I brought a BMW Z4 3.5i on a 59 plate I had been wanting another for a long time I traded my much loved Jag xf in so at Lakeview Dealership in Bedford it’s add on Auto Traders was very good stating it had Full 128 AA Warranty Check - this was what sold it to me so I brought it from this dealer. When I got home I couldn’t even remove the wheel bolts let alone get the wheels off to put a set of 19 inch Alpina wheels on then I popped off the lid on the air filter and to my amazement found a filter that was full of black crap and all manner of grime in it alarm bells went off by then about it’s service that I was told it had been done. I had my local mechanic check the car over and found nothing had been done at all .So on dropping the old oil and filter found it was like thick black treacle and that was putting it mildly the filter was clogged with thick black carbon residue all 6 spark plugs were all carbonated in black soot the mechanic stated the service lights and service was reset easy enough to do with a cheap obd reader and reset tool off eBay. So the AA warranty inspection could never been done at least wise all these issues would have been fixed before purchasing this car: never again will I believe in the AA warranty check. I have breakdown cover with the AA & thought it very good but the warranty check isn’t being done at least not in my experience and thus far has cost me dearly sadly buying a car should be a breeze not a storm.
30 July 2026
Unprompted review
Reply from The AA Warranty
Hello Dave, Thank you for bringing this to our attention, we're sorry to hear that your experience has fallen short of your expectations. We take all feedback seriously and use it to improve our services going forward. As you would expect, we are very keen to discuss your review further. Please email warrantysupport@theaacars.com with just your registration number and contact details then a member of our team will then be in contact to hopefully reach a resolution”.
I brought a BMW E89 Z4 from this company less than 3 months ago I traded in my Jaguar XF with no problems for the BMW. Sadly I have had nothing but problems since buying the Z4 it was sold with a 128 AA Service Check the main reason for buying it as I’m a AA Member: This service check was a fabrication of truth I found out it didn’t get serviced at all,the oil was like black treacle and the spark plugs were completely covered in soot all 6 iridium plugs knackered & the oil filter was clogged in shite the Air filter was much the same condition when I looked at the air filter this was the point I realised I had been taken for a mug. The sales person David had most certainly lied about the car & didn’t give a fig about it when I phoned him about all the issues including the locking wheel nuts which couldn’t be removed due to being overloaded with to much Torque I have since found out on 10/7/26 the car has got two oil leaks Sump Gasket & Cam Cover Gasket: Lakeview Cars will not pick the car up and sort these issues out at there expense they choose to ignore your calls and emails when they have a legal right to put things right on the car according to the consumer act 2015 the age of the car doesn’t matter if it’s serviced regularly and maintained to schedule: I would not recommend this company The AA 128 check is not worth the paper it’s printed on the AA could not of checked this car over as it should of failed miserably I brought this car because I trusted the AA warranty inspection this company is untrustworthy if you’re thinking of buying a car from them my advice is steer clear or you will be extremely disappointed and out of pocket.
30 July 2026
Unprompted review
Reply from Lakeviewcars
Dear Dave,
We’re genuinely disappointed to read your review as it does not accurately reflect either the history of this vehicle or the extensive correspondence between us.
The BMW was supplied with a valid MOT, underwent our normal sales preparation and was serviced prior to delivery. We categorically reject your allegation that the vehicle was not serviced, as we hold documentary evidence confirming the work carried out.
You also state that your Jaguar XF had “no problems whatsoever”. However, following its acceptance in part exchange, we incurred in excess of £1,300 preparing it to our retail standard. We mention this simply to illustrate that used vehicles, regardless of previous ownership, often require maintenance and preparation before being offered for sale.
Shortly after taking delivery of the BMW, you arranged for the vehicle to be independently inspected. Significantly, that inspection did not identify either the sump gasket leak or the cam cover gasket leak that you now allege existed at the point of sale. Those allegations only arose later, after the vehicle had been in your possession and use.
During that same inspection, the locking wheel nuts were damaged during attempted removal, something you initially sought to attribute to us despite the damage occurring after the vehicle had left our possession.
We also reject your assertion that we ignored your calls and emails. We engaged with you throughout, responded to your concerns and invited an independent assessment so that any reported issues could be properly investigated. That is entirely consistent with both good practice and our obligations under the Consumer Rights Act 2015.
As far as we are presently aware, following our last detailed response to your concerns, we did not receive any further correspondence from you before this review was published. Had you contacted us again with any additional information, we would, as always, have considered it carefully. Instead, your next communication appears to have been this public review containing a number of allegations which we strongly dispute.
It is also important to remember that this is a 17-year-old BMW Z4 which has covered close to 100,000 miles. Whilst every vehicle must be of satisfactory quality at the point of sale, it is entirely unrealistic to suggest that a vehicle of this age and mileage will remain free from wear-and-tear items or develop no faults whatsoever during ownership. Any issue arising months later must be assessed on the evidence available and cannot simply be assumed to have existed when the vehicle was sold.
Finally, your review contains serious allegations that members of our staff were dishonest and that documentation was fabricated. We reject those allegations unequivocally. David has many years’ experience within the motor trade and has always conducted himself professionally and honestly. Likewise, we retain documentary evidence of the work carried out prior to sale and stand fully behind both the integrity of our staff and the quality of our preparation.
We always endeavour to resolve genuine customer concerns fairly, professionally and in accordance with our legal obligations. However, we cannot allow inaccurate or misleading statements to go unchallenged.
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11 August 2024
Unprompted review
Reply from Lensology
Hi Dave, this is Barry from Lensology here!
Thank you for your positive feedback and for sharing your experience. We’re glad to hear you’re pleased with our service and the quality of the reglazing. We appreciate your comments about our customer service response times and are working on ways to improve. Your input is valuable, and we’ll consider it as we strive to enhance our support.
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