Ordered the Vodka mixers in ice bucket special for my step son to take to university. Order arrived with bucket beaten up by the cans of vodka. Arranged a replacement, shipped to me a couple of wee... See more
Company replied
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Review summary
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Unfortunately I had to contact Customer Services as a delivery I received was damaged . I did have a lot of problems with trying to navigate their returns process . However Olivia sorted out my probl... See more
Company replied
Order was great, however first order did not reach us due to damaged in delivery then one our items were out of stock but refunded item price.
Company replied
The vodka cans arrived in 2 separate packages. One was ok. The other, on opening, was damaged. The outside packaging box was intact and looked fine but 4 out of 12 cans were dented and burst open. The... See more
Company details
Written by the company
Award Winning Ultra-Premium British Vodka | 5 Times Distilled & Gold Filtered for a pure authentic taste
Contact info
United Kingdom
- auvodka.co.uk
3.8
Great
22k reviews
Asks customers to review
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I'd of never of known about your…
I'd of never of known about your wonderful Vodka, if it hadn't been for DJ AUDITS, filming your company, ive tried the Peach, wow and just received the pre mix cans, can't wait to try them.
26 October 2026
Item arrived damaged in transit and the…
Item arrived damaged in transit and the customer service was second to none.. not their fault as it was damaged in transit.. great product otherwise.. waiting on my replacement and am super excited about it 🤗 thanks Wilbur!
5 November 2026
Unprompted review
Au Vodka SURPRISE..
My wife and I decided to take a little run out to visit the Swansea Au Vodka headquarters after seeing a YouTube video by DJ AUDITS who visited the site a month or so ago and he was kindly shown around the facility by a very friendly employee......
Our visit didn't disappoint.......
It's a really spectacular looking place with all the gold decor......
It's bright and airy....Well laid out..
There is a little section where the Au story / development is shown and you can take a nice little walk around .there is also a nice little cafe/coffee shop on-site with a really nice selection of treats/cakes etc....
Also a small indoor mini golf course .
Also at the time , they also offered a bottomless brunch at a very reasonable price......
They have a vast selection of flavored vodkas and ready mixed tinned drinks as well.....Also quite a display and selection of merchandise on sale..glassware/ souvenirs etc.
If you get a chance, it's well worth a visit so head on down....
Also , sign up to their online website for some great offers...
WELL DONE AU..👍👍👏👏
PS.. THANK YOU TO WILBUR, at customer service....
31 October 2026
Unprompted review
Brilliant company
The service is fantastic and the products are brilliant. Purchased the toffee one this time and it is out of this world
26 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Au Vodka
Thank you for your lovely feedback! We're delighted your order arrived on time and that you were happy with it!
We really appreciate your support!
Quick delivery on personalised items
Quick delivery on personalised items. Yes I think it’s expensive but my nephews loves them and they did look very nice!
8 September 2026
Reply from Au Vodka
Thank you for your lovely feedback! We're so pleased the personalised items arrived quickly and that your nephews loved them. It's wonderful to hear you were happy with how they looked. We really appreciate your support!
Reply from Au Vodka
Thank you for your lovely feedback!
We're so pleased everything went smoothly, from ordering to delivery.
We really appreciate you taking the time to share your experience!
Great service,great quality products…
Great service,great quality products and great flavours
23 October 2026
Reply from Au Vodka
We are so pleased to hear that you are happy with our efficient service, high product standards, and delicious taste options. Thank you for taking the time to share your great feedback with us.
Super Variety of AU Vodka ,can's…
Super Variety of AU Vodka ,can's bottle's and merch.
Fast delivery and good communication and updates on products.
14 October 2026
Reply from Au Vodka
It is great to hear that you are pleased with the wide selection of AU Vodka bottles, cans, and merchandise available. We are also glad that the delivery was prompt and that the tracking updates kept you well informed throughout the process.
The best service also best vodka cans…
The best service also best vodka cans and amazing taste and Amelia was amazing to deal with
3 November 2026
Unprompted review
Reply from Au Vodka
We're so glad to hear that you enjoyed the excellent service and the great taste of our canned drinks. It is also wonderful to know that you had such a pleasant experience interacting with our team.
Reply from Au Vodka
We are glad to hear that you had a positive experience with both our merchandise and our customer assistance. Thank you for sharing your feedback with us.
Great value for what you get
Great value for what you get, great gifts personalised top notch.
16 October 2026
Reply from Au Vodka
We are so pleased to hear that you found our items to be of great value and that the custom details made for wonderful gifts. Thank you so much for taking the time to share your positive experience with us.
Always a pleasure to buy stuff from AU…
Always a pleasure to buy stuff from AU Vodka. Olivia has been a star supporting me with a few things that I needed help answering. The BEST vodkas out there.
2 November 2026
Unprompted review
Reply from Au Vodka
It is wonderful to hear that you always have a great experience purchasing from us. We are glad our team could assist you with your questions and that you enjoy the quality of our products. Thank you for sharing your feedback.
You will all find a flavour you will like with AU vodka
The flavours you are bringing out are just the next level just as I think this flavour is the best one and you go and bring another one out that is better.
2 November 2026
Unprompted review
Reply from Au Vodka
We are glad you enjoyed your experience with our products. We appreciate your feedback regarding our evolving range of options, and we are happy to hear that our new releases continue to meet your expectations. Thank you for sharing your thoughts.
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