Lakeviewcars Reviews 

I traded in my car for a Honda Jazz. Really pleased with trade in price. From start to finish I found David very friendly helpful and informative about the car and I’m very pleased with my purchase. He helped to tax it so I could drive it straight away and waited while I contacted my insurance Would definitely recommend this company. I found all the staff friendly.

My experience of buying a used car from Lakeview Cars to date has been extremely positive.
From the moment I showed interest in the vehicle any questions asked & guidance requested were answered by David & communications were polite & positive.
I was welcomed at the dealership by Andy, encouraged to inspect the vehicle alone & encouraged to take a test drive.
The vehicle was extremely well presented & I felt under no pressure when viewing.
Reservation, deposit payment & making full payment were all straightforward, the latter made at a distance.
David arranged for the vehicle to be delivered to me at my convenience some considerable distance away from the dealership, free of charge, it having been MoTd, serviced (oil change & filter change) & given 6mths warranty.
I am enjoying the vehicle & don’t anticipate any issues with it, but, should I have cause to make contact with Lakeview Cars in future, I am confident any exchanges will be equally polite & constructive.

Could not have asked for a better service, the photos and discription of the car were accurate upon arrival ( having had my time wasted at other sites with inaccurate descriptions on the dealerships website ) Pleasant staff answering the phone to make an appointment to view and test drive. Car was clean on arrival and waiting along with all the relivant paperwork which they handled on my behalf once the deal was struck, change of ownership V5 and road tax ( you have to pay for that seperatly not included ) Payment made by bank transfer.
They were reluctant to disscount the price but gave me a disscounted extended warranty at a very reasonable price which to be honest I prefered as I wanted a peace of mind cover .
I chose to pay cash but they offered me finance if I had needed it but were not pushy in any way .All in all great service and pleased with the end result .

I brought a BMW E89 Z4 from this company less than 3 months ago I traded in my Jaguar XF with no problems for the BMW. Sadly I have had nothing but problems since buying the Z4 it was sold with a 128 AA Service Check the main reason for buying it as I’m a AA Member: This service check was a fabrication of truth
I found out it didn’t get serviced at all,the oil was like black treacle and the spark plugs were completely covered in soot all 6 iridium plugs knackered & the oil filter was clogged in shite the Air filter was much the same condition when I looked at the air filter this was the point I realised I had been taken for a mug. The sales person David had most certainly lied about the car & didn’t give a fig about it when I phoned him about all the issues including the locking wheel nuts which couldn’t be removed due to being overloaded with to much Torque
I have since found out on 10/7/26 the car has got two oil leaks Sump Gasket & Cam Cover Gasket: Lakeview Cars will not pick the car up and sort these issues out at there expense they choose to ignore your calls and emails when they have a legal right to put things right on the car according to the consumer act 2015 the age of the car doesn’t matter if it’s serviced regularly and maintained to schedule:
I would not recommend this company The AA 128 check is not worth the paper it’s printed on the AA could not of checked this car over as it should of failed miserably I brought this car because I trusted the AA warranty inspection this company is untrustworthy if you’re thinking of buying a car from them my advice is steer clear or you will be extremely disappointed and out of pocket.

This dealership offers a refreshing, no-pressure approach to car buying that I haven’t found elsewhere.  The staff was incredibly respectful of my time, and the pricing was transparent with no hidden fees or aggressive upselling. David was straightforward and answered all my questions thoroughly and made the paperwork process quick and easy to understand. The vehicle was exactly as described, and was in a very clean and presentable condition. If you value integrity, clear communication, and a stress-free transaction, I cannot recommend Lakeview cars enough.

Have recently bought my second car from lakeview cars and super happy with the service and car we have purchased! We had David showing us around and he had so much knowledge about each car we knew we were in safe hands to pick the right car for us! Would highly recommend!

Travelled 2hrs to lakeview cars to look at a 2016 ford smax from minute i arrived they made me feel welcome left me to look around the car at my own pace took for test drive and was as described brought the car and took home couple of issues with it on way home but got intouch with them and they sorted it out no problem highly recommend this company if look for great garage to buy great used cars

Recently purchase a Mini from
Lakeview Cars with only praise and great satisfaction. The reason being was that the service was prompt and friendly. Taking delivery was a good experience cause the Mini was immaculately clean and neatly presented. Will be back when my partner need to change hers. Well Done to all the staff at Lakeview Cars.14

Great experience buying my son’s first car. The team were really helpful, giving advice on safety features and insurance groups to help us find the right car at the right price. No pressure, just honest and friendly service. Would definitely recommend.

I have never experienced such poor customer service - I was spoken to in a vile, derogatory manner by David, I am still in shock at some of the things he said and the tone they were said in.

My mother brought a car from there on Saturday, the car was unfortunately driven in to the back of another car on it's return from a service (we hadn't brought it at that point) - we still decided to go ahead and buy it once they had repaired it and Lakeview offered to deliver it for no extra cost.

On Tuesday mum calls to be told it's ready and possible delivery Weds.
On Weds mum calls to be told it's not ready and will hopefully be delivered on Thursday.
On Thursday mum calls to be told it's still in the paint shop.

So I call as this was proving quite stressful for mum, I wanted to make sure it was on track to be delivered that day and to ask them to call mum, as so far mum has had to do all of the calling.

Here's a selection of some of the things that were said to me:
- It's not that big a deal, don't know why you're calling
- We didn't say it was ready - my colleague didn't say that
- Your mum's confused (said more than once)
- Do you want the car or not? (said with the most amount of attitude)
- The customer isn't always right (I'm sorry - what?!!)
- It's just a paint scratch (I have pics of damage and saw it in person, bumper was cracked in various places)
- It might be ready today, then 2 mins later - I've already called the driver to collect it (changed story at least 3 times on the call)
- Now you're confused
And the list goes on, I wish I could convey the tone and derogatory feeling in the words above)

No one got in touch with mum to keep her updated, all calls were made by us to the garage.

The car has since been delivered without the additional extras that were promised.

I cannot believe anyone would speak to someone the way I was spoken to, let alone a company that were getting thousands of pounds of our money.

NEVER BUY A CAR FROM THIS DEALERSHIP

sold me a car that had many faults, in my two weeks i went back and Damian has been awful. rude and not wiling to give a refund

Great experience from start to finish. The staff were friendly, helpful, and made the whole process easy and stress-free. They answered all my questions and helped me find the right BMW without any pressure. Very happy with the service and would definitely recommend this dealership.

Amazing place

I bought a car from here recently.
It was the easiest purchase I’ve made
The car is beautiful and the customer service provided is definitely an 11/10

All salesmen know the cars and what they’re talking about. Every question I had was answered and I felt confident buying a car from Lakeview

Overall the service was brilliant and I would definitely come back and recommend others to buy a car from here too!

Lakeview Clowns – Avoid at All Costs

I bought a VW Touareg from this dealership on 27th September 2025. By 17th October, the car was already in terrible condition—the engine was knocking and there were numerous other issues.

A local, reputable garage confirmed the engine needed to be replaced. Initially, the dealership staff were defensive and unhelpful. Surprisingly, Damien, the owner, eventually got involved and seemed somewhat understanding.

They arranged for the vehicle to be collected and promised a full refund within 7 days. That refund never arrived. Instead, I received multiple emails from Damien, full of spelling and grammar mistakes, claiming “there’s nothing wrong with the vehicle” and offering only to make me pay for the recovery or collect the car myself.

Throughout this ordeal, Damien refused to speak to me by phone, communicating solely via email and leaving his staff to deal with the fallout.

Eventually, he threatened legal action. I was contacted by a company called “Lawgistics,” a firm with a 3-star reputation that isn’t even regulated by the Solicitors Regulation Authority.

For someone who can afford a 24-plate Lotus, I expected a proper law firm—not this. In the end, I raised a dispute with my bank, provided all requested documentation, and received a full refund.

Do not buy from this dealership. Save yourself the stress, confusion, and the headache of trying to decipher Damien’s spelling—and avoid buying a car that’s basically a bag of problems.

Very happy with this car dealership.
The honest test drive, the Warrenty and after sales service was excellent. I've purchased a few cars from these guys and feel the price and service are second to none. Don't listen to the crybabies who just want Somthing for free. Very good car dealer. Would highly recommend.

Could not recommend Lakeview enough - amazing service, especially being a single female and having very recently been ripped off elsewhere. David was brilliant, and I am now the proud owner of a lovely Vitara which was a great price and had been valeted ready for collection. No pushiness, just feels very honest and reassuring and I would definitely look to buy my cars from here again in the future.

Bought a Skoda Fabia from them yesterday ...car was just as had been described ..had been serviced valeted . was immaculate and a great price..the team were genuinely friendly .. very laid back ..no pushy sales talk .Paperwork was dealt with quickly and efficiently as was part exchanging ..big thanks to David for sorting everything ..and love your taste in country music ..would 100% recommend this firm

I first bought a car from Lakeview Cars in 2023 and given the stress that car caused me over the last 2 years I didn’t think I’d be writing a review like the one I am writing now, but credit where credit is due, I can’t not, and I think that everyone looking to buy a car should know of the exceptional service you will receive here.

Walking away with my new car in 2023, I was so happy, I was in love with the car and the customer service I received was fantastic from the second I enquired over the phone to leaving with the car the next day. Unfortunately, my joy was short lived as shortly upon arriving home the engine management light came on in the car, by this point it was teatime so I took the car back in the next day, I was given a courtesy car whilst mine was taken round to the garage to investigate the issue, it was the EGR showing insufficient flow, they kept it for a few days and returned it to me after an EGR clean and all was well….for a few weeks. The light came back on, same issue, Lakeview gave me permission to use my local garage, they changed the EGR valve, Lakeview covered the cost, I thought ‘fantastic, this has to be it now’, I was wrong, the car went a few months and the issue returned, another part of the EGR was replaced, but, you’ve guessed it it came back. Over the course of the next year the car was fixed again, another part replaced, even by the manufacturer in the end, at one point the car was off the road for around 6 weeks where it was in and out of the garage, all costs covered by Lakeview I will add, only for the fault to return in June of this year, by this point I was both mentally and physically exhausted and simply did not have the energy to keep doing this, I was also out of warranty, but also in a tricky situation being locked into a finance term, and with a defective car, in a significant shortfall of my settlement if I were to sell.

I decided I needed to take some steps to try to get myself out of this situation, I contacted Lakeview to let them know what steps I had taken and reached out asking if they would be willing to loan me a car to reduce my inconvenience in the meantime. I wasn’t expecting anything, over 2 years had passed, and like I said earlier I didn’t think I’d ever be writing a review like this, despite trusting that Lakeview didn’t foresee the issues I was going to have, and they had paid for all repairs, it was hard not to feel a little resentful of the situation I had found myself in. The opposite to what I expected happened, Damien reached out immediately wanting to help me.

In the space of 48 hours, I had gone from not knowing how I was going to get out of this, worrying about the impact this was having on my life, to driving away in another car with no financial implications hanging over me from the original car. Damien went above and beyond, in every possible way, I am blown away by the kindness and generosity he showed me at a time of great distress.

This level of customer service seems to be a Lakeview theme, I was collected to go and get the car, and I was met with the same kindness I had received remotely from Damien, Rebecca took me out on a test drive and I was even driven to Sainsbury’s so I didn’t have to pull out onto the A1, I was converting back to a manual after driving an automatic for 2 years, and the final touch was the full tank of fuel I was given to drive off with. What an amazing team.

Buying a car as a female can feel very daunting, I can assure you, you won’t feel that here, I felt heard, understood and looked after.

I will be forever grateful to Damien and the team, I couldn’t thank them enough. The car is beautiful, it is immaculate, only done 22,000 miles, it’s a bit of a bumpy ride, but that’s not the car, that’s me adapting to changing gears again, I only stalled twice coming out of Sainsbury’s so I’d say I’ve nailed it!!

Simply outstanding service! I could not be happier with the service I got from Lakeview. I was after a rapid turnaround as my old car was beyond repair. Lakeview bent over backwards to supply an outstanding vehicle (Hyundai i10). Plus as a returning customer they gave all kinds of deals such as an extension to the warranty and even took my old banger as part of a deposit.
I would absolutely recommend Lakeview to everyone, and would definitely return in the future.

James, Letchworth Garden City

My brothers plates were stolen off his car so we went back to where he bought the car. Spoke to the owner very attentive happy and happy to help us in our time of need done 2 plates for free without charge plus they fitted them with security screws and caps to hopefully stop this from reoccurring again. Can't fault the staff here amazing people