KLARSTEIN Reviews 

Klarstein’s products might be good—provided you actually receive them.
In my case, DPD messed up and delivered the order to the wrong address. Since DPD couldn’t care less about their own mistake, I contacted Klarstein to report that I hadn’t received the goods. Six emails went completely unanswered! The German customer service phone number (there is no Irish number listed anywhere on the website) leads to an AI voice that you have to tell multiple times that you want to speak to a human. After that, you spend a good 10 minutes on hold, only to be disconnected. This happened to me several times!
Eventually, I found a form where I could indicate that I hadn’t received the packages. The only response I got—without a single word of explanation—was a return label for sending the items back.
Customer service? Non-existent.

Dear Gabriel and the Klarstein Team,
Thank you so much for the excellent customer service you have provided throughout this process. I truly appreciate your professionalism, kindness and support.
Once I receive my refund, I will definitely be purchasing another Klarstein wine fridge. I have already spotted a dual zone temperature model on your website that I absolutely love!
You have shown yourselves to be a trustworthy and reliable company that genuinely cares about its customers. I am very happy with the way everything has been handled, and your excellent service has certainly given me the confidence to continue choosing Klarstein.
Once again, thank you so much for your outstanding customer service. It has been a pleasure dealing with your team.
Kind regards,
Carolina

Excellent stylish product. Does what it says on the tin.

Excellent I am very happy with the service and my item.

I purchased a Klarstein Wonderwall 60 infrared heater in September. The product arrived with a faulty remote control and a thermostat that does not function properly.
I have contacted customer service twice to report the problem but have received no response.
Very disappointing product quality and customer service. If this matter is not resolved, I will escalate the complaint to Citizens Advice Consumer Service and Trading Standards.

I bought a patio heater which was dead on arrival. I immediately contacted Klarstein and got an automated email promising to "take care of your request as soon as possible" with Ticket ID 8008529950. That was three weeks ago and nothing since. I wasted a lot of time with Dory, their virtual chat assistant who can't help and only pretends to transfer me to customer service.

Fast delivery, the parcel was well wrapped and the item looks very nice, all the fittings and drains are also included. I will soon fit it.

DON'T USE THIS COMPANY!
I purchased two heaters and one of them had excessive scuff marks and a dent. I tried to find a contact phone number with no joy, i spoke with the online chat and the AI advised me to email which i did however i received no response. I am now going to contact my credit card company to hopefully get a refund.

I received my order from Klarstein on Oct 22. It was opened immediately on deliver and the glass door was chipped, i immediately emailed Klarstein on the 22 within 30 min of delivery. I again emailed them on the 23, 28 and 29. I asked them to pick up the product to be returned and provided a replacement. To date I have not had a reply to my email and I am left with a defective product. My customer number is 0010284270 and the order number is 0409301424. I am very disappointed and concerned. Susan

Terrible, slow and indifferent customer service. I ordered a double induction stove on 12 Oct. I never received shipment notification, had to ask for it as well as tracking number. Everytime I called the desk, the waiting was over 10 mins and line often dropped, the employee was polite but untrained and very slow. Order was lost, they reordered for me and on 3 Nov after again me enquiring, they said the product is now out of stock so the order will be cancelled. No communication whatsoever on their part if I hadn't asked every time.

Some good offers

My Klarstein Sindelfingen watch winder has developed a succession of faults in less than four years. First, the power supply failed. Klarstein couldn't supply a replacement and simply advised me to find a generic one myself, which I did.

Now the mechanism is extremely noisy and no longer returns the watch to its upright position. For an £80 appliance designed to operate quietly beside the bed, the quality is frankly rubbish.

Klarstein's response? It's out of warranty, so they won't repair or replace it. They suggested finding a local repair technician, which would hardly be economical.

Appalling reliability, equally poor customer service. I certainly wouldn't buy another Klarstein product.

There was a slight delay upon shipment, but eventually I got the dishwasher which was delivered safely and it works faultlessly. Vielen Dank!

Fast delivery, cheap product. Everything went smooth.

The product was delivered on time and in good condition , everything was as offered

25% discount compared to other suppliers. Simple ordering process and quick delivery. Bbq is very good quality. I'm a happy customer.

I bought a 60cm cooker and it doesn’t work. I’ve submitted a request for a replacement, as it’s within the warranty, a number of days ago but haven’t heard back from them. Also emailed their dedicated customer service email….nothing. Also called the customer support number… it puts you on hold for ten minutes with no updates and then hangs up on you. Live chat on the website is a bot that doesn’t understand anything. I’ve honestly never seen a company with such poor customer service. It’s like it’s set up for people not to be able to engage with it. Never seen a major company act in such a scammy way. I picked the company partly due to a sense that a German company would be more reliable. I was wrong, and I’m left without a working cooker because they aren’t responding. Absolutely disgraceful. Avoid!

In response to the below post, I’ve heard nothing from Klarstein. My order number is 1203664053. Crazy that I’m having to get customer service from a negative trustpilot review rather than just responding to my email….