Druni Reviews 

I checked the website and noticed that some products were out of stock, so I chose others that showed no signs of being unavailable. I ordered two products and paid immediately via MBWay. The next day, I received an email from Druni informing me that one of the products was indeed out of stock and that they would refund the value of that product, which I accepted without issue.

Two days later, I received another email saying that they also didn't have the second item in stock and that they would refund both products in the order. I contacted Druni by email to find out the timeframe for the refund, but received no response.

The following day, an email was sent informing me that the refund had been processed, however, I did not receive any amount or information about the refund. I asked them to send me proof of the refund, but they ignored my request.

I request that they refund the orders that were not shipped and send me proof of the refunded amount.

My order is lost and got automatic same content messages without concrete answers.

Very fast delivery

Very disappointed with my purchase from Druni. The nail polish I received does not match the product description shown on the website.

When purchasing beauty products online, customers should be able to rely on the information and images provided to accurately represent what they are buying. Unfortunately, that wasn't the case here.

I feel misled by the product description and would expect Druni to make sure that the products they advertise actually match what customers receive.

Very disappointing experience and not what I expect from a retailer like Druni.

Placed order for 5 items. After one week they said they were refunding one item. After 2 weeks they said that they refunding all items. Had €3 discount so lost that. Terrible company.
Order number 2236927038

not recive my order
bad comapny

Good nothing special

Very horrible costumers service, they hang up on you without solving your problem or offer any solution!!!
The website promise you some promotion or discount then when you perform the order they do not apply the offers!!!
They have a very bad payment system that rejects very good Credit cards I always use all over Spain and the internet!!

Good selection of products at competitive prices. Speedy delivery and good communication.

Didn’t receive my package and customer service never got back to me

Terrible experience. Ordered over a week ago, website says it will be in my house in 48-72 hours. I have had no response from any customer service. I have called, and sent several emails. I have also asked for a refund and I have nothing. I would never order from this company again! I intend to make a written complaint in their book of reclamaciones probably instore. Awful customer experience!!!

I have not received my order and nor a refund.

They are a bunch of fraudsters.

I have sent more than 20 messages through their online form and contacted them via phone.

The package was never delivered by the courier and it was returned to Druni back the courier.

Order date 24 May 2026.

Proof of tracking that item was never delivered and returned to sender and Druni still will not respond.

Still no refund or package 06 July 2026.

I have contacted credit company to request a chargeback and will need to pursue through consumer affairs in EU.

Do not trust this company.

I have not received proper support from DRUNI. I have not received my order neither the refund!!
My order details are:
Order number: 2236541092
Order date: 17 May

Druni is excellent and the products are original. I gave it 3 stars because of the bad shipping company

I placed an order for over 100euros on the 9th June. Still waiting for my order. Emailed lots of times and no replies. I will be taking this further. Be very careful ordering online from Druni..

I ordered a lot of time from them and now they took dior lipstick cost 36,15€ from me and blaming on the sending worst people

It was much faster than the usual but this time no freebies. Nothing. Which is really surprising because this is the first time this happened. Does it have to do with the amount? I bought 2 items. 1 perfume and 1 body mist which cost more than 35€.

Terrible experience! They sell fake parfumes! I wasted 100 euro on fake parfume which can not be used at all. Fake packeging, appearance and disgusting flavor. I wish I saw these reviews before.

At physical shop they have such a mess, their prices for some items are more expensive as online, they put on my bill that they gave me the samples, but often not gives anything.
Online shopping was much more pleasant, but lately it started to be a problem because of slow delivery and items they listed but can't sell because they doesn't exist. Thus brings too much confusion.