Queen04fla

Good selection of products at competitive prices. Speedy delivery and good communication.

Great selection of cards, easy to personalise. Good selection of gifts if you want to add to your selection. Easy check-out, but disappointed not to have received a confirmation email of order.

Good selection of products at competitive prices. Prompt and speedy delivery.

I had an issue when ordering and used the online chat. The customer service representative was very patient and tried to help as much as he could. In the end I solved the issue myself.
I would use this company again to buy items as the prices are more competitive than with other online retailers.

Great product and selection at a competitive price. Prompt delivery.

My order didn't arrive and I contacted customer service and they immediately sent a replacement - and even when the original order eventually arrived (I love them!!) I was told I could keep them and the replacement as well. Great service - thank you SNAG!!

Great selection, prompt delivery and good value. Delicious chocolates - bought as a gift

Great price on the product I wanted
Good communication, but long delivery time - longer than stated.

Out of 3 orders... 1 arrived damaged and 1 was not delivered. The customer service however was excellent and replacements have been ordered and I was given vouchers. I've never used this company before and am very wary about using them again.

Great selection, reasonable prices, lovely flowers in good condition when delivered. Prompt delivery and good communication

Lovely selection
Easy to navigate website. Flowers arrived on time.
Beautiful arrangements.

Easy to navigate website Wide variety of cards to choose from and ability to personalise. Would recommend to others. Great for sending cards to family in UK.

Easy to navigate website - good prices and lots of offers.

I am disappointed that there is no flexibility in changing currencies on a policy. I originally had my policy in the ME and was able to switch to euros when I moved back to Europe, but now find I am unable to switch to GBP to pay from my UK bank despite the company being based in IOM. I received conflicting advice from customer services and now have to pay in Euros from a UK bank account which I can't set up automatically and have to do monthly and then provide FPI with proof that I have made the payment every month. If I hadn't been paying out on this policy for so long, I would happily cancel it and go elsewhere.

Great service and great quality. I will be buying more from SNAG!

Good communication and prompt shipping. Products as ordered.

As an ex-pat living abroad, I rely on Moonpig to send cards and gifts to the UK, so was disappointed when the website was changed recently and offered discounts to use the app which I cannot access where I live. Customer service gave me the relevant discount without any quibble when I complained, but discounts do keep disappearing quickly, so unless you make a note of them at the time, you will miss them! Eg the July discount (even though it's still July) can't be found on the site anymore! The quality of cards is very good as is the selection and delivery. Please Moonpig... consider us who rely on you and live abroad in Europe... let us be able to use the app too.

I placed an order a week before Christmas not realising there was a deadline ... not well advertised on the site. I heard nothing from them so contacted them re delivery and received no response. After a second email, I was informed about the deadline (which I had missed) but was assured that everything possible was being done to get my order to me. The bulk of my order was sent out on 2nd January and I eventually received it a few days later. I am still waiting for my chilled items to be dispatched.
Not sure if I will be ordering from them again.

Nice looking bottle, but very heavy to carry round. neck wider than expected, doesn't make for easy drinking when on the move. Keeps drinks reasonably cold for 12 hours.
Ordered brush to clean it - wish I hadn't bothered.... it is much to big to fit in the neck of the bottle, so useless - waste of money.

Probably won't be ordering another.