Relay Financial Reviews 

ZERO stars. I was excited to use relay and do the profit first method. Literally the day after opening my account and transferring money from my business software they decided to close my account and do a compliance review which is holding my money for up to 60 days. Over $18,000 they’re “holding.” If you own a legitimate business, bank elsewhere

I wasn't receiving the cards when I first started, I called for assistance and got it remedied.

Easy to use. Great support. I feel secure using Relay!

I Love this bank. I have used it for our non-profit and have introduced it to my children to start their business. It connects with Stripe easily and It allows you to have different local organizations as a part of your banking solutions via non-profit.

I love this bank, they are fast to process payments. the customer service is understanding and I can have different accounts but view them from one platform. This make budgeting and accounting so much easier put with the virtual cards and the ease of the creating a card right on the website it is a no brainer.

I am tickled green about Relay and everything it offers! It's the kind of banking I didn't even realize I needed.

I'm especially excited about the ability to create multiple “sub” accounts to organize and manage cash flow with intention. As a small business owner, being able to separate money for taxes, payroll, operating expenses, profit, and other priorities as the money comes in is a game changer.

It feels like an answered prayer. Instead of getting bogged down in spreadsheets—or doing mental math on the go and hoping the numbers add up—I can create a system that helps me see where my money is going and what's actually available to spend and invest.

I have been able to connect with real humans during and after onboarding which is a huge plus. The profit first books compliments the bank site nicely too. My business acquisition will happen in a couple weeks and I am excited to get smarter than my last business ownership experience :) Love webinar options

Took a demo with them and it was very informative. Relay is competitive in nature and worth considering for small businesses. All my questions were answered including foreign transaction fees for incoming wire transfers in different currencies. A bit of bummer that physical cards are not sent out to teammembers based out of the US - but hopefully that comes in the future - meanwhile one could use virtual cards.

I had an incredible experience with Relay's customer care. The support team was extremely patient, professional, and helpful throughout the entire process. They provided amazing guidance and a very quick resolution to my issue. I highly recommend Relay for their outstanding support!

Answered my questions. Walked me through the place on the website to get my task done.

The customer service is top notch. My representative was polite and quickly worked to resolve the issue with my locked account. He also seemed positive and invested in his job. I appreciated the prompt resolution of my problem.

Great experience. They provide a very personal level of customer service that is unmatched in my opinion.

The support team at Relay was wonderful about responding to our requests for assistance by answering our questions, clarifying the processes we needed to follow, and walking us through the procedures. Thanks to patient team members, we were able to achieve our goals in a timely manner!

HORRIFIC. Frozen account with zero responses. Their CEO can write as many articles as he wants, this is simply not an acceptable way to do business. DO NOT bank with these guys for any reason

RE: Greg - Senior Customer Experience Specialist. After wasting hours with another representative who provided no help, only frustration, Greg came to the rescue to restore the Relay credibility I have known for the years I am a client. His immediate statement as to we'll get this resolved immediately put me back on track with Relay and my respect for them as my banking partner. After such an experience, as I said on the call, Greg deserves to receive full accolades from the company and his direct supervisory chain of command. I thank him for his diligence, caring and follow up.

Relay is terrible. Don’t trust them with your money, they kept telling me they were going to freeze my accounts if I didn’t update my business information. After doing so multiple times they sent me an email telling me they had frozen my accounts and then later sent a second email saying that the first email was sent an error. These guys are clowns.🤡

Opened a Relay account and a year later received a six figure wire transfer, the next day at 10am I sent a wire from the funds received and also received confirmation that it was sent. 3pm the recipient did not receive it. Contacted the most useless customer service on the planet, slowly deciphered their stupid Indian answer to mean it sometimes takes a day and to check the next morning. Next morning - nothing. Pilots spent the night and I had to pay their expenses plus another $3000 additional day rate and $1500 to hangar the aircraft for another day. Customer service said theyll contact Account Specialist but will not give me their number as I'm told they don't have a phone number... Another day, another $4500+ spent. Day 4, "John" in their compliance team emails and has me answer four questions fist, one is what is that wire going to be used for, another is to supply legal picture ID and a selfy, seriously, WT actual F.... But i did. Next day nothing. so i Wired the amount needed to get the crew to deliver the plane and for me to stop the daily bleeding. I instruct useless Customer Service to cancel my original wire and put my funds back in my account. I doesn't happen. three weeks latter and 9 email demands it shows up in my account, and when i try to send my money to my BofA account it doesn't happen as I'm told my account has been frozen but nobody will tell me why or who has frozen my account. Two more months latter I discover my account is located in Canada ! I contact FDIC and the Canadian CDIC, they both respond by saying the same thing, they'll reach out to Thread Bank which is Relays banking partner. They have no idea why im frozen, but did say they've been contacted by both the FDIC and the CDIC and are looking into it. Two more weeks pass, several more emails, and the AI "john" emails and suggests that I remove all my funds as my account will be getting closed in two weeks . FK everyone at Relay, from Canada all the way to India...

Nat was absolutely amazing! She was very kind, funny, and went above and beyond to help resolve my duplicate account! Such a pleasure!

The staff are professional, and handle their business in a timely and efficient way. If you have an issue that needs the attention of one of their teams, you will hear from them within 2 days. They were able to receive and resolve my problem within 3 days. That is quality!

Relay is dependable, trustworthy, outstanding customer services in every way. You always have someone there to help you no matter what you need.
Anthony H