Friends Provident International Reviews 

Do not waste your time, money and energy even considering Friends Provident International - you will find so many more suitable options.

Oh - if zero stars were possible.

After being a customer for years I was let down, gaslit, and hung out-to-dry. In short: I responded immediately to an email about a payment issue with my account - but then the silence commenced.

The person that originally reported the issue to me, who I responded to in the same working day, never got back to me.

I was blamed for this, I was palmed-off time and time again behind their illusory procedure and policies, and they never conceded that I had done nothing wrong, never offering a suitable resolution.

The family focussed, professional company they portray in their corporate literature could not be farther from the reality. What really disappointed me was the manner in which they communicated, I had to chase them, and when they did respond their dismissive language was a real let down.

Ultimately the mistake was actually mine, for originally taking a policy with Friends Provident International and not even checking their online reviews, I have never made the same mistake since - and, if you've read this far, I hope you don't either!

Good supportive communication and explanation of any question asked. Genuine interest to help and to share information. Great experience from calling the phone line and having friendly support and discussions with a lovely young English lady called Linda who was so patient and helpful!
Thank you

I felt the Communication was great and it was quite easy to sort out the pending issues. The claim settlement was amazing and quick despite minor glitches from the hospital. But IFGL took it seriously and took the onus to settle the full claim despite the lack of documentation as per their standard process. I would definitely refer IFGL to anyone who needs insurance support.

FPIL is a well-established provider that consistently delivers for internationally mobile clients. Having worked with them professionally, I can speak to the quality of their administration, the reliability of their processes and their responsiveness when queries arise. A provider I'm comfortable recommending within a well-structured financial plan.

This company is a scam. I wanted to withdraw my money since I don´t use their services any more. First they said that there is 9000 dollars and that can be withdrawal, now there is less than 1500 and I need to pay som fees..There must be somewhere were we can get som legal help.

DO NOT USE FRIENDS PROVIDENT INTERNATIONAL.
I paid into a policy every month for 15 years, when I’ve tried to get my money released it has been almost impossible. I’m 2+ months in and still have not received my funds. The policy performed worse than a standard bank account. Put your savings or investments anywhere but here please!! I feel that i must add to this, the below reply is simply for others to see when they read this review. They have done nothing to resolve this issue apart from to apologize and then tell me i will have to wait yet another potential 7 days. I stand by this review and still advise everyone to stay away from FPI.

Hmmm. I'm a bit delayed writing this, as my experience was some years ago - but it still pains me occasionally and so I thought I'd at least write a review to encourage others not to invest with this company.

Basically, through Devere Group, I was mis-sold a mortage plan and had put in around £16k. I then had a change of financial circumstances and was told I couldn't reduce my monthly payments. The policy thus ceased and they kept all the money I had invested.

I hope some fat-cat choked on it.

Please avoid!

You should be able to apply Negative Stars.
Simply a scam company that extracts RIDICULOUS FEES from their clients.
In the old days you wore a mask and carried a gun, this company just steals your investment money as fees, fees and more fees.

Did I mention the EXTORTIONATE FEES!

I was recommended by my St James Place financial planner to use the platform. She now tells me she NEVER recommends them anymore as she is appalled by the archaic platform and complete lack on customer service. She tells me this now FFS.
Their online systems are from the Stonage.
Like some old crumbling British aristocracy home.

Whatever you do...DONT USE FPI

READ REVIEWS ONLINE. THIS COMPANY IS JUST SHIT.

THEY WILL SLOWLY SAP AND DRAIN YOUR INVESTMENTS

Deceptive sales practices. Usury fees eat up any return your investment might generate. There is no way out. Stay very far away from them

The fees and charges are ridiculous. I was supposed to get $8x,000 back when I exit the plan but at the end received $7x,000 because so many initial plan fees and conversion fees deducted. Many unknown fees were charged during the year as well. Blood sucking company!

Appalling service
I have limited amount that was to mature when I turned 60. I know what I asked for. They take your money and give nothing in return. friends - moe like enemies,avoid like the plague peeps. The one star is because I could not give zero. The response I recieved when I asked politey to have funds moved after I turned 60 - this is how they take your money. AVOID AVOID- the below is not true and note the surrender value and the fees. All my money,

Dear Miss Harris,
Thank you for your e-mail

According to our records the policy was taken over a 25 year term with a maturity date of 01/09/2030

Current values are:

Gross value - HKD 31,493.78
Early surrender penalty - HKD 9,448.13
Plan Debt (accruing monthly admin fees) - HKD 7,871.00
Surrender value - HKD 14,174.65

Please note all figures are for indication purposes only and are not guaranteed

Kind regards
Paul Nixon
Online Services

And once again their login site is not in operation, with absolutely no information, status updates and any guidance around the ETA for recovery.

Cannot connect at all, or login to any of their websites. It's as if the company doesn't exist!
What is going on?

I am the executor for an estate. Friends Provident have been completely obstructive paying out on a life insurance policy. Repeated delays, multiple demands for id documents. I would never willingly do business with this firm.

I invested a lump sum over 10 years ago, but due to poor advice from my financial advisor and extremely high fund fees — including numerous hidden charges on top of already steep quarterly fees — I ended up losing half of my investment over that period. As if that wasn’t bad enough, trying to retrieve what’s left has been a frustrating and drawn-out ordeal. Never again.

i had a critical illness insurance policy with FPI for over a decade. Unfortunately I had to undergo surgery that fell within the scope of critical illness which was insured under the FPI critical illness policy. I notified FPI of the surgery and since then it was a fantastic experience (under the circumstances). The level of professionalism FPI Dubai team demonstrated throughout the claims process is second to none. I was guided though the process with great ease and detail which made the entire process seamless, efficient and above all not burdensome at all. The FPI Dubai team and particularly Darren Watson went out of his way to keep me informed every step of the way and this has been extremely comforting. I very much appreciate Darren's and FPI's attention to the matter and to say that they have been fantastic would be a gross understatement. All I say is Thank you.

FPI undertook a prompt review and decision on the matter – the response time and efficiency has indeed surpassed my expectations.

Finally, and at a human level, I thank FPI Dubai and Darren for always asking about my health and recovery. It always meant a lot to me, despite not having met I always sensed the genuineness in their query about my health and recovery.

I would strongly recommend Critical Illness insurance and products/services from FPI.

From the moment of submitting my claim i was contacted by an underwriter who kept me informed of what was happening. They made it clear what documentation was required and how it was being handled. The claim was accepted and payment was made within 48 hours. I could not have expected more if I had designed the system myself. What I really appreciated was the prompt and detailed feedback regarding the processing of my claim. Well done FPI

Down 10% from what I had paid in since 2008.
Any random stock in any major index would be x3+ in that time frame.
Worst performing investment I have been involved in.
Decided to cut my losses at 10% down with 12 years to go to maturity.
Withdrawal was fairly quick and painless, the staff pleasant. The website and the company emails are full of bugs and errors, it does not instill confidence.

Why, Why, did I not read these reviews prior to investing our life savings! Please Anyone who is wanting to make money on their investments DO Not go here.,. My suggestion is you will do better with your money under the mattress! Theres NO SERVICE, no Transparency, No details... However, the absolute Insulting part is I can see the huge qrtly deductions through sell-down of my shares, to pay the NON-Service fee! It seems FPI are making more money than I am! After reading the below reviews I now request a written guarantee I'll get my money BACK when, and in a timely manner (ie within days), of wanting to end this 'relationship'! Im currently VERY Nervous. New customers Steer clear, DO NOT GO HERE