Making labels is so easy with Shippo! The setup time is almost nothing. You can import information from the commerce site you use or make labels by manually moving information over one at a time (... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The pricing is great in comparison to typical retail pricing. I did have a billing issue with UPS and after a quick email to Shippo support they resolved it immediately. They also proactively provi... See more
Company replied
Overall Shippo has been a great service. They have reasonable rates, options for carriers, time frames on shipments. All of your customers and shipments are stored in your account. I highly recommend... See more
We have used Shippo for years. This has saved us and our customers a large amount of money. The website is easy to use. Retrieving shipping information and printing labels has been a breeze. We will... See more
Company details
Written by the company
Shippo is a multi-carrier shipping provider that easily integrates into your workflow so you can manage and fulfill orders in one place — giving online sellers and logistics leaders more ways to maximize margins and efficiency across the entire fulfillment journey.
Shippo
Written by the company
- Deliver by design — at every stage of ecommerce complexity.
- Shippo works with the tools you already use to power shipping capabilities once exclusively reserved for retail giants. Now they’re yours, in one convenient app.
Best rates on the most carriers
Get the lowest cost on all the major carriers
Access over 85 carriers worldwide and best rates at each of them, including regional carriers others cannot provide.
Contact info
703 Market St, Suite 200, 94103, San Francisco, United States
- support@goshippo.com
- goshippo.com
3.5
Average
543 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i HAVE USED SHIPPO FOR PERIODIC…
i HAVE USED SHIPPO FOR PERIODIC PERSONAL MAILINGS. I NOTICED ON MY CREDIT CARD STATEMENT A MONTHLY CHARGE OF $19 FOR A "PRO PLAN" THAT I DID NOT KNOWINGLY SIGN UP FOR. I HAVE BEEN TRYING TO CANCEL THIS PLAN FOR OVER A WEEK. I HAVE NOT RECEIVED ANY RESPONSE BECAUSE THEIR FORMS REQUIRE THE NAME OF YOUR BUSINESS AND THE URL FOR YOUR WEBSITE. I HAVE NEITHER SO THE FORM WON'T SUBMIT. I FOUND A FORM THAT FINALLY SUBMITTED. I HAVE BEEN CHARGED $76 AND HAVE ONLY MADE 2 LABELS!! SHIPPO NEEDS TO ESTABLISH CUSTOMER SERVICE THAT IS ATTAINABLE. I WOULD LIKE A REFUND FOR THE $76.
Shippo responded and refunded my money!
21 July 2026
Unprompted review
Reply from Shippo
Hi Mary Ann,
Thank you for sharing your feedback. We’re sorry to hear this has not been a positive experience. Billing clarity is very important to us, and we understand how frustrating unexpected charges can be.
I wanted to let you know that we had reached out to you earlier today regarding this matter and have issued a refund for the charges in question. We will also be following up through your support ticket to make sure you have the details and to help with any additional questions you may have.
We sincerely apologize for the inconvenience and appreciate the opportunity to address this and make things right.
Thank you,
The Shippo Team
Their customer service bot canceled my label without my permission
Added insurance to a Usps item and later read it wouldn't cover the contents anyway so wanted to cancel .
Their bot is faulty and initially said I didn't pay for insurance (a lie ), and then cancelled the complete label without me asking it to, or me giving it permission .
This has led to a mess with tracking and trying to get them to fix the issue,all because their customer bot is incorrect and did more than what it was asked .
I'd stay away and find a better provider who can actually assist when something goes wrong .
20 July 2026
Unprompted review
Reply from Shippo
Hello,
Thank you for taking the time to share this, and we're truly sorry for the frustration this caused. Having a label canceled without your permission, especially after being given inaccurate information about your insurance, is not the experience we want for you, and we understand why this has been so disruptive to track and resolve.
We were able to locate your account, and our support team is reaching out to you directly to help sort out the tracking issue and get this fully resolved.
Thank you for your patience, and we appreciate you bringing this to our attention.
– Shippo Support
TitleSave yourself the stress, hidden charges, and headache—find a different shipping platform.
Title: Terrible Communication & Hidden Billing Practices — Steer Clear
They operate completely in the shadows regarding their billing. Save yourself the stress, hidden charges, and headache—find a different shipping platform.
13 July 2026
Unprompted review
Reply from Shippo
Hello Vickie,
Thank you for sharing your feedback, and we're sorry to hear this hasn't been a positive experience. Billing clarity is important to us, and we understand how frustrating unexpected charges can feel.
For context, charges on a Shippo account can include monthly subscription fees as well as carrier-side adjustments (such as customs charges applied by the carrier after an international shipment). We know these aren't always intuitive, and if something doesn't look right, we're always happy to walk through the specifics and help dispute any charge that seems incorrect.
We were able to locate your account and would welcome the chance to go over these charges with you directly. Please feel free to reach out to us here so we can take a closer look:
https://support.goshippo.com/hc/en-us/requests/new
We appreciate you taking the time to share this, and we hope we can help clarify things for you.
– Shippo Support
Shipping could not be easier..
Shipping could not be easier...nor more affordable than getting taken for a ride by the shippers! I ONLY ship with Shippo and tell others to do the same.
13 July 2026
Unprompted review
Reply from Shippo
Hello,
Thank you for the kind feedback! We're so glad to hear that you find Shippo easy to use and that it's saving you money. That's exactly what we aim for.
If you ever have questions or need any assistance, our support team is always happy to help: https://support.goshippo.com/hc/en-us/requests/new
Thanks for being part of the Shippo community!
– Shippo Support
Terrible decision to use this app from…
Terrible decision to use this app from my Wix store, easy to set up , purchased shipping label no problem.. then immediately blocked my account l was unable to print the shipping label l purchased , customer service is non existent. Had to repurchase directly to Royal Mail .. still awaiting a response from shippo .. l would suggest not to use this company
10 July 2026
Unprompted review
Reply from Shippo
Hi Andrew,
Thanks for the review. We're sorry about the account block, and we understand how frustrating it is to not be able to download a label you've already paid for.
We found your account and tried to reach out directly, but your email provider bounced our message back. If you can allow-list support@shippo.com, or use a different email, we'll respond to any ticket submitted here: https://support.goshippo.com/hc/en-us/requests/new. Live chat is also available if that's easier.
We look forward to helping sort this out.
– Shippo Support
I love Shippo
I love Shippo! Easy to navigate, never a problem with the labels, connects with all my shops!
1 July 2026
Unprompted review
Reply from Shippo
Hi Jeanne,
Thank you so much for the kind review! We love hearing that Shippo has been easy to navigate and reliable across all your shops — that's exactly the experience we work hard to deliver every day.
If you ever need anything, our support team is always here to help:
https://support.goshippo.com/hc/en-us/requests/new
Thanks for being part of the Shippo community!
– Shippo Support
0 Warning When Failures Occur
I scheduled a pickup through their website, only to find out after the pickup window that DHL never received the request.
Shippo support confirmed this was a known issue on their end they were investigating, but I received zero warning or notification before relying on the pickup.
The lack of proactive communication left me scrambling and completely changed my plans. They let me schedule a pick up, purchase postage, and gave me confirmation despite knowing their system was faulty. Very disappointing experience, and I won’t be using Shippo again.
29 June 2026
Unprompted review
Reply from Shippo
Hi Andrew,
Thank you for your review. We’re sorry to hear about the trouble regarding a DHL pickup — we understand how frustrating it must have been to not have your packages picked up as expected.
We were able to locate your account and have reached out to you directly via email with steps to get this resolved. Our team is happy to assist further if needed.
Please feel free to respond to our email if you have any additional questions.
– Shippo Support
100% crooks - shady -- bait and switch -- beware!
100% crooks.
Showed me a price of $13.xxx - and charged $31.xx.
(3 other options were all below $20) I had picked the cheapest and it only become $31.62 AFTER I printed the label.
When I asked them to cancel the label (within about an hour) they offered to redund the money into my shippo account AFTER 14 days after the carrier confirms that I didn't ship anything. Wasted 30 minutes on Chat
25 June 2026
Unprompted review
Reply from Shippo
Hello,
Thank you for sharing your feedback. We're truly sorry to hear about the rate discrepancy and the frustration this caused — we completely understand how unexpected charges can be upsetting, especially when the amount shown at checkout doesn't match what was billed.
We were able to locate your account and will be out to you directly via email to look into what happened with this shipment and work toward a resolution. Our team is happy to help get this sorted out.
Please feel free to respond to our email if you have any additional questions.
– Shippo Support
SCAM
SCAM! My package got lost in FL on June 9th but Shippo mysteriously charges me $34 in surcharge on June 22nd and falsely claimed its because the package was sent to San Pable, CA which they claim is farther away from Berkeley than across the country??? In the same email, he acknowledges that my package was lost June 9th in Jacksonville but the surcharge was justified for this invisible package??? I caught them lying to get extra cash from false surcharges and they only offered me CREDIT for the fraudulent $34. I looked at my invoice and all of my packages have arbitrary enormous surcharges!
22 June 2026
Unprompted review
Reply from Shippo
Hi Roshanak,
Thank you for your review.
We’re sorry to hear about the trouble regarding the lost package and carrier adjustments being applied to your shipment — we understand how frustrating unexpected charges can be.
We were able to locate your account and our team is looking into this case further. We will be in touch shortly via your initial support ticket.
Please feel free to respond to our email if you have any additional questions.
– Shippo Support
Very easy to use
Very easy to use. I love that I get all the shipping options in one place. Then I can decide on what I want. It’s also great to be able to add insurance and so on.
9 June 2026
Unprompted review
Reply from Shippo
Hello,
Thank you for the kind feedback! We're so glad to hear that you find Shippo to be easy to use — that's exactly what we aim for.
If you ever have questions or need any assistance, our support team is always happy to help:
https://support.goshippo.com/hc/en-us/requests/new
Thanks for being part of the Shippo community!
– Shippo Support
Easy processing and choice of shippers…
Easy processing and choice of shippers is great
5 June 2026
Unprompted review
Reply from Shippo
Hello,
Thank you for the wonderful feedback! We're so glad to hear that the shipping process and carrier options have been working well for you — giving you flexibility and ease of choice is exactly what we aim for.
If you ever have questions or need any assistance, our support team is always happy to help:
https://support.goshippo.com/hc/en-us/requests/new
Thanks for being part of the Shippo community!
– Shippo Support
Reply from Shippo
Hi A.D.
We love hearing this, thank you! If you ever have questions or need assistance, our support team is always happy to help: https://support.goshippo.com/hc/en-us/requests/new
- Shippo Support
Been with Shippo for years
Been with Shippo for years, the other vendors competing for Small Business clients don't even come close.
4 June 2026
Unprompted review
Reply from Shippo
Hello,
Thank you so much for your kind words and for your continued loyalty over the years — it truly means a lot to us!
We're thrilled to hear that Shippo has been your go-to shipping solution, and we work hard every day to make sure it stays that way for small businesses like yours.
If you ever need anything or have questions along the way, our support team is always here to help:
https://support.goshippo.com/hc/en-us/requests/new
Thanks again for being part of the Shippo community!
– Shippo Support
Reply from Shippo
Hi Sharon,
Thank you, we appreciate the kind words! Reviews like this keep us motivated to keep improving. If you ever have questions or need assistance, our support team is always happy to help: https://support.goshippo.com/hc/en-us/requests/new
- Shippo Support
This is perfect for use with eBay or…
This is perfect for use with eBay or just your everyday shipping needs. You can connect your eBay store to Shippo and it will import your orders to make your shipping much easier.
1 June 2026
Unprompted review
Reply from Shippo
Hi Rick, so glad it's working well for you!
We love that the eBay integration is making shipping easier. Thanks so much for taking the time to share this! If you ever have questions or need assistance, our support team is always happy to help: https://support.goshippo.com/hc/en-us/requests/new
-Shippo Support
This a a very simple and uncomplicated…
This a a very simple and uncomplicated solution for Small Business's like mine.
1 June 2026
Unprompted review
Reply from Shippo
Hi Abimbola,
Simple and uncomplicated is exactly what we're going for! Thanks for the kind words and for trusting Shippo with your small business. If you ever have questions or need assistance, our support team is always happy to help:https://support.goshippo.com/hc/en-us/requests/new
-Shippo Support
I was supposed to get $50 for referring…
I was supposed to get $50 for referring someone and they were also suppose to get $50 for spending $50 on labels. It was suppose to be automatic and instantly. I purchased like 10 more labels and I keep getting charged. It's all fake just so people can sign up
It doesn’t say that it says when the person I refer prints the first label I automatically get $50. It doesn’t clarify I have to spend $50 as well for both of us to get the $50 well anyway this was 2 days ago I am now way over the $50 in spending and I still haven’t received their credit.
27 May 2026
Unprompted review
Reply from Shippo
Hi Mayra,
Thank you for your review. We're sorry to hear about the trouble with the $50 promotional credit on your account. We understand how frustrating it can be when promos aren't applied as expected.
We were able to locate your account and are reaching out to you directly via email to get this issue resolved.
Please feel free to respond to our email if you have any additional questions or concerns.
– Shippo Support
I enjoy working with Shippo for all my…
I enjoy working with Shippo for all my shipping needs. They’re easy and efficient. Keep up the good work.
16 May 2026
Unprompted review
Reply from Shippo
Hello,
Thank you so much for your kind words! We're delighted to hear that Shippo has been easy and efficient for all your shipping needs — that's exactly the experience we strive to provide.
If you ever have questions or need assistance, our support team is always happy to help:
https://support.goshippo.com/hc/en-us/requests/new
Thanks again for being part of the Shippo community!
– Shippo Support
Absolutely the worst customer support…
Absolutely the worst customer support around. They only communicate by email and Take hours to respond. You literally can not get them to phone you. If I could give a negative number I would.
8 May 2026
Unprompted review
Reply from Shippo
Hi there,
Thank you for sharing your feedback. We understand your concerns regarding delayed replies to your inquiries and appreciate you taking the time to bring this to our attention.
I noticed that someone from your company was able to connect with our agents via email to review the issue and am glad we were able to get it resolved.
Feedback like yours helps us continue improving, and we appreciate the opportunity to address your concerns.
Please feel free to respond to our email further if you have any additional questions.
Great Pricing and Customer Service
The pricing is great in comparison to typical retail pricing. I did have a billing issue with UPS and after a quick email to Shippo support they resolved it immediately. They also proactively provided tips on how to avoid similar problems in the future.
Great experience over the last year.
10 May 2026
Unprompted review
Reply from Shippo
Peter,
Thank you so much for your kind review! We're thrilled to hear that Shippo's pricing has been a great value for you compared to typical retail rates — that's exactly what we strive to deliver.
We also appreciate you sharing your experience with our support team. We're glad we were able to quickly resolve your UPS billing issue and provide helpful tips to prevent similar situations down the road.
If you ever need assistance, our support team is always here for you: https://support.goshippo.com/hc/en-us/requests/new
Thanks again for being part of the Shippo community!
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