Airwallex Reviews 

friendly interface, fast payments

Watch out for this shady company!!

They hold your money for no reason, give no explanation, and contacting the Customer Support only gives you the same generic answer that they're 'looking into it'. This is their busines model, as you can see in other reviews as well. Dangerous company, they're thieves. I do not recomment. Not at all

Hi Airwallex, you mention to add info, but i cannot see where to do that??

Very bad, I cannot do the login, it throws me from the app, and I have money in cards. This is the most bad expiriance i ever had with any company, must remove them from all usage do not use this app ever again

Randomly cancelled my account with money in it , no warning, and no ability to speak to a human. Absolutely terrible payment services, just be aware of all of their 1 star reviews on here… wish I was.. my fault.

I had queries about transaction fee details of my Airwallex account, and I got helped quickly from the team, thanks Sarah.

Isaac,
Scalica Consulting

If I could give 0 stars, I would. Completely incompetent and in no rush to resolve the issue. I had $99000 transferred from an account to my Airwallex account and they've lost it. I've waited more than 10 days for it and my business is now suffering as a result. With no funds, we can't pay suppliers, no supplies equals no sales and no income. All I get from Airwallex is 'we're looking in to' D ok yourselves a favour and avoid Airwallex.

My account was "temporarily" suspended 2 months ago, and it is still suspended.
They say that they are reviewing it, and can't tell me the reasons.
Meanwhile I can't use my funds that are there!!!
By the way, in case you were wondering, the business is digital marketing (such as running Google ads for businesses) not drugs or terrorism.

Unfortunately, my experience with Airwallex has been extremely disappointing.

For several days, my funds have been withheld, and despite sending multiple emails and follow-up requests to customer support, I have received no meaningful response or any indication of when this issue will be be resolved.

This situation is causing serious harm to my business. I am unable to fulfill customer orders on time, which puts me at risk of receiving negative reviews, losing customers, and suffering significant financial and reputational damage.

I fully understand and respect the need for security and compliance checks. However, the complete lack of communication and support is unacceptable. A financial services company that manages its customers’ funds should provide timely assistance and transparent communication, especially when a business is being directly affected.

I sincerely hope this review finally prompts someone to take responsibility for my case and resolve an issue that, so far, has been handled with a complete lack of urgency and professionalism.

My application was rejected even though I provided all the required documents for my legitimate Shopify eCommerce business. My company is a legally registered U.S. LLC, and I only intend to receive Shopify payouts through Airwallex.

When I contacted support, I only received a generic response referring to "internal policies" without any specific explanation.

I respectfully ask the Airwallex team to conduct a deeper review of my application or let me know if any additional documents are needed. I would really appreciate the opportunity to clarify any concerns.

Their complaint site states that if you are in the UK, your complaint is acknowledged within 2 business days with a complaint reference number and a response is issued within 15 business days. About 35 days has passed and my complaint has not been acknowledged. I only get responses which include "under review" and "getting back to me as soon as possible". Having a look at others experiences with airwallex on this site explains why.
Having a terrible customer support is reason enough to avoid handling your operations with this company considering the fact that they dont even take your complaint seriously. Please seek other solutions and avoid airwallex just for your mental health alone.

I hope they pick up on this and tend to my ticket 1511182

If you don't want your funds locked up for months, avoid airwallex at all costs

I sell wax online, and over the past couple of months my sales have taken off after my content started getting a lot more reach. I had a few days where I was bringing in over $2,500, but not long after that my account was restricted. Because I use the money from each day's sales to buy more stock and pay for shipping, everything has been put on hold. It's been more than 1.5 months now since my funds have been locked up. I have emailed them more than 15 times and have even asked them to issue a final response so I can contact financial ombudsman services but they keep delaying and extending the deadline for a final response. This is so incredibly frustrating as they are incredibly slow. I have worked with other providers and their customer service is not this atrocious. For ease of mind please avoid at all costs if you are a small business. Airwallex can destroy your entire livelihood.
Ticket #1516431
Complaint reference number C216/26

hi I run a new clothing brand, it blew up (I do organic ads) and I recently had a big surge in sales so they RESTRICTED ME. a few days were over 2.5k revenue a day. I do print on demand, so to ship my customer's products I need to pay my supplier for product and shipping. this issue has been going on for a week and this caused a huge delay. around 10k in revenue may be lost if customers wanted to cancel or refund. im also afraid airwallex may ban my account for no reason because I heard those stories in the past. I tried contacting them many times, I even sent an email saying I will seek legal advice if this isn't resolved. nothing. my business lost so much thanks to this poor customer service and choices. all they will tell you is "we've escalated this to our specialist team" and you never hear back even after tens of emails BEGGING for it to be fixed. airwallex imagine you go out of business for a few days twice a week and see how it feels like! I cant believe any of this.

Airwallex is so bad mann.

They hold €1930 for months and don't explain why or what they are doing. I have already emailed 10+ times and asked for clarification. Absolutely zero effort is put into you as a partner.

Besides this, I have also had countless other problems with them.

What I find particularly reprehensible is that large companies you depend on will quickly punish you if you don't have your affairs in order, but that they themselves do absolutely nothing for their own customers; it is a real disgrace.

Airwallex, when are you going to release our budget?

The onboarding team did not help change a blocked user role, which has prevented us from doing our payment run. We have asked for weeks to help resolve the issue and they even stopped responding.
Their systems look good, but the onboarding team follow up and after care level is very poor. Banking is the heart of any business and they need to ensure clients have their system running.

Someone hacked into our airwallex and started calling us pretending to work for Airwallex. I imagine this is a common scam.
Absolutely no way to communicate with Airwallex (they used to have a phone number) and I haven't heard from them for 3 days since we reported it. There is no way I would use them ever again. Avoid at all costs!

Review:
I applied for an Airwallex account and my application was rejected with a generic message saying they are “unable to support your account at this time” and that “after careful review, this decision is final”.

No proper explanation.
No meaningful reason.
No opportunity to clarify anything.
No appeal process.
No indication of what part of the application was a problem.

For a company presenting itself as a serious business banking and payments platform, this is an incredibly poor customer experience. Businesses need transparency, not vague automated rejection messages that give you absolutely nothing to work with.

The worst part is the tone of the message. It makes it sound like a proper review has happened, but gives the applicant zero detail and shuts the door immediately. That is not how you build trust with potential customers.

If Airwallex does not want to support an account, that is their choice. But refusing to provide any useful explanation is poor service and a complete waste of time for businesses applying in good faith.

Based on this experience, I would not recommend Airwallex. There are other providers that communicate far more clearly and treat applicants with more respect.

Response to Airwallex reply:
Thank you for your response.

One important point I forgot to mention is that I am already an existing Airwallex customer through another business entity, and I have been successfully using your platform. That makes this experience even more confusing.

As an existing customer, I expected my history and relationship with Airwallex to count for something. Instead, after spending considerable time completing the application and providing all requested documentation, I received a rejection with no meaningful explanation and no opportunity to address any concerns.

I understand that you have regulatory obligations, but simply referring applicants to your policies and stating that you cannot provide further details is not transparency. It leaves legitimate businesses with no way of understanding or correcting whatever issue may have led to the decision.

I hope the ongoing review is carried out by a senior member of your onboarding team and that my existing customer relationship is taken into account. At this stage, my biggest disappointment is not the rejection itself, but the lack of communication and the poor customer experience from a company I was already using and trusted.

Terrible experience with Airwallex that resulted in our business missing payroll for our Thai staff.

Before making the transfer, I discussed the process with our Airwallex Account Manager to determine the best way to move funds from one of our New Zealand businesses to another business we own in Thailand. Both companies have the same names... Previously a payment was rejected. We were advised to split the transfer into multiple payments to avoid the payments being rejected.

To ensure everything worked, we first tested a single transfer, which arrived within one business day without any issues. Based on that successful test and our Account Manager's advice, we proceeded with four transfers.

After three business days, the payments had still not completed, so we had to proactively contact both Support and our Account Manager. Only after we followed up did we receive two Requests for Information (RFIs), which we responded to within minutes.

From that point onwards, despite repeated follow-ups, the only update we received was that the payments were "with our banking partner for review." No meaningful progress updates, and no indication of what was causing the delay.

It is now five business days with no sight of a resolution.

I completely understand that AML and compliance reviews are necessary. However, if Airwallex knows certain transactions are likely to trigger additional reviews, there should be a better process. Customers should be told upfront what documentation will be required, or Airwallex should proactively collect that information before funds become stuck in review for days.

We’ll be going back to traditional banking for our cross-border payments.

3 transfers missing and no support, have initiated a case with the FCA. Stay well away the bank is not operating correctly.

I am currently dealing with a very concerning issue regarding a missing deposit to my Airwallex account.

I made a transfer close to a week ago using the Add Funds bank details and payment reference shown inside my Airwallex account. The transfer details match the information displayed by Airwallex, yet the funds have still not been credited to my account and they "can't be located"

Airwallex support first stated that the deposit may have been made to an old/deprecated Add Funds account. However, I checked the Add Funds section in my account again and the details/reference still matched my transfer. I provided evidence of this, including the transfer confirmation and screenshots showing the matching account details.

The response I keep receiving is that the matter has been raised with a “specialist team” and that they are checking whether the funds can be located and credited. I have not been given confirmation of whether Airwallex has received the funds, whether they are pending reconciliation, under review, or being returned.

0 responses to my questions, just keep being delegated to different fake branches.

I will update this review as soon as Airwallex provides a clear explanation or resolves the issue.