Brian S

Quick and easy ordering and delivery, exactly as ordered

Two days to allegedly attempt deliveries? Customer service (Claire evri time) said it missed the connection with the delivery van, if that's true, why did I get tracking details? Sound like bull**** to me. Is it just the Dundee depot? I have just told St. Eval we can no longer order their wonderful candles because they send them via Evri ..... six days from Cornwall to Perthshire? THE worst courier service in the country.
I'd LOVE to thank Evri for the response below but, it is just a typical response from them, no REAL support or help for something that is a recurring problem.
Now THREE days late and what have "customer service" done? Not a thing. I intend to check my legal status for a case against Evri who have been late every time or completely lost items.
Well, well, well! Latest update? We have asked the depot to have a thorough search as it looks like it has been misplaced!!! Stolen perhaps? Yet again! There is obviously a serious problem at Dundee depot, this is NOT the first time this happened. THE WORST COURIER COMPANY EVER!

My plants had died, after confirming with photos I was refunded immediately. Easy and straightforward from first contact to last 👍

Cracking service and delivery from Mariusz Rzepka today, thank you.

Really glad to get my lens back after a delay caused by the courier (DPD). I'm not convinced I got the same box back although the packing box it was enclosed in had some damage to it so that may have damaged what was a brand new lens box. The lens looks great and works really well in a quick test. I'd use Fixation again but try make sure that the courier used can deliver as promised. I missed using this lens as I wanted to on our holiday because the courier didn't pick up and deliver as expected.

Root plants have always been spot on for us, sadly, the courier, not so much

I had a Nikon lens collected by DPD on Thursday, March 19th and received a text telling me it was on its way and that was that! Today, the 24th, I checked with the recipients and it had not arrived. They checked with DPD and it had been held up in the Dundee depot, just down the road but, should be delivered today. Now, this is my only long zoom lens, my go-to for all my nature walks and they held onto it for WAY too long without letting anyone know!? NOT GOOD SERVICE in fact, almost every time I have an incoming delivery it is delayed these days.
Personally I now have more faith in Royal Mail and really wish more companies would switch back, the courier companies seem to think they have it all now and we are no longer important. I am NOT happy with this AT ALL DPD!

Order, prepared, posted, delivered! Excellent service and products. We keep a stock of "sleepy tea" because it works for us and it's delicious 👍

January 28th - Another week on, has anything changed? Actually, yes.
A "manager" got involved as a result of my previous review and ...... absolutely no change other than my mother losing MORE sleep, getting even more stressed!
You'd like to think that the only company with the monopoly on landlines might be capable of managing and re-connecting one, right?
Not BT. I've said it before, I'm saying it yet again, absolutely useless! How do BT manage to be SO BAD? An alleged manager will "get it all sorted" and hasn't! I'm tempering my language here! BT you are a disgrace!
DISGUSTED! My 88 year old mother is being made to feel ill, not sleeping and worrying her self to death over BT's inability to do anything right!
SEe my review on Openreach!
See the review above!
BT / Openreach disconnected her landline in error. She cannot get it back with the same number but ..... someone tried and she is now being charged for a new service she told them she does not want.
You guys are THE WORST communications company on this planet! Remember your customers? Remember you are supposed to be supplying a service? Not killing them with your total incompetence!!!!

January 28th ----- No Change! Apart from further stress to my mother!!!!!!
What a shame there's no negative mark option! This lot are an utter shambles. My 88 year old mother has been attempting to get her landline, which she pays for, to work, it has NOT worked for months. Calling BT is an utter waste of time and effort. BT Openreach have signed off the issue as fixed and yet, surprise, surprise, it isn't! The line does not and has not worked for months. THE worst customer service on this planet! Ongoing issue that has to be fully explained, AGAIN, every time she calls. DISGUSTING
UPDATE: January 21st - You're phone line acann ot be re-instated with your old number but we'll try! "Please don't" If she is now charged for that, we will seek legal advice. The address held for her was wrong! Maybe that's part of the problem???? Do you guys do ANYTHING well?
Her dinner was ruined, she had very little sleep worrying about all of this!!!!!!
Yet again ---- DISGUSTING

We've order a few bushes and trees from Roots and they've all been great, delivered as soon as they're ready / available with helpful guidance on what to do next. There's always clear comms during the process. Our only issue is how the plants deal with our weather, nothing to do with Roots :)