+The bottle has nice print and the carabine bottle "holder" is convinient. -The bottle cap gets very easily dents. Comparing to similar other companies bottelcaps theres a huge different on durabi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my Chilly's bottle, it has lasted me years. Sadly after being dropped a few times the flip straw, that I bought separately, had broken off and I lost it. After an embarrassing email which I exp... See more
Company replied
First time buyer. I ordered a coffee cup for my husband 's birthday. Fast dispatch, great communication, received within 2 days from start to finish. Coffee cup came in it's own cylindrical box... See more
Company replied
Purchased 5 bottles of the Flip 3 bottle, in different colours and sizes. They're all lovely and sturdy and easy to wash. Really good quality bottles and materials. They keep the water nice... See more
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Company details
Written by the company
Chilly's mission is to accelerate the adoption and everyday use of reusable products. We aim to do this through creating products with the perfect balance of distinctive style and unrivalled performance.
Contact info
London, United Kingdom
- support@chillys.com
- chillys.com
4.3
Excellent
117k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
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The product was how I expected and the…
The product was how I expected and the site and service was very good. Cheaper than other retailers.
15 October 2026
Reply from Chilly's
Hello Susan,
Thank you for your lovely feedback! We're so pleased to hear that the product met your expectations and that you had a great experience with our website and service.
Many thanks,
Julia
Not hot
I love the design of the cup but it doesn't keep hot drink hot for long which is disappointing as the cup wasn't cheap
20 October 2026
Reply from Chilly's
Hi Cheryl,
We're sorry to hear your coffee cup isn't retaining the temperature of your drinks for long! We understand why this feels disappointing and would love to help.
Please expect an email from us shortly.
Kind regards,
Lara
This series 3 bottle replaces the…
This series 3 bottle replaces the original one I bought for my father which he has returned for recycling. He is delighted with this new one, in particular its combination of elegance and functionality, and if the antimicrobial covering works he will be even more delighted.
5 October 2026
Reply from Chilly's
Hi Abigail,
It's lovely to hear your father is enjoying his new Series 3 bottle! We're delighted it's been a welcome replacement, and hope it continues to serve him well.
Many thanks,
Julia
Very good experience
Very good experience. They have a fast response and I am very satisfied with the solution. Their products are great and packaging is excellent. Highly recommended.
13 October 2026
Reply from Chilly's
Hi Fara,
Thank you for your lovely feedback! I'm so pleased we could help and that you're happy with the solution. It's wonderful to hear you've been enjoying your Chilly's experience.
Many thanks,
Julia
Reply from Chilly's
Hi Judith,
It's great to hear you were able to find a replacement lid for your cup! We know how handy it is to keep a favourite cup going.
Many thanks,
Julia
Purchased spares for my chilli flask
Purchased spares for my chilli flask.
Great offer. Thank you
12 October 2026
Reply from Chilly's
Hi Dorothy,
Thank you for your kind review! We're glad you found the spare parts you needed and hope they'll keep your Chilly's bottle going for a long time.
Many thanks,
Julia
Super company to deal with
Super company to deal with. Products arrive securely packaged and are lovely. Great for keeping my drinks hot while I'm teaching!
12 October 2026
Reply from Chilly's
Hello,
Thank you so much for your lovely feedback! We're delighted to hear your products arrived safely and are keeping your drinks hot throughout your teaching day.
Many thanks,
Julia
BEST travel cups out there!
3 travel cups later and I’m still obsessed. All round, the best coffee cup on the market. Simplistic in the cleaning and holds heat really well.
13 October 2026
Reply from Chilly's
Hi there, thank you so much for your lovely five-star review! Three travel cups and counting, we love to hear it! We're delighted that they're keeping your coffee warm and that you find them easy to clean. Thank you for your continued support. 💚
Reply from Chilly's
Hi Alison, thank you for your lovely five-star review! We're so pleased you're loving your new Chilly's. It's wonderful to hear you've chosen us again, and we really appreciate your continued support ✨
Reply from Chilly's
Hi Omolara, thank you for your five-star review! We're delighted your order arrived promptly and hope you enjoy your new Chilly's. We really appreciate you taking the time to share your feedback. 💙
New lid
I use my chilly bottle every day but the lid got damaged and I needed a new one. Came quick, no pointless extra packaging, fitted the old bottle just fine.All good.
19 October 2026
Reply from Chilly's
Hi Ro,
Thank you for sharing this, it means a lot to us.
We're glad you were able to find a replacement lid and get your bottle back to everyday use!
Kind regards,
Lara
Really impressed that they offer 'spare…
Really impressed that they offer 'spare parts' for water bottles. So sensible.
& prompt delivery
Well done
19 October 2026
Reply from Chilly's
Hi there,
We're glad you appreciate this option! We offer these so customers can replace individual parts rather than the entire product, as we understand that some components can become damaged or worn over time.
It's great to know your order arrived promptly, and we hope you're enjoying using your bottle again.
Warm regards,
Lara
Reply from Chilly's
Hi Gemma,
We're happy to hear your order arrived safely and on time! Thank you for choosing Chilly's.
Best regards,
Lara
Very quick and efficient service and…
Very quick and efficient service and delivery service to customer. All wrapped nicely. Great quality products. Nice to have a loyalty points scheme too. Great asset.
12 October 2026
Reply from Chilly's
Hi Julia, thank you for your lovely 5-star review! We're delighted to hear your order arrived quickly and beautifully wrapped, and that you're pleased with the quality of your Chilly's products.
It's also wonderful to know you're enjoying our loyalty points scheme. Thank you for your support!
Reply from Chilly's
Hi Ka Yan,
Thank you for taking the time to leave a review! We're so pleased to hear you're happy with the quality of your Chilly's and that you love the colour too.
We hope you enjoy your new bottles and coffee cup and get plenty of use out of it!
Kind regards,
Kristine
Excellent service!
A big thanks to Trixia for helping resolve my issue! She displayed excellent knowledge of product availability and specifications, truly an asset to the Chilly’s team! Thanks again 😊
30 October 2026
Unprompted review
Reply from Chilly's
Hi Tegan,
Thank you so much for your lovely feedback! We're delighted to hear Trixia was able to help resolve your issue and provide the information you needed.
We'll be sure to pass your kind words on to Trixia. She'll be so pleased to know her product knowledge and support made such a difference. Thank you for recognising her efforts! 😊
Kindest regards,
Kristine
Wouldn’t use anything else!
Easy to wash, last forever, kids love them! Would use anything else now!
16 October 2026
Reply from Chilly's
Hi Emma,
Thank you for such a lovely review! It's fantastic to hear that you and your little ones are enjoying your Chilly's products.
Easy cleaning and long-lasting quality are exactly what we want for our customers. We're thrilled to have you as part of the Chilly's family!
Best wishes,
Kristine
Reply from Chilly's
Hi Ila,
Thank you for taking the time to leave a review! We're pleased to hear your Chilly's bottle is working well and that it arrived right on schedule.
We hope you enjoy using it every day. Thanks again for choosing Chilly's!
Kind regards,
Kristine
Love my new two tone chilly
Love my new two tone chilly! The rubber top to drink from is great and drip free as is the rubber non slip bottom. The service was quick and didn’t disappoint.
29 October 2026
Reply from Chilly's
Hi Jules,
Thank you for your fantastic review! We're so happy to hear you're loving your new Series 2 Bottle.
It's wonderful to know the bottle and our service have both lived up to your expectations. We hope you enjoy your new favourite for a long time!
Warmest wishes,
Kristine
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