Alistair Thompson

Good delivery, on time and delivered with care.

Contacted them as a journalist asking questions about business practices and the voluntary code they are signed up to, and no response. Several emails all unanswered. Hardly fills you with confidence.

Update. Thanks for the response, the first I have seen. There was no acknowledgement, or any form of reply at all to a few simple questions about the voluntary code and compliance. How can your customers, myself included have confidence in your company and how it operates?

Impossible to speak to a person on the phone as the wait is 40 minutes, and when you do get through, you get cut off. No point going to a branch, as they can't help and simply advise you to call the complaints number. No wonder the challenger banks are doing so well.

Delivered on time and with care.

Excellent service. Timely and delivered with care.

Bought a few items in store rather than online and very impressed.

Brilliant. Just like the old days.

Only bought a couple of products but fast delivery and exactly as advertised.

The offers are really good to start with, but then they slowly change them, making them much worse. Also on the promotions pages, in my experience the prices are more expensive than on the non promotion pages. When you contact customer service you get canned robotic answers which never address the points you raise.

Update - this response doesn’t address the issue. I tried twice to speak to a customer service representative and both times got almost identical canned responses, which did not address the points I raised. It seemed like the responses were AI generated, even though I was supposed to be speaking to a human. Very poor.

Another lost item. No customer services and unwilling to tell me the name of the the logistics company whose number they were allegedly tracking. I have never had a package tracked by this company delivered, despite on several occasions claiming they have, but without any proof. I can only conclude as others have that this is a scam company, or company which has such poor controls that it is routinely being used by scam companies in China.

The sage continues! This is an update on my previous review at the time I had been in correctly advised on treatment as a consequence I have to see a specialist. The specialist was instructed in Feb via a company called Speed Medical, an ironic name as they have been anything but. Heard today, finally that I have an appointment at the end of July. This means a simple no fault accident, where the other side admitted liability will have take over 12 month, not to resolve. All this time I am still out of pocket and emails sent go unanswered. Very disappointing experience.

In my opinion do not use this company. They have been utterly hopeless in my case and have been unable to resolve a simple car accident which took place in the June 2024, where the other party admitted liability. They do not correspond regularly or answer complaints.
**Update** Credit where credit is due, just had a phone call from a very helpful lady who is taking on my case. Received an apology and action is being taken to resolve the outstanding matters. Accordingly have amended my comment, score and provided this update which I hope will be useful. Will provide further updates as this progresses.

Made buying a car easy and almost painless.