Au Vodka Reviews 

This was a gift and ordered close to the birthday . Product ordered by post ( a little concerned as cans of vodka )however , could not have been more pleased . Arrived next day , well packaged , and my expectations were fulfilled .
Packaged well , and a great product . Would buy again and can highly recommend . Was kept in the loop throughout the start to arrival …

Before I place an order
It said order now and (arrive for the 1st September)
That's the only reason I did order it has was a gift and needed it for the 2nd September.
It never came for the 1st September
It in fact only arrived yesterday on the 5th September.
4 days later then the order told me.
Only reason I ordered it because I thought it was going to be here on the 1st.
Very disappointed.

Ordered a gold ice bucket and cans as a gift for an event which arrived completely damaged. First they told me all their items are well packaged, when in reality a thin metal bucket was placed in a box with some brown paper. Then they offered a £5 voucher to spend in their shop to keep the item. Then I had to send pictures and schlep to the post office, and missed the event I’d bought the item for. No acknowledgement of this, no compensation, just general scripted apologies and clunky returns process. Very disappointed.

Still waiting for the manager to get back to me cant do a personalised order for next day as promised after chasing on the 6th day was finally delivered the day after his birthday shocking experience. The vodka they said was an issue was available to order each day no stock issues. Don't use if you want a smooth experience. Gutted for them the size of the buisness and they struggle to personalise 1 bottle. Which BTW is not worth it just a sticker.

Order, product, delivery all made easy

Bottles packed well so no breakages this time. Cherry vodka my absolute favourite, long drink with tonic. Mango & peach also really nice.

Replacement order arrived, all good. Bucket was dented due too not enough packaging inside the box protecting it, as it must have been thrown around by the couriers !

Firstly the item I received was damaged. It took them a month to solve even then they got it wrong. They sent me a replacement when in fact they should’ve refunded me. The replacement is of absolutely no good to me now as I purchased as a gift.

Always great product, but every package has had some sort of damage etc absolutely love everything au, just the packaging needs to be a bit more on par with the brand. My last order i had all but had come lose in the massive box it was in and could have become damaged, luckily this time it didn't but the time before I ordered blue and red ice poles only had blue and lost a couple as the boxes got damaged and somehow they spilt over everything, so everything was sticky etc (au did reimburse me for that) but again its the packaging thats a let down

The cooler arrived safely with the cans. It looks fantastic and will be an asset at future parties. Looks great and the Cherry one is exceptional.

Great service and speedy delivery

Thank U for the vodka

I had placed an order with AU, but unfortunately the delivery company have lost it. So I emailed AU, who replied very quickly within hours and resolved the issue very quickly. A lovely lady called Olivia has helped me track down my parcel but unfortunately has been lost in transit, so Olivia then processed another order for me without having to re purchase.
Thankyou for your help and quick responses.

Amazing has always

Paid for speedy delivery of a product that is not stocked in my local store but one we enjoy on nights out. I didn’t get speedy delivery-was 2 days late. Customer services refused any escalation of the complaint. Was buying the item for my anniversary-whats point in getting it 2 days after this!! I would have expected better service-I mean, chuck in a couple of glasses or something as an offer of goodwill/apology and I wouldn’t have felt the need to write this.

Arrived next very happy with the red cherry bottles and glasses

Damaged and after weeks and weeks of emails and photos they replaced the tin only. Very disappointed and waiting for the order to be returned

I absolutely love these vodkas, I wait for sales or special offers. There is not 1 x flavour I do not like. Love it.

Order was missing item got in touch customer service still nothing and no refund for missing product never order again

Customer service was good after a parcel did not arrive