UL533197454YP William Robinson Order #1019 ... AeroCore™ Gel Cushion TRIPLEIncludes: 3 AeroCore™ Gel CushionsFree Gift: 3 AeroCore™ Premium CoversGuarantee: 90-Day Rash Preventio... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tracking Info says the parcel was delivered 12.16 am 13 October. There is no parcel, no proof of delivery. I gave surveillance cameras that do not show any delivery or activity before, during or aft... See more
Company replied
Purchased an item through Walmart online and it was supposed to be delivered by 17Track. Turns out, this is a scam tracking website that scammers use to hold your money for over 30 days making it diff... See more
Company replied
Nude5001403233 The tracking for the above parcel says its at the local warehouse No mention of where this is so extremely vague No mention of who the local courier is I have emailed 17 track st... See more
Company replied
Company details
Written by the company
Hi friends! Thanks for visiting us on Trustpilot! Just a quick note before you review: We are a free package tracking platform, not a seller or delivery company — we only help you track packages from 2800+ couriers worldwide. We simply show tracking info from couriers' websites. If there's any issue with your package delivery progress, please contact the seller or carrier directly. Thanks for understanding! — 17TRACK Team
Contact info
3230 E Imperial Hwy # 300, 92821, Brea, CA, United States
- Serv@17track.net
- www.17track.net
1.8
Poor
10k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give them a zero I would
If I can give them a zero I would. It is next to impossible to find how to contact the customer service. You can't contact them they do not respond. I never received my package of items. They tell you to contact the person who you bought the item from. The company that I bought the item from told me to contact them cuz they said they delivered it. Now I live in an apartment complex I do but not only do my neighbors look out for my packages I also look out for my packages there was no delivery at all. No one responded to me in regards to my email that I sent out about my package.
3 November 2026
Unprompted review
Parcel marked as delivered and not…
Parcel marked as delivered and not received
Company doesn't take pictures as proof of delivery
I can't leave my house and rely on services like this
So disappointed and out of pocket
Thanks for nothing really
4 November 2026
Unprompted review
Very helpful human replied and gave me…
Very helpful human replied and gave me lots of useful advice.
4 November 2026
Unprompted review
How is it possible the data cannot be…
How is it possible the data cannot be stored more than 3 month? Are we in 1999?
15 October 2026
Unprompted review
Reply from 17TRACK
Hello, thanks for your review and suggestions. Sorry for the inconvenience. We will note it down and forward it to our team for research. Thanks.
Where is my package??
Hello ,
My oder was NUDE1242684EX , the
Package is arrive in the Nederland but on an other city on the other side of the country. The address I send was clear.
Do you have a solution ? I already send message to the carrier and the shop.
3 November 2026
Unprompted review
Reply from 17TRACK
Hello,
This is 17TRACK service team, thanks for reaching out.
17TRACK is a public logistics info-tracking website/app which provides you with online shipment tracking for free.
As our website is public and free, it means that everyone can get access to our site, so sellers will use and recommend our service to you for tracking. It doesn't mean we work with sellers. Also, couriers ship goods to your seller, not to us. Therefore, we do not handle or involve any parcel shipping or selling.
To better assist you, we’ve put together the following guidelines to help resolve potential issues:
If you encounter problems like unusual estimated delivery times, not receiving your package, or tracking info not updating, please contact the courier responsible for this delivery.
For issues related to wrong addresses causing delivery problems, address changes, receiving the wrong item, refunds, returns, or order cancellations, please contact the seller.
If it’s difficult to reach the seller or local courier, you might consider filing a complaint with PayPal or your bank and request a refund as appropriate. Some buyers have resolved their issues this way, although the exact process might vary.
Kind regards
17TRACK.
Second time I have a parcel not…
Second time I have a parcel not delivered to me through this company, 2 different sellers. Be cautious they do not deliver.
3 November 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as "delivered" but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
To assist you properly, please share the tracking numbers for your packages. We will look into the tracking history and let you know which carrier was involved and what your next best step may be. Please contact us via： serv@17track.net .
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/uCCqHDMkpoo8CkKH7
Sincerely,
The 17TRACK Support Team
I never received my package because it…
I never received my package because it what left at wrong address and when I reached out to the company I havent gotten a response yet
1 November 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as "delivered" but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
To assist you properly, please share the tracking numbers for your packages. We will look into the tracking history and let you know which carrier was involved and what your next best step may be. Please contact us via： serv@17track.net .
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/uCCqHDMkpoo8CkKH7
Sincerely,
The 17TRACK Support Team
Terrible Delivery System both in tracking and delivery
I placed my order on 10/7/26, it was shipped 10/8/2026.
It has been in the US and in my hometown for 2 weeks.
For several days, it was “out for delivery.” Today it said it was delivered, but it was NOT! It is very difficult to track. I have no idea what carrier was supposed to deliver it as I cannot tell on the tracking.
I sent an email several hours ago and have not heard back. Where is my order????? What repercussion do I have?
2 November 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as "delivered" but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
To assist you properly, please share the tracking numbers for your packages. We will look into the tracking history and let you know which carrier was involved and what your next best step may be. Please contact us via： serv@17track.net .
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/uCCqHDMkpoo8CkKH7
Sincerely,
The 17TRACK Support Team
It says DELIVERED
I have ordered aquaflask.. charged me $60 plus, they gave me tracking number, and i have waited for 31 days to this parcel. It says on the tracking delivered but nothing outside my house was delivered. 😣 i have emailed them but it seem that they are ignoring my emails. 😭💔
3 November 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as "delivered" but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
To assist you properly, please share the tracking numbers for your packages. We will look into the tracking history and let you know which carrier was involved and what your next best step may be. Please contact us via： serv@17track.net .
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/uCCqHDMkpoo8CkKH7
Sincerely,
The 17TRACK Support Team
SCAM
SCAM. If your parcel is being sent via this company you have been scammed!
Part of the scammer network. They say they 'deliver' items you have purchased but they deliver nothing and can't even provide real tracking numbers. They refuse all responsibility claiming its the original shipper's fault while simultaneously the original shipper says that 17track has provided them proof of delivery.
2 November 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as "delivered" but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
To assist you properly, please share the tracking numbers for your packages. We will look into the tracking history and let you know which carrier was involved and what your next best step may be. Please contact us via： serv@17track.net .
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/uCCqHDMkpoo8CkKH7
Sincerely,
The 17TRACK Support Team
Have not received my parcel
Have not received my parcel. ZS15046836399 claimed to have delivered I have requested proof nothing forthcoming. It was insured I would like my money back.
17 October 2026
Unprompted review
Reply from 17TRACK
Hello dear,
Sorry to hear that. We are neither a shipping company nor your seller.
17TRACK is a free parcel tracking platform to view shipping information in one place and we are not involved in any shipping or sales. You need to contact your shipping carrier for more information..Please contact us via： serv@17track.net . If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/uCCqHDMkpoo8CkKH7
Here is your carrier's contact information:
courier Name: China Post
Tel: +86 11185
Email:
Contact Page: https://www.ems.com.cn/qps/yjcx/
Have a nice day.
17TRACK
Parcel not received
Parcel showing as delivered by this company on the tracking app has never been received -
24 September 2026
Unprompted review
Reply from 17TRACK
Hi, Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info. You should contact your shipping courier to get the package. But we are happy to provide our help or suggestions. Please contact us via serv@17track.net with your tracking number so we can help you find the exact courier.
Very helpful
Very quick response; the person I spoke with was extremely friendly and helpful.
27 October 2026
Unprompted review
Not a Trusted Service Provider …
I placed an order in September and still haven’t received my order or a refund because they stated that my order was delivered. Everyone is in the scamming business these days!!
29 September 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as "delivered" but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
To assist you properly, please share the tracking numbers for your packages. We will look into the tracking history and let you know which carrier was involved and what your next best step may be. Please contact us via： serv@17track.net .
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/uCCqHDMkpoo8CkKH7
Sincerely,
The 17TRACK Support Team
Undelivered Package
Package was not delivered even though the status states delivered. I wasn't able to reach the shipping agency. Avoid company if at all possible.
23 October 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as "delivered" but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
To assist you properly, please share the tracking numbers for your packages. We will look into the tracking history and let you know which carrier was involved and what your next best step may be. Please contact us via： serv@17track.net .
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/uCCqHDMkpoo8CkKH7
Sincerely,
The 17TRACK Support Team
I am sorry you could not solve my…
I am sorry you could not solve my problem but your assistance was appreciated
29 October 2026
Unprompted review
CROOKS
As big of a bunch of crooks as the seller that stole my money 💰
29 October 2026
Unprompted review
Reply from 17TRACK
We’re sorry to hear about your experience. 17TRACK is a free tracking platform that helps users check logistics information, but we don’t handle the actual delivery. For updates or help retrieving your package, it’s best to reach out to the shipping carrier directly. That said, we’re always here to assist — feel free to email us at serv@17track.net with your tracking number, and we’ll do our best to help you identify the right carrier.
I do not have info about where is my…
I do not have info about where is my parcel
28 October 2026
Unprompted review
Reply from 17TRACK
We’re sorry to hear about your experience. 17TRACK is a free tracking platform that helps users check logistics information, but we don’t handle the actual delivery. For updates or help retrieving your package, it’s best to reach out to the shipping carrier directly. That said, we’re always here to assist — feel free to email us at serv@17track.net with your tracking number, and we’ll do our best to help you identify the right carrier.
Useless company
Even though 17Track is a tracking platform only, they could not provide me any real contact with the Buyer, Carrier in China or the Carrier in Australia. Contacting them was useless, even though they had the tracking number and the tracking information. They provided me false information only and nothing to help me locate the parcel that was supposedly delivered, but was not.
27 October 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived, even though the tracking shows it was delivered. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify:
17TRACK is an independent shipment tracking platform. We are not a shipping company and do not handle, store, or deliver packages. Our system simply displays tracking updates that come directly from the official carriers and postal services handling the shipment.
When a package is marked as delivered but not received, we recommend:
Double-checking with neighbors or nearby household members, in case it was misdelivered nearby.
Contacting the final-mile carrier (which we can help identify using your tracking number).
Reaching out again to the seller, as they are responsible for ensuring the package reaches you or providing a refund/replacement.
To assist you further, could you please provide your tracking number?Please contact us via： serv@17track.net . We'll review the full tracking record and let you know who handled the delivery and what steps you can take next.If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/uCCqHDMkpoo8CkKH7
We truly regret the inconvenience you've faced and are here to support you however we can. .
Sincerely,
The 17TRACK Support Team
The Batteries I ordered from Tic Toc…
The Batteries I ordered from Tic Toc .are marked dropped on my porch . 100 % false I have Ring cameras all over my house with 2 by the front door and guess who never showed up . This company.
18 October 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived, even though the tracking shows it was delivered. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify:
17TRACK is an independent shipment tracking platform. We are not a shipping company and do not handle, store, or deliver packages. Our system simply displays tracking updates that come directly from the official carriers and postal services handling the shipment.
When a package is marked as delivered but not received, we recommend:
Double-checking with neighbors or nearby household members, in case it was misdelivered nearby.
Contacting the final-mile carrier (which we can help identify using your tracking number).
Reaching out again to the seller, as they are responsible for ensuring the package reaches you or providing a refund/replacement.
To assist you further, could you please provide your tracking number?Please contact us via： serv@17track.net . We'll review the full tracking record and let you know who handled the delivery and what steps you can take next.If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/uCCqHDMkpoo8CkKH7
We truly regret the inconvenience you've faced and are here to support you however we can. .
Sincerely,
The 17TRACK Support Team
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