Nagel, but it never updated. In addition, while the tracking link showed no changes, the company was manually changing the order details inside my customer account.
​After I repeatedly requested real updates, they finally informed me that my delivery was "lost" (which I find hard to believe). Suddenly, without me doing anything, the status changed to "returned." It took multiple messages and demanding a confirmation of a refund to finally get my money back.
They completely lost my trust on this first trial. A massive waste of time, do not recommend!

I bought a pergola here judging from the reviews on their website. (Stupid me). It's only after I bought it I read these reviews here. The quality is terrible and the canvas is not canvas, it's cloth so it leaks a lot and is not waterproof. I contacted them and they told me it's only for the summer and it's not meant to shed you from the rain. Plus the color is not the color they advertise. I ordered antraciet and it came black. Now I am stuck with it.
Never again ever.

I have ordered several items with this company. All were the quality I expected. Not too difficult to put together. Excellent service when I had questions or needed a part sent extra. I would recommend this company. I would use them again.

Very disappointing experience.

We ordered a terrace canopy from Gardenway and immediately after delivery realized it was not the right solution for our garden project. The product remained completely unopened and unused in its original packaging.

We contacted customer support within the legal 14-day period, offered to pay return shipping ourselves, and even asked for store credit or any reasonable compromise.

Their response was a flat refusal because the invoice was issued to a company (R1), despite the purchase clearly being for a private home garden project and the product never even being opened.

While this may technically fit their internal policy, the complete lack of flexibility or goodwill toward a customer was extremely disappointing.

Be very careful when ordering as a company — even for unused products, you may have absolutely no possibility of return.

High quality garden furniture! The price was excellent and the delivery was great also. When I needed extra information over the shipping they were very fast!

The shipment arrived on time. However, I consider the 10-day delivery time to be long. I was pleasantly surprised by the quality of the product. It was perfect as advertised.

Product is nice, but there are forwarder is terrible. The tracking is off. They made me take two days off and didn’t show up. Then they told me it was a huge pallet and I had to clear the way for it and they showed up with a tiny box that I could just put on my shoulder and walk away with it.

Very interesting and nice

Affordable pergola, good construction, easy to assemble (with 2 people). Fast delivery. I am very happy with this purchase and will definitely purchase other items from them.

Our shed was delivered sooner than expected and put together nicely. Good quality.

Was delivered before the set time.

I haven't received the product yet. I took two days off from work to receive it... The shipping company changed the delivery date more than once. Two days later, I sent an email saying that there was a problem and that they would deliver the product as soon as possible. I'm waiting and nothing is happening... You are dealing with a bad delivery company.

What a scam this Gardenway company is. I ordered a wrong item, paid it, cancelled it within 1h, on Sunday mind you…and they informed me they will not cancel the order but ship it to me, told me not to pick it up, and let it return to them for some reason. I am pretty sure they just want to charge me to transport. I don’t mind that, just no need to send item I already told them was mistakenly ordered. I feel like a complete sucker using this platform. Last time I ever will, and will share this experience where I can. Utterly unprofessional

I received my green house/folietunnel/Garden point faster than planned and expected! I have not errected the product yet and will update this review once that has been done and I have a better idea about the quality of the bought/received product.